Hotel Owner

JUNE 30, 2023

As it stands, the hospitality industry is facing a multitude of operational challenges that require careful navigation and strategic planning to overcome. Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

MARCH 6, 2024

Understanding brand strategy Brand strategy refers to the long-term plan devised by a company to establish and differentiate its brand in the market. It is a comprehensive framework that guides how a brand is positioned, perceived and communicated to its target audience.

Marketing 52

Marketing Communication Brand Management Information 52

Xotels

APRIL 3, 2024

Communication: Maintain open lines and avoid silos with stakeholders and departments to ensure everyone is aligned with revenue goals and strategies. Advance Sales: The hotel product, represented by rooms, can be sold in advance, enabling revenue managers to strategically plan and optimize occupancy levels over time.

Pricing 52

Pricing Book Budgeting Marketing 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Xotels

NOVEMBER 23, 2023

At its core, a management company can be seen as a strategic partner that empowers hotel owners to navigate the complexities of the hospitality industry with expert advice. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

At its core, a management company can be seen as a strategic partner that empowers hotel owners to navigate the complexities of the hospitality industry with expert advice. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40