Revenue Hub

NOVEMBER 14, 2022

Booking engine add-ons. The first stage of the guest experience is when a guest makes a reservation at your hotel. These days, most reservations are booked online. This might be through a third-party OTA or your own website booking engine. Use an in-house communications app. Pre-arrival upselling emails.

Communication 52

Communication Reservations Book Concierge 52

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

AUGUST 10, 2023

Hospitality is wonderfully varied. Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

SiteMinder

FEBRUARY 25, 2024

By investing in loyalty programs, hotels not only encourage repeat business but also turn satisfied guests into brand ambassadors, amplifying their reputation through positive, word-of-mouth endorsements. Who owns the Marriott? Marriott International, Inc. Who owns the IHG Hotels brand? Who owns Hyatt Hotels?

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

eZee Absolute

DECEMBER 7, 2023

From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests. The integration of mobile apps and smart devices allows for a streamlined and frictionless experience, reducing physical touchpoints and enhancing overall guest satisfaction.

Travel and Tourism 59

Travel and Tourism Guest Satisfaction Blog Concierge 59

SiteMinder

JULY 24, 2023

Offering a strong Wi-Fi connection, eco-friendly amenities, and communal spaces can attract this segment. An excellent online booking experience is also expected, so ensure that your website is up to scratch. This not only improves guest satisfaction and loyalty but also increases your hotel’s revenue.

Budgeting 97

Budgeting Catering Guest Satisfaction Book 97

Revenue Hub

JULY 3, 2023

You want to create individual moments worth capturing and find ways to build connections with guests during each stage of the guest journey. Subscribe to our weekly newsletter and stay up to date Hotels can impact guests across the buyer journey – from awareness through consideration to booking. What are micro moments?

Concierge 87

Concierge Book Guest Satisfaction Article 87

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40