Revenue Hub

JULY 20, 2023

Customer service and guest retention: Good customer service is crucial to satisfy guests and encourage them to book directly with the hotel again. Personalized and tailored assistance should be provided, guest reviews should be taken into account, and a loyalty program may be introduced to enhance guest retention.

Guest Retention 61

Guest Retention Book Customer Service Article 61

Revenue Hub

JUNE 11, 2024

Its practical use can empower hotels to anticipate guest preferences, tailor services accordingly, and deliver them through the right channels. trillion and accounting for nearly 70% of the global economic impact. This not only enhances the guest experience but also opens doors to increased profitability. from 2021 to 2026.

Guest Satisfaction 86

Guest Satisfaction Article Events Pricing 86

Revenue Hub

JANUARY 9, 2023

NB: This is an article from guestcentric. Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. Read rest of the article at guestcentric. The post Should Hotels Consider Betting on Twitter?

Communication 83

Communication Article Customer Service Accounting 83

Restaurant Engine

DECEMBER 14, 2022

In this article, we look at why it’s so crucial for your restaurant to use social media, and we uncover four ways social media impacts a restaurant’s bottom line. #1: In addition, social platforms give your restaurant a place to build relationships so you stay top of mind with customers. 4: Social Media Helps Improve Customer Service.

Customer Service 116

Customer Service Marketing Download Scheduling 116

Revenue Hub

NOVEMBER 1, 2022

NB: This is an article from WebRezPro. As of 2017, a third of consumers would rather use social media customer service than phone or email. It has become a go-to place for service, and you need to meet your guests there. Read rest of the article at WebRezPro. It’s like the blackberry bush in your garden.

Article 81

Article Customer Service Accounting Book 81

Revenue Hub

APRIL 2, 2024

NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date However, the role of property management systems is evolving. The best PMS is designed with an intuitive user experience and options to customize the display based on your hotel’s preferred workflows. billion by 2030.

Property Management 102

Property Management Article Server Customer Service 102

Revenue Hub

MARCH 5, 2024

In today’s hospitality industry, the competition is fierce, and guests’ expectations are higher than ever, making it the perfect time for your property to focus on increasing your service standards to boost guest satisfaction. Trust me, your bank account will thank you for it!

Pricing 83

Pricing Blog Book Article 83

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. Embarking on a new hotel venture is a complex yet thrilling endeavor.

Pricing 66

Pricing Book Article Events 66

STAAH

MAY 9, 2023

This article will explore some of the latest hospitality trends in the hospitality that hoteliers should pay attention to in order to optimize their operations and attract more guests. According to the World Tourism Organization, the tourism industry accounts for 5% of global carbon emissions.

Travel and Tourism 80

Travel and Tourism Book Information Accounting 80

7 Shifts

OCTOBER 22, 2019

I think we've done a good job with that,” says Black Tap owner Barish in an article on CNN. With more than 1 billion monthly active users and 80% of all accounts following a business profile , Instagram offers restaurants increased reach and engagement, with the potential for increased foot traffic. Tip: Never delete negative comments.

Marketing 113

Marketing Accounting Scheduling Download 113

7 Shifts

NOVEMBER 17, 2020

Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. How to create a restaurant employee evaluation form.

Download 148

Download Scheduling Communication Accounting 148

Les Roches

JANUARY 15, 2024

In this article, we’ll look at tips and tricks for boosting revenue in the hospitality industry and how you could go about embarking on an exciting career in hospitality revenue management. It involves creating imagery that makes people imagine themselves using the hotel’s facilities and services.

Communication 52

Communication Book Reservations Marketing 52

The Restaurant Times

SEPTEMBER 4, 2020

This article explains how restaurants in Saudi Arabia can do correct restaurant menu pricing and keep their customers satisfied. . Restaurants must maintain an account for the price fluctuation of items such as fruits, vegetables, and meat, according to seasonal or economic factors such as inflation and taxes. Service Costs.

Pricing 52

Pricing Portion Control Customer Service Accounting 52

Social Hospitality

NOVEMBER 16, 2023

Additionally, TikTok’s algorithm-driven nature enables content from lesser-known accounts to go viral quickly. Now that you know what you can gain from having your hotel have a TikTok account, let’s cover some of the approaches that can lead to your TikTok success. And you won’t be the last.

Accounting 59

Accounting Marketing Budgeting Customer Service 59

LimeTray

APRIL 29, 2021

In this article, we’re going to help you get started with online ordering for your restaurant. It needs to take into account different screen sizes as well as load times. Something as minor as a smaller or bigger button size can make the user experience difficult and lead customers to abandon ordering altogether. Let’s dive in.

Reservations 52

Reservations Customer Service Accounting Blog 52

7 Shifts

OCTOBER 20, 2022

In this article, we'll explain how tip pooling works in different states and what restaurant owners and operators can do to follow the laws. Disclaimer: The information in this article is general in nature and businesses should consider whether the information is appropriate to their needs. Table of Contents. Tip Pooling Laws.

Article 78

Article Server Information Document 78

Les Roches

DECEMBER 28, 2022

This might involve sharing posts, stories, reels, and videos on social media accounts like TikTok, Twitter, Facebook, and Instagram. It can also involve emailing current or potential customers or clients, providing web content, and monitoring digital ad campaigns. Customer service. Public relations.

Communication 52

Communication Blog Customer Service Marketing 52

SiteMinder

OCTOBER 11, 2022

Hotels will need to ensure restaurant operations and service is seamless across multiple areas and locations. This article will take you through the most essential factors to consider for successful hotel restaurant management. Generally, a hotel restaurant will have two types of customers: hotel guests and external guests.

Customer Service 52

Customer Service Reservations Book Marketing 52

Synergy Suite

OCTOBER 12, 2023

In this article, we explore what gross profit margin is, how to calculate it, and how it is distinguished from other profitability metrics like net and operating margins. Gross profit margin is a fundamental financial metric that reveals the percentage of revenue left after accounting for the cost of goods sold (COGS).

Portion Control 52

Portion Control Pricing Accounting Procurement 52

The Restaurant Times

MAY 27, 2021

This article will highlight the importance of having a website for your bakery business and how it can make your business successful. . In the digital era, just having an account or a page on social media platforms like Facebook and Instagram is not enough. It can help you win customers and retain them.

Information 52

Information Events Customer Service Accounting 52

Les Roches

JULY 11, 2023

If you’re looking for a career in hospitality management , it’s important to be aware of the differences so you can tailor your approach when it comes to customers vs consumers. In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers.

Special Events 40

Special Events Customer Service Marketing Hospitality Management 40

Les Roches

JULY 18, 2023

In this article, we’ll go over what effective communication is, how it can help you prepare yourself for leadership in the hospitality industry , plus how it can assist you in your personal life. How satisfied your customers and guests are will directly affect your bottom line.

Communication 52

Communication Hospitality Management Front of House Customer Service 52

Synergy Suite

JUNE 27, 2023

In this article, we dive into the different aspects of a quality restaurant management system, and discuss how each piece helps to serve the others. Accounting and Financial Management Vendor and purchasing data are essential for accurate accounting and financial management.

POS Systems 52

POS Systems Scheduling Information Procurement 52

Synergy Suite

FEBRUARY 7, 2023

This enables personalized experiences, targeted promotions, and better customer retention. Integration with Other Systems A robust restaurant POS system seamlessly integrates with other critical systems, such as accounting software, payroll systems, online ordering platforms, and loyalty programs.

POS Systems 52

POS Systems Definition Server Information 52

7 Shifts

DECEMBER 27, 2019

In this article you’ll learn: What’s to blame for high employee turnover in the restaurant industry What employee turnover costs the industry Several solutions for battling staff turnover What’s to blame for the restaurant industry’s high employee turnover rate? Team culture and customer service also suffer. Here’s how.

Server 144

Server Training Front of House Back of House 144

The Restaurant Times

OCTOBER 11, 2021

For any business, it’s advisable to start up social media accounts to help build visibility within your local community, create relationships with customers, and establish a stable and reliable marketing channel. Online review manager — branding isn’t just about the visuals, it’s also about customer service and feedback.

Marketing 52

Marketing Reservations Blog Budgeting 52

The Restaurant Times

JUNE 30, 2021

This article will elaborate on some of the key responsibilities a manager must fulfil to run a profitable outlet. . Optimum coordination and optimization between the two will increase customer satisfaction. . He is responsible for optimizing the menu taking into account the ingredients used per dish. Managing Finance .

Budgeting 52

Budgeting Training Procurement Customer Service 52

Synergy Suite

JUNE 7, 2024

In this article, we will explore the concept of rotating weekend schedules for your restaurant or organization. This can enhance employee satisfaction and lead to happier, more positive employee attitudes, which in turn drives smooth operations and exceptional customer service. We will first discuss what it is and how it works.

Scheduling 52

Scheduling Training Communication Special Events 52

The Restaurant Times

MARCH 17, 2023

The problem, though, is that restaurant marketing strategies can take a lot of different shapes, and only some tactics will appeal to every customer. In this article, we mention 13 different restaurant marketing ideas – on-site, online, and offline – for driving traffic and increasing profits. Read along!

Special Events 52

Special Events Events Information Marketing 52

Revenue Hub

APRIL 19, 2024

A hotel Customer Relationship Management (CRM) is intended to seemlessly manage and improve guest relationships and how your hotel provides stellar customer experiences ultimately to improve profitability. You’ll be able to capture necessary information from leads to create robust contact and account profiles.

Guest Satisfaction 101

Guest Satisfaction Catering Information Document 101

Les Roches

MARCH 23, 2023

In this article, we’ll discuss why hotel marketing is an important part of hospitality management , the different hotel marketing strategies available. This can be done by providing exceptional customer service, offering unique experiences, and engaging with customers on a personal level. What do marketing managers do?

Marketing 98

Marketing Events Hospitality Management Information 98

7 Shifts

FEBRUARY 22, 2021

After receiving a reward, over 15% of customers will share their experience on social media. Hence, don’t forget to share your loyalty program updates and promotions in your accounts. On a scale of 1 to 10, how would you rate our customer service? Consider some organic or sponsored social media posts.

Information 78

Information Training Marketing Customer Service 78

Revenue Hub

APRIL 29, 2024

NB: This is an article from RateGain Subscribe to our weekly newsletter and stay up to date It enables you to rapidly and concurrently update room availability and the most recent room pricing across numerous channels. That’s where most of your guests are, so that’s why. As a result, hotels may oversee these channels from a single location.

Reservations 104

Reservations Book Article Pricing 104

Synergy Suite

APRIL 24, 2023

In this article, we’ll go into the ins and outs of online ordering systems: what they are, how to choose one, and examples of the best online ordering systems on the market today. By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service.

POS Systems 52

POS Systems Information Maintenance Pricing 52

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Revenue Hub

SEPTEMBER 4, 2023

NB: This is an article from Demand Calendar This metric is calculated by dividing the total room revenue by the number of available rooms or multiplying the average daily room rate (ADR) by the room occupancy rate. If Customer Acquisition Cost (CAC) is skyrocketing, the actual profits could diminish, contrary to what RevPAR might suggest.

Guest Satisfaction 91

Guest Satisfaction Pricing Article Customer Service 91