SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. As the face of the hotel, the receptionist is the first and last person guests interact with. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. Efficient inventory management, staff scheduling, housekeeping coordination, in-room entertainment systems, smart room controls(Like Alexa), and digital concierge services(KIOSK) are some that help enhance guest comfort and engagement.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

NOVEMBER 22, 2023

Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

SiteMinder

OCTOBER 11, 2022

As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings. Reservations agent.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

DECEMBER 21, 2022

Handling luggage storage at the front desk and ensuring all guest belongings are safe. Overseeing other front desk employees, as well as concierges. . How to become a guest relations manager. Gain valuable hospitality guest relations skills with a fast-track Postgraduate Diploma from Les Roches.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

JUNE 7, 2023

Customer service training Customer service training educates employees on how to deliver exceptional customer service. It covers crucial topics such as effective communication, problem-solving, conflict resolution, crisis management, and empathy. It ensures customers can convey their needs or concerns.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

JANUARY 19, 2024

Distribution channels principally include online travel agencies or direct bookings through your website or booking call centers. These­ provide valuable knowle­dge and guidance on business planning fundame­ntals, allowing you to develop the ne­cessary skills for creating successful busine­ss plans Read books and articles on the topic.

Marketing 52

Marketing Book Accounting Procurement 52

SiteMinder

FEBRUARY 25, 2024

By investing in loyalty programs, hotels not only encourage repeat business but also turn satisfied guests into brand ambassadors, amplifying their reputation through positive, word-of-mouth endorsements. The company is renowned for its innovative approach to hospitality, guest services, and loyalty programs like Hilton Honors.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

eZee Absolute

DECEMBER 7, 2023

Hotels are leveraging guest data to create tailored experiences, from personalized room preferences to curated recommendations for dining and activities. Chatbots and virtual assistants, driven by AI, are becoming integral in providing real-time assistance and enhancing communication between guests and hotel staff.

Travel and Tourism 59

Travel and Tourism Guest Satisfaction Blog Concierge 59