Hospitality Magazine

APRIL 16, 2024

The program covers all food service venues, so pubs and bars with food service can apply for the grants as well as restaurants and cafés. “This year’s expansion to nine global cities demonstrates our shared commitment to boosting long-term sustainability for culturally significant and independent restaurants.

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Modern Restaurant Management

DECEMBER 12, 2023

However, there are enduring effects, both in terms of the labor market and how individuals perceive work. The pandemic prompted many workers to reevaluate their careers, working conditions, and long-term objectives. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service.

Customer Service 199

Customer Service Article Marketing 199

Modern Restaurant Management

MARCH 15, 2024

As stated, restauranteurs should determine which method is best for their restaurant before choosing a processor and pay attention to long-term contracts. Before signing a contract, look for an automatic renewal clause that could extend the contract term after the initial period has expired. billion in sales in February 2022.

Customer Service 193

Customer Service Pricing Accounting 193

eHotelier

JUNE 19, 2023

Radisson Hotel & Suites Zurich, the largest hotel in the greater Zurich region with 447 rooms and serviced apartments, has opened its doors to long-stay guests and short-term visitors alike, giving guests an exciting new stay option while staying in Zurich.

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Modern Restaurant Management

MARCH 13, 2024

The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability. Reduced staff can result in longer wait times, decreased service quality, and, in some instances, limited operating hours or menu options. Creating a positive work environment is crucial.

Training 192

Training Customer Service Scheduling Reservations 192

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 185

Customer Service Front of House Communication Training 185

Hotelogix

NOVEMBER 11, 2023

What’s next in service for the hospitality industry, a culture of care | Jan Smith | TEDxTemecula Have you ever wondered why some service workers over or under perform? Service is nobility, service leads to success, and service deserves recognition. TED talks have always been inspiring and motivating.

Travel and Tourism 246

Travel and Tourism Magazine Events Training 246

Modern Restaurant Management

JANUARY 22, 2024

Understanding what people genuinely want is equivalent to discovering the key to long-term success. People want service that is quick, easy, and hassle-free. Also, consider providing curbside, takeout, or delivery services in addition to flexible and quick ordering and delivery alternatives, including online, phone, or in-app ordering.

Reservations 177

Reservations Customer Service Marketing Pricing 177

EHL Insights

JANUARY 12, 2024

As a testament to its resilience, agility and innovative spirit, this article reflects today’s increasingly dynamic hospitality industry in terms of its long, medium and short-term evolution.

Article 104

Article 104

Hospitality Magazine

MARCH 6, 2024

We are also expanding our offerings to allow more opportunities for guests to engage and spend with us and continuing to evolve our business’ products and services, so they stay fresh and remain popular. The final piece comes from House Made Hospitality Director Justin Newton.

Definition 130

Definition Marketing 130

Hotelogix

NOVEMBER 9, 2023

Your hotel’s staff must go the extra mile in exceeding customer expectations and should offer an impeccable service, for enhanced customer loyalty. Storing guest data in your hotel management software will help you provide a personalized service to new and existing guests. Add the Personal Touch This is the age of data.

Housekeeping 245

Housekeeping Book Guest Satisfaction Blog 245

Hotel Business

MARCH 15, 2024

Privacy Policy * I have read and agree to the Privacy Policy and Terms Of Service. Industry Outlook originally ran as a supplement to the January 2024 issue of Hotel Business. Complete the form below to download the report. Continue The post Download NOW!

Download 111

Download 111

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. Clean and well-maintained rooms are essential for guest comfort and safety.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. But these short-term savings come with long-term costs.

Training 186

Training Pricing Guest Retention 186

Modern Restaurant Management

MARCH 26, 2024

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty.

POS Systems 114

POS Systems Presentation Marketing Events 114

Serviced Apartments

MARCH 18, 2024

UK: Serviced apartment provider National Corporate Housing (NCH) has signed 19 short-stay apartments in King’s Cross London, located in a BTR building developed by Related Argent. NCH will offer guests a shorter-term stay across its one and two-bedroom apartments within the complex.

Concierge 98

Concierge 98

Modern Restaurant Management

NOVEMBER 9, 2023

When you own the equipment, you are responsible for all maintenance and repair services, which can be substantial over time. Leasing, on the other hand, offers more flexibility in terms of equipment upgrades and scalability. However, there is a more cost-effective solution: leasing.

Maintenance 193

Maintenance Budgeting Training Pricing 193

Modern Restaurant Management

JULY 19, 2021

While some point to the labor crunch as a short-term issue, this is likely wishful thinking. An outsourcing strategy can help restaurants meet this ongoing labor challenge in what could be a new model for restaurants to consider, helping them operate more efficiently in the long term.

Front of House 199

Front of House Customer Service Maintenance Catering 199

Modern Restaurant Management

NOVEMBER 8, 2023

Behavioral changes in spending habits, standards of service, and efficiency models have all changed. Here is the problem, though: Owners and F&B professionals severely underestimated the impact of – according to the National Restaurant Association – losing more than two million jobs and $240 billion in food-service sales.

Training 186

Training Marketing Pricing Budgeting 186

Serviced Apartments

APRIL 26, 2024

UK: Developer Canary Wharf Group (CWG) has secured £553 million of financing, including an £80 million loan for two serviced apartment projects along West Lane. The two serviced apartment buildings are located at 3 and 15 West Lane. Vertus, the BTR arm of CWG, added the two projects into its portfolio earlier this year.

Scheduling 52

Scheduling 52

Modern Restaurant Management

NOVEMBER 22, 2022

While it might seem efficient to use the same hiring process for short-term workers and long-term workers, you’d be doing yourself a disservice. By developing a short-term worker-specific hiring plan, you give yourself the opportunity to recruit and hire based on your specific needs at that moment.

Budgeting 202

Budgeting Training Scheduling Catering 202

Hotel Business

APRIL 1, 2024

CoralTree’s parent company, Lowe, launched its hospitality management business in 1973 to provide residential resort management services. We tailor each operating model to enhance customer experience and our marketing plans to increase real estate values while providing long-term growth of each property’s unique brand equity.

Procurement 111

Procurement Concierge Housekeeping Maintenance 111

Modern Restaurant Management

MARCH 2, 2023

Some of the most common elements across these various consumer-driven businesses include pricing, location, environment, quality of goods and services, access, parking, and so on. Can they order goods or services from their phone? Will you deliver the drinks, food, or services to their location on your property?

Training 164

Training Pricing Events Marketing 164

Serviced Apartments

APRIL 25, 2024

UK: Serviced apartment owner-operator Mansley has achieved Green Tourism Gold accreditation across its portfolio. Mansley operates serviced apartments in London, Edinburgh, Inverness and Cheltenham. Sustainability officer at Mansley Serviced Apartments , David Wright said: “I am personally over the moon with this achievement.

Communication 52

Communication 52

Modern Restaurant Management

APRIL 10, 2024

Full-service menu prices climbed 4.5 Customers want brands to deliver personalized messages , and BofA Global Research indicates that loyalty programs that encourage customers to engage with the brand can increase short-term spending. But if last year was any indicator, