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How to be Present for Your Guests at Every Stage of the Booking Journey

Revenue Hub

Google’s Micro-Moments in Travel speaks extensively about consumer journeys that are shaping travel. Google has dived into its search data further to extend these micro moments into stages of travel – Dreaming, Planning, Booking, Sharing and Experiencing. It’s the stage that sparks the inspiration for a holiday.

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Hotel customer journey: The complete guide

SiteMinder

What is a hotel customer journey? A hotel customer journey maps the entire experience of a guest, from the initial spark of interest to the post-stay engagement. Customer journeys are crucial for successful hotels, as they reveal the key touchpoints that drive a guest’s decision to book – or not book – with their business.

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How to be present for your guests at every stage of their hotel booking journey?

STAAH

What are the Five Stages of Travel? Google’s Micro-Moments in Travel speaks extensively about consumer journeys that are shaping travel. Google has dived into its search data further to extend these micro moments into stages of travel – Dreaming, Planning, Booking, Sharing and Experiencing.

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Seven Tips on How to Use Facebook Ads for Restaurants to Get More Customers

Modern Restaurant Management

This article will explore seven tips on using Facebook Ads to increase your market share of customers. You might also decide to create a custom landing page for visitors from social media. For example, check out how Pizza Express has enticed customers to dine with them with its free dough balls advert.

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7Ps of Hotel Marketing

STAAH

It’s all about how the message is being communicated, how it is sent to future & existing guests plus how well are your campaigns planned? So it’s extremely important that you research your target audience for guest segmentation and check what’s trending in your market. Find out more here.

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Online booking process strategies for hotels

SiteMinder

The online hotel booking process is how guests book and pay for a stay at your hotel. It’s a win-win: guests enjoy the convenience, and you get to make a strong first impression that sets the stage for a memorable stay. What is the online booking process? Table of contents Why is an online booking process important for hotels?

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Hotel Management: Meaning, Types, and Operations

SiteMinder

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. This blog will take you through the major considerations to keep in mind regarding hotel management.