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How to Tell if Your Country Club Marketing is Stuck in the Rough

Horizon Hospitality

To attract new demographics and engage existing members, your club should keep its communications and messaging fresh. Here are a few basics to consider: Email Communications are Impersonal With all the talk of social media trends, it’s easy to forget that email is still a powerful marketing tool. Is it visually appealing?

Marketing 130
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4 Key Pillars Of A Guest-Centric Cloud PMS

InnQuest

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. Holistic Approach: I ntegrating user-friendly and easy-to-use systems that cater to all aspects of the business is where hotel owners win. accounting) so that all the information is seamlessly integrated and easily accessible at all times.

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

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Q&A: HFTP’s Frank Wolfe on technological innovation in the hospitality industry

Smart Brief Hospitality

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. Another big game changer, over the last decade, is the automation of operational and accounting processes.

Concierge 104
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Maestro PMS integrates with Tripleseat

Hotel Business

The technology providers are streamlining event data and pulling group room block information—including room types, rates and allocations—from the Tripleseat sales-and-catering system and pushing it into Maestro PMS. This automated process ensures that clean data is available to sales-and-catering teams in real-time.

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What Chain and Franchise Restaurant Owners Can Gain from Workforce Education

Modern Restaurant Management

While English language proficiency tends to top the list among restaurant workers, employees may also express interest in learning French, Spanish, and Mandarin, all of which can be highly useful for communicating with customers. Having staff members with such specialized knowledge and critical thinking skills can be invaluable.

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Spreading Southern Hospitality Through the Pandemic

Modern Restaurant Management

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.