Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. For example, extra help might be needed to prepare, deliver, and serve catering.

Scheduling 148

Scheduling Communication Events Training 148

Les Roches

MAY 9, 2023

Budgeting and financial planning: An event budget will help ensure that you stick to your spending plan and that all expenses are accounted for. Venue selection: This is one of the most important elements for a successful event. A virtual event can be considered to cut down costs. This list is not exhaustive.

Events 52

Events Event Coordination Budgeting Hospitality Management 52

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Here's a great example of a pop-up that grabs your attention immediately: People will only agree to subscribe to your newsletter if you can adequately communicate the value they're going to get from your emails.

Reservations 78

Reservations Blog Marketing Events 78

Les Roches

DECEMBER 28, 2022

This will help you get some opinions and first-hand accounts of what it’s really like to work in a certain career path. Food and Beverage manager – Also known as F&B, this is managing inventory, orders, budgets, and planning of special events for restaurants, bars, and catering.

Hospitality Management 52

Hospitality Management Training Communication Special Events 52

Modern Restaurant Management

FEBRUARY 10, 2023

In a survey of millennial buying and communication behaviors, researchers found that almost 20 percent of Americans in the 23-39 age group prefer to buy things online rather than talk to a human being. Highlight what makes your restaurant special and diners will come check out your place.

Reservations 196

Reservations Information Events Catering 196

Modern Restaurant Management

DECEMBER 21, 2022

Bar and restaurant managers will aggressively target this revenue stream with dedicated group sales and catering managers, online ordering, and seasonal offerings such as holiday dinners, beer and wine tastings, and team building programming. – Lori Bolin, President of BrewLogix.

Pricing 167

Pricing Portion Control Budgeting Marketing 167