Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Best practices for approaching front-of-house and back-of-house operations. Rethinking roles and responsibilities front-of-house and back-of-house.

Front of House 208

Front of House Back of House Sanitation Information 208

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

NOVEMBER 2, 2022

One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. In the same way that the duties of a server differ from that of a cook, so should the criteria that the interviewer looks for in respective candidates.

Front of House 158

Front of House Back of House Server Customer Service 158

7 Shifts

MARCH 23, 2022

Problem : Manual scheduling processes that took too much time, siloed operations, and didn't resonate with a younger, tech-saavy workforce. Solution: Cloud-based scheduling software that brings together operations across 16 locations, keeps staff accountable, and gives them tools to increase efficiency. Complicated, manual scheduling.

Scheduling 147

Scheduling Communication Accounting Front of House 147

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. The results give the green light for certain restaurants to introduce more front-of-house automation. Why do you feel respondents rejected robotic food prep and servers?

Customer Service 88

Customer Service Front of House Server Pricing 88

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Restaurant Employee Scheduling Software. Not only are pen-and-paper or spreadsheet schedules costly when it comes to your time—they are useless when it comes to data.

POS Systems 148

POS Systems Scheduling Back of House Sanitation 148

7 Shifts

JULY 28, 2021

Maybe one of your servers just called in sick at the last minute, your shipment of inventory containing all the ingredients for tonight's dinner special never showed up or the plumbing is acting up again. There are many working parts between the kitchen and server, and everything needs to be working seamlessly to ensure customer satisfaction.

Communication 172

Communication Server Front of House Back of House 172

7 Shifts

JANUARY 31, 2024

Scheduling & payroll Ask any restaurant manager what their biggest point of frustration on the job is. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. But we can't overstate the importance of these responsibilities.

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

SEPTEMBER 19, 2022

They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Back-of-House and Front-of-House. Schedule with empathy. Back-of-House and Front-of-House are an even split. Front of House Positions: 41% turnover rate.

Scheduling 78

Scheduling Front of House Back of House Communication 78

EATER

AUGUST 10, 2021

Eric Sze, Eater 2021 New Guard member and chef-owner of 886 restaurant in Manhattan, says that he considers himself a “very lucky owner” and hasn’t had too much trouble bringing staff back. Currently, 886 offers back-of-house employees an hourly wage between $18 to $20, and front of house usually sees a minimum of $25.

Back of House 101

Back of House Front of House Scheduling Server 101

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Management has a crucial role in the success of a business.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. However, as front of house operatives, reservation agents should also be willing to assist guests with other queries. Front of house manager. Table of contents. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

JANUARY 26, 2021

diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic. With mobile ordering, there are no menus to pass out and back around, no germed-up credit cards to swipe, and no cash to handle. Before March of 2020, front of house shifts made up 34% of all shifts.

Front of House 148

Front of House Accounting Back of House Server 148

Modern Restaurant Management

OCTOBER 30, 2019

These employees primarily include front-of-house staff, such as servers and bartenders. The proposed Rule would see certain changes that could affect how restaurant employers deploy scheduling and pay practices. The exclusion of “supervisors” from tip pools could influence scheduling, staffing and structure.

Front of House 117

Front of House Scheduling Back of House Server 117

Modern Restaurant Management

AUGUST 6, 2020

It is recommended to schedule one post per day, since customers correlate recency of posts to whether the restaurant is operating or not. To build this community is not easy and chefs, servers, hosts and managers should all work together to build social media presence by asking customers to follow the restaurant when possible.

Front of House 212

Front of House Back of House Server Scheduling 212

7 Shifts

NOVEMBER 16, 2021

For example, when guests leave a $20 tip at a restaurant, they might assume the entire amount goes to their server. However, servers are not the only ones who contribute to a guest's dining experience. A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. Bartenders.

Server 78

Server Communication Back of House Scheduling 78

7 Shifts

JUNE 8, 2020

Katie: “I worked as a server throughout university and climbed my way through the chain until I was in a management role.” Lindsay: “I started as a part-time server, then I moved to bartending, to being a floor manager and from there I moved into the operations for the whole business. I oversaw the entire glory Juice Co.

Server 130

Server Scheduling Communication Front of House 130

7 Shifts

JANUARY 31, 2024

Scheduling & payroll Ask any restaurant manager what their biggest point of frustration on the job is. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. But we can't overstate the importance of these responsibilities.

Scheduling 78

Scheduling Front of House Training Customer Service 78

7 Shifts

FEBRUARY 21, 2023

Trying to eliminate the front of house and back of house and make it one big house, everyone working together.” Servers helping in the dish pit or running their own load. 7shifts can keep track of birthdays and anniversaries in the staff schedule so you and your managers won’t miss it.

Communication 152

Communication Events Front of House Back of House 152

EATER

JUNE 26, 2020

Worries about the pandemic, slow business, and fewer jobs for servers are all creating obstacles to rehiring When the COVID-19 pandemic forced one Miami restaurant to shut its doors in mid-March, its management laid off 47 of their 55 employees. As such, there is no work available for bartenders and servers. Shutterstock.

