Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Revenue Hub

MARCH 1, 2024

Chatbots stand out as the new MVP in enhancing customer loyalty programs. The Rise of Chatbots in Customer Service The surge in chatbot technology within customer service sectors is primarily driven by advancements in artificial intelligence (AI) and machine learning, which have significantly improved the capabilities of chatbots.

Customer Service 101

Customer Service Article Catering Book 101

Revenue Hub

JANUARY 12, 2024

A guest-centric hotel (or a customer-centric operation) prioritizes guest needs and satisfaction over everything else. NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty.

Customer Service 96

Customer Service Concierge Article Training 96

Revfine

MARCH 21, 2023

Indeed, hospitality companies are increasingly using AI to carry out customer service tasks, which are especially important within hotels and resorts. As computer technology has advanced, artificial intelligence has become more reliable, enhancing its standing within the business world.

Customer Service 116

Customer Service Article 116

Revenue Hub

JANUARY 15, 2024

Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. Warm regards, [Your Signature] Read the full article at Canary Technologies The post 14 Hotel Email Templates to Refine Guest Communication appeared first on Revenue Hub.

Communication 104

Communication Reservations Customer Service Article 104

Revenue Hub

MARCH 18, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date What is analytics in hospitality? It involves collecting, processing, and analyzing data to gain insights that can inform decision-making, improve customer service, optimize operations, and enhance the overall guest experience.

Travel and Tourism 90

Travel and Tourism Guest Satisfaction Customer Service Article 90

Revenue Hub

FEBRUARY 29, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Why? Because gaining new customers is more expensive than engaging with your current ones. In this article, we will delve into four not-so-obvious tactics that will help you increase your guest loyalty and achieve those goals.

Article 93

Article Customer Service Communication Book 93

Revenue Hub

APRIL 4, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.

Book 90

Book Guest Satisfaction Customer Service Pricing 90

Revenue Hub

FEBRUARY 5, 2024

AI-Powered Customer Service Improvements to Artificial Intelligence (AI) have led the way for bot-powered customer service, one of the top website design trends for this year. Read the full article at Travelboom The post The Top Hotel Website Design Trends to Follow in 2024 appeared first on Revenue Hub.

Customer Service 91

Customer Service Book Article Communication 91

Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. Provide comprehensive training on customer service, communication skills, and problem resolution.

Communication 100

Communication Customer Service Housekeeping Article 100

Revenue Hub

JANUARY 26, 2024

In a world where customer expectations are constantly rising, and social media can amplify experiences, service recovery has become an essential art for any company aiming to maintain customer loyalty. The magic of Amazon: Less talk, more action Amazon is renowned for its exceptional customer service.

Article 85

Article Customer Service Accounting Training 85

Revenue Hub

FEBRUARY 8, 2024

NB: This is an article from EHL Subscribe to our weekly newsletter and stay up to date However, by leveraging strategic hospitality revenue management, hotels can navigate these hurdles and even drive revenue growth in the coming year. Enhance the guest experience with customization The guest experience begins well before check-in.

Concierge 98

Concierge Article Events Customer Service 98

Modern Restaurant Management

DECEMBER 12, 2023

In this article, I will share my perspective on the current state of automation and why I believe it is poised for significant growth in 2024. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service.

Customer Service 186

Customer Service Article Marketing 186

Revenue Hub

MARCH 7, 2024

In this constantly shifting landscape, social media can be a powerful tool that helps you showcase your offering, build a relationship with your customers, improve customer service, and enhance your brand.

Article 90

Article Customer Service Marketing 90

Revenue Hub

MARCH 25, 2024

NB: This is an article from Travel Media Group Subscribe to our weekly newsletter and stay up to date Social media strategies can change over time as platforms and trends continue to evolve. Read the full article at Travel Media Group The post Social Media Strategy: Creating the Right Plan for Your Hotel appeared first on Revenue Hub.

Article 67

Article Customer Service Scheduling Catering 67

Revenue Hub

AUGUST 10, 2023

NB: This is an article from Persado No matter if it’s a loyalty program or conversational marketing, brands want to connect with customers and create long-lasting relationships. However, as brands became more digital, they began to embrace the omnichannel customer experience. The conversations will vary based on the channel.

Marketing 72

Marketing Customer Service Article 72

Revenue Hub

JANUARY 10, 2024

NB: This is an article from TrustYou Through AI’s predictive analytics, hotels can gain valuable insights into guest preferences, behavior, and occupancy patterns. This enables them to tailor their services to individual needs, resulting in a personalized and unforgettable experience. appeared first on Revenue Hub.

Communication 87

Communication Maintenance Article Customer Service 87

Revenue Hub

DECEMBER 6, 2023

A world where efficiency gains from automation and automated-content generation go hand in hand with increased customer insights. NB: This is an article from McKinsey & Co. Website development and customer service tasks are too often the bottlenecks in interactions with individual consumers.

Marketing 92

Marketing Article Customer Service Communication 92

Revfine

SEPTEMBER 4, 2022

A hotel concierge is a specialist customer service representative, tasked with receiving guests, responding to guest needs, and helping to provide a pleasant all-round guest experience. In this article, you can learn more about what a hotel concierge is, what the role entails, and why these guest services reps are so valuable.

