NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Today’s blog is provided by our premier member, BluIP.

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Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.

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InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

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Modern Restaurant Management

JUNE 2, 2021

Rise of the Restaurant Concierge. By leveraging new technologies that empower customers to better control their experience, servers are gradually becoming “concierges” of restaurants. Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item.

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SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The reasons being: their excellent service, easy connection, consistent communication with guests, and reliable contact with drivers.”

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Revenue Hub

OCTOBER 12, 2022

But as time has ticked on, WhatsApp has evolved from just updates to becoming an industry leader, revolutionizing digital communication worldwide, enabling not only personal connections but also offering hotels an avenue to effortlessly integrate into their guests’ daily lives – if done smartly. Like “Battery low” or “On a call”.

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Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

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Revenue Hub

FEBRUARY 21, 2024

They support the hotel team by managing pre-stay, in-stay and post-stay communication. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. Communicate on all channels: The more channels a chatbot connects to, the more your guests are likely to use it.

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Hotel Business

MAY 11, 2023

SMS text messaging is an important communication channel for guests prior to checking in and during their stay. This allows hoteliers to personalize information and recommendations and it opens a direct line of communication between the guest and hotel staff. Is an omni-channel tech approach important?

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Revenue Hub

NOVEMBER 23, 2023

With HiJiffy’s Guest Communication Hub, you can combine the automatic sending of the pre-registration form with a digital key. Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. That’s when a virtual concierge can turn out to be a handy support to your staff.

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SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Assistant hotel manager. IT manager.

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Revenue Hub

NOVEMBER 21, 2023

Personalized Booking Experiences and Marketing Communications Today’s customers expect personalized booking experiences. The concierge-style experience shouldn’t start when the customer arrives at their destination. We should expect its adoption to be much quicker than the shift to the internet a generation ago.

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Concierge Book Article Communication 97

Serviced Apartments

APRIL 5, 2024

A concierge web-based mobile app allows guests to check-in, check-out, access shared amenities and communicate with staff. Adina partnered with supplier Häfele for the project. The lab will also operate with a self-serve model, providing in-room digital functions. The website and app is run entirely on green energy.

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Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism. Some programs also offer hospitality internships , providing valuable hands-on experience alongside the academic classroom studies.

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Revenue Hub

SEPTEMBER 21, 2023

From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line. Utilize guest data and preferences to tailor marketing communications and provide a personalized experience that keeps guests coming back.

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InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Effective communication and resolution strategies are pivotal. Train staff in emergency procedures and ensure clear communication channels in case of incidents.

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Boutique Hotel News

DECEMBER 20, 2022

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. The AI capabilities of digital communication services also means that the technology is continuously learning about the changing needs of guests, enabling the industry to adapt accordingly.

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Mary Gostelow

MAY 19, 2023

After the second evening of dine-around, which was good for networking, Day 2 of business meetings opened with AI specialist Felix Leboy – who, as then-CEO of Wayblazer, had overseen Hilton’s computer concierge back in 2016 – showing how Bard computer figures played self-taught football on 60 Minutes. It is possible to travel with thought.

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InnQuest

OCTOBER 31, 2022

A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Unified Property Management System. Translator Technology.

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Metasphere

SEPTEMBER 4, 2023

The transition from a check-in process to a concierge service elevates the hotel's image and brand value. Seamless Communication The communication between the hotel and guests receives a facelift with mobile pre check-in.

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Mary Gostelow

DECEMBER 15, 2023

The winners?

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Hotel Owner

JULY 14, 2023

For owners that operate on a smaller budget, I’ve seen a lot more ‘digital concierge’ services now where they use WhatsApp to communicate to guests when they have questions on restaurant recommendations and general guidance. For example, many hotels have begun using robot butlers to complete tasks such as delivering room service.

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Revenue Hub

APRIL 4, 2024

With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests. Similarly, AI chatbots, virtual concierges, and predictive analytics can provide valuable insights and enhance guest satisfaction.

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Hotel Owner

JUNE 19, 2023

Reception staff will be needed to offer the concierge services guests will expect from hotels. Manage expectations Maintain open and transparent communication with students residing in the accommodation. Inform them about the changes, temporary hotel operations and any impact on their daily routines.

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Larry Mogelonsky

MARCH 4, 2024

Building on this third point, the software should offer support with back-of-house operations to tighten lines of communication and guarantee quality service, either through internal modules that teams can use or through integrations with the PMS (Opera) and the ops platform (HotSOS).

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Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Modern travellers seek enhanced personalised experiences and seamless technology integration.

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Les Roches

JULY 21, 2023

Understanding customer service skills Whether answering inquiries over the telephone or greeting guests in person, customer service skills are defined as those employed when communicating with consumers or clients. So the communication style you use with one customer might not be appropriate to use with another.

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Revenue Hub

OCTOBER 31, 2023

In this reimagined scenario, the hotel takes on multiple roles for the guest: it becomes a caretaker, a comfort provider, and a concierge, all rolled into one. Incorporate green practices, from waste management to sourcing local organic produce, and actively communicate these efforts to guests.

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Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. This same app can let guests order food or seek concierge services, all of which are automated.

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Revenue Hub

NOVEMBER 14, 2022

For example, you could promote your restaurant, remind guests of your laundry or concierge service, upsell guided tours, or include a brochure with the massages and beauty services that you offer if you have spa facilities. Use an in-house communications app. Request feedback and incentivise reviews.

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Les Roches

JULY 11, 2023

You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership. Among the most important qualities are communication skills. Working in hotel management means being able to communicate with internal teams, external providers, suppliers and customers.

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Les Roches

JUNE 7, 2023

It covers crucial topics such as effective communication, problem-solving, conflict resolution, crisis management, and empathy. Communication skills SolStock/E+ via Getty Images Effective communication allows businesses to build rapport, empathize, and offer personalized solutions to customers.

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Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

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Guest Services Concierge Definition Customer Service 95

eZee Absolute

AUGUST 29, 2023

Efficient inventory management, staff scheduling, housekeeping coordination, in-room entertainment systems, smart room controls(Like Alexa), and digital concierge services(KIOSK) are some that help enhance guest comfort and engagement. Moreover, a culture of teamwork and clear communication nurtures employee morale and job satisfaction.

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eZee Absolute

OCTOBER 28, 2022

The hotel industry has lately turned to WhatsApp to streamline communications — both with the guests and among the staff. Smooth communications. The hotel industry is a lot about communication. If a hotel wants to succeed, it must offer a great experience along with clear and concise communication with guests. Gain trust.

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SiteMinder

NOVEMBER 22, 2023

All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. Chatbots are meant to engage customers in a ‘live’ scenario without the need to trade communication back and forth via email or phone. Where can I go this weekend for $300?’”

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Hotel Business

NOVEMBER 21, 2023

We spoke with Sarah Murov, SVP, brand and communications, Loews Hotels & Co about the legacy program and what’s on the horizon: What is Loews Loves Family programming? How did it come to be? The Loews Loves Families initiative was created because Loews understands that creating shared memories means everything.

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