Front of House 115

Front of House Server Back of House Document 115

Modern Restaurant Management

DECEMBER 16, 2021

This includes raising wages, boosting benefits such as offering early wage access, and leveraging technology to improve scheduling, automate processes and streamline operations, ensuring a seamless shift every time. The digitization of the kitchen and back-of-house continues to accelerate.

Back of House 180

Back of House Pricing Marketing Scheduling 180

EATER

JULY 8, 2020

As a Black server and diner, I’ve seen how racism in the restaurant industry plays out on both sides of the table This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience. Alexandra Bowman.

Server 104

Server Front of House Back of House Marketing 104

EATER

FEBRUARY 18, 2021

Luis, who prefers not to use his last name, has asthma and was a server at Chartreuse in Detroit when the pandemic hit. No Us Without You is a Los Angeles nonprofit that provides food security for some 1,500 families of undocumented back-of-house workers who have lost work due to the pandemic.

Front of House 106

Front of House Server Catering Scheduling 106

7 Shifts

DECEMBER 27, 2019

Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling. If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! When there’s a shortage of servers at a restaurant, service suffers.

Server 144

Server Training Front of House Back of House 144

Lithos POS

SEPTEMBER 27, 2023

It helps you to make efficient payroll and enables efficient scheduling and resource management to meet business and customer demands, efficiently schedule employee shifts, and more. Identifying your rush hours can schedule more employees according to that. POS allows you to track every employee and their working hours.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

AUGUST 5, 2021

Employee scheduling for your restaurant can be the most stressful part of your job. After tracking sales, calculating inventory, and just trying to keep your head above water, restaurant scheduling can take up a chunk out of your week. Plus, that schedule almost rarely ends up going as planned. Schedule Based on Data.

Scheduling 148

Scheduling Server Front of House Accounting 148

7 Shifts

SEPTEMBER 16, 2021

You might delegate back-of-house responsibilities to the executive chef at each location, while server scheduling and other front-of-house operations go to the general manager. Set daily, twice-weekly, or thrice-weekly one-on-one check-ins with each manager, as well as regularly scheduled site visits.

Document 148

Document Communication POS Systems Training 148

Lithos POS

OCTOBER 20, 2022

To provide the best customer service experience, you need to ensure that your front-of-house staff is working properly. But for the restaurant business, having too many people at the front of house to take and serve orders can also lead to congestion. There is no need for a server to take orders.

Front of House 40

Front of House Back of House Server Blog 40

Modern Restaurant Management

JANUARY 8, 2024

We’re seeing strong and growing interest in IoT connectivity and automation in the back-of-house – especially for multi-site operators. Robot servers, QR-Code Ordering and Even More Tech!: From robot servers to QR code ordering, the sky's the limit for technology in the restaurant industry.

Pricing 215

Pricing Catering Training Marketing 215

Uncorkd

MAY 9, 2018

An easy way to do this is to split costs into these simple segments: Front-of-House : Servers, Bartenders, Hosts, Support Staff. Back-of-House: Chefs, Line Cooks, Prep Cooks, Dishwashers. If you’re considering back-of-house employees, then ask questions like which employee is most efficient in prep ?

Server 45

Server Front of House Back of House POS Systems 45

7 Shifts

SEPTEMBER 20, 2021

Employee shift scheduling for your restaurant can be much more complex than it seems. From managing overtime hours, to employee time off and availability, to making the right calls when it comes to who and when, scheduling takes a lot of time and mental energy. Here are 10 common scheduling errors and how to solve and prevent them.

Scheduling 148

Scheduling Server Accounting Front of House 148

7 Shifts

JANUARY 7, 2020

Your staff scheduling tool will let you see who is coming in late or leaving early, who has skipped shifts, who has requested the most number of days off, etc. Alternatively, you can have separate competitions for front-of-house (FOH) and back-of-house (BOH) staff to make the competition more equitable.

Bookkeeping 139

Bookkeeping Front of House Back of House Training 139

Modern Restaurant Management

DECEMBER 21, 2022

We’ll see more restaurants offering their employees gig-like schedule flexibility and instant access to earned wages. "In 2023, we’ll see AI becoming more widely integrated into restaurant operations spanning front and back of house. " – Legion's Chief Customer Officer, Michael Spataro. "Balancing

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Synergy Suite

NOVEMBER 30, 2023

Labor costs can be further divided into two main categories: Back-of-House (BOH) Labor: This includes kitchen staff, such as chefs, cooks, and dishwashers, who are responsible for food preparation and maintaining kitchen cleanliness.

Portion Control 52

Portion Control Scheduling Pricing Training 52

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail.

Back of House 148

Back of House Front of House Server Download 148

EATER

DECEMBER 21, 2020

Ostensibly, it was to discuss my schedule, but the only thing I remember, 12 years later, is the question he asked in that cramped cellar room. Unsurprisingly, I’d push back on the much-repeated idea in Eat a Peach that, as Chang writes, “My greatest strength is in creating environments for other people to grow and succeed. A what?”.

Accounting 145

Accounting Book Front of House Server 145

Les Roches

DECEMBER 28, 2023

Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. Let’s go over four key front-of-house roles. Server Servers have direct communication with customers. FOH defines your customer experience.

Front of House 52

Front of House Server Back of House Training 52