Concierge 72

Concierge Guest Services Customer Service Article 72

Revenue Hub

NOVEMBER 8, 2023

NB: This is an article from Travelboom Hoteliers understand the importance of budget season, but often dread dealing with the details. Read full article at Travelboom The post How To Create the Perfect Hotel Marketing Budget appeared first on Revenue Hub. Some may not even know where to begin.

Budgeting 92

Budgeting Marketing Customer Service Article 92

Revenue Hub

FEBRUARY 13, 2023

Excellent customer service is the key to any successful business, but it can be difficult to know where to start when trying to improve your customer service practices. NB: This is an article from iVvy Luckily, data-driven strategies can give you a concrete foundation on which to build a superior customer experience.

Customer Service 86

Customer Service Information Article 86

Revenue Hub

OCTOBER 9, 2023

NB: This is an article from RateGain Look no further! These include potential cost savings, flexible cancellation options, enhanced customer service, and the ability to offer personalized recommendations based on customer preferences. Microsoft’s Bing Hotel Ads could be your secret weapon.

Marketing 95

Marketing Book Article Customer Service 95

Revenue Hub

JULY 3, 2023

NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts. Read more articles from RateGain The post Managing Hotel Cancellations to Optimize Revenue and Guest Satisfaction appeared first on Revenue Hub.

Guest Satisfaction 93

Guest Satisfaction Communication Book Customer Service 93

Revenue Hub

JANUARY 19, 2023

NB: This is an article from Hotelchamp There is a big opportunity for hotel marketers to help capitalise on this demand and reach new and emerging audiences. It can be used to create original artwork, music, or stories, as well as more practical applications such as creating personalised product recommendations or customer service chatbots.

Marketing 88

Marketing Customer Service Article 88

Revenue Hub

DECEMBER 7, 2023

NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date Nowadays, thanks to a plethora of digital tools, businesses have numerous ways to reach consumers. What’s more, we’re no longer engaged in one-sided conversations with customers. Surprisingly, this wasn’t too long ago!

Communication 97

Communication Book Reservations Article 97

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date Breaking down these silos is critical.

Housekeeping 82

Housekeeping Communication Article Customer Service 82

Revenue Hub

JULY 20, 2023

Customer service and guest retention: Good customer service is crucial to satisfy guests and encourage them to book directly with the hotel again. Read our article specifically focused on group inquiries to learn what to consider in this regard.

Guest Retention 60

Guest Retention Book Customer Service Article 60

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Bookboost This means the focus is mainly on short-term relations with guests, and once the transaction is done (the booking is made), the relationship ends. This is because customers who feel valued and appreciated by customer service are more likely to be satisfied with their stay.

Marketing 93

Marketing Guest Satisfaction Reservations Book 93

Restaurant Engine

JULY 22, 2020

You want to always be working on improving customer experience for your restaurant online. In this article, we’re going to tell you how and give you some tips. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”.

Customer Service 126

Customer Service Blog Information Communication 126

Revenue Hub

NOVEMBER 18, 2022

NB: This is an article from WebRezPro. The key is friendly staff, ongoing guest communication, and proactive service. All departments should undergo customer service training, not only your clerks. Read rest of the article at WebRezPro. You don’t have to worry if you’re not an all inclusive resort in Dubai.

Housekeeping 87

Housekeeping Article Customer Service Communication 87

Revenue Hub

JULY 19, 2023

Boosting profitability while maintaining high-quality service in city hotels is both an art and a science. NB: This is an article from Lybra , one of our Expert Partners In this article, we delve into ten comprehensive strategies that can help you drive revenue and enhance guest experiences.

Pricing 92

Pricing Article Strategic Planning Guest Satisfaction 92

Revenue Hub

OCTOBER 5, 2023

NB: This is an article from TrustYou Very few travelers will book an accommodation without looking at reviews first. Providing outstanding customer service is key to garnering positive reviews. Read more articles from TrustYou The post Proven Strategies to Increase Your Hotel Review Score appeared first on Revenue Hub.

Guest Satisfaction 102

Guest Satisfaction Book Article Blog 102

Revenue Hub

APRIL 6, 2023

NB: This is an article from RateGain A chatbot greets guests upon check-in, and Artificial Intelligence (AI) algorithms analyze their room preferences and behaviors to create a personalized experience. Have you ever wondered what the hotel of the future will look like?

Guest Satisfaction 78

Guest Satisfaction Article Pricing Customer Service 78

Revenue Hub

OCTOBER 31, 2022

NB: This is an article from Catala Consulting. A customer has booked a stay in your hotel. Now it’s your opportunity to make a fantastic first impression by showing exceptional customer service. Here are some exciting ways to give your guests a memorable welcome: Read rest of the article at Catala Consulting.

Article 89

Article Book Customer Service Pricing 89

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. ChatGPT can be used to automate customer inquiries, streamline customer service operations, and create interactive conversations that can be used for marketing purposes.

Customer Service 74

Customer Service Accounting Blog Information 74

Les Roches

MARCH 16, 2023

In this article, we’ll explore what is hospitality management and is hospitality management a good career ? It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Hospitality Management 98

Revenue Hub

FEBRUARY 7, 2023

NB: This is an article from innQuest An effective strategy that can help is to upsell additional services or products relevant to customers. According to studies, it can cost five times more to attract new customers than to retain existing ones. Why is Upselling Important in the Hotel Industry?

Article 79

Article Book Customer Service Reservations 79