Book Communication Concierge Strategic Planning 
Hotel Owner
JUNE 30, 2023
As it stands, the hospitality industry is facing a multitude of operational challenges that require careful navigation and strategic planning to overcome. Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience.
Les Roches
JANUARY 19, 2024
Why do you need a hotel business plan? Similar to how architects create blueprints before constructing a building, it’s essential to have a strategic plan when starting a hotel business. Distribution channels principally include online travel agencies or direct bookings through your website or booking call centers.
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Les Roches
DECEMBER 28, 2022
Examples of digitalization include creating an online hotel check-in process or integrating diary management and allowing direct booking via a website. It’s a more strategic, cross-cutting, customer-driven approach to business change that is enabled by digital technologies. Better collaboration and communication.
Xotels
NOVEMBER 23, 2023
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.
Xotels
NOVEMBER 23, 2023
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.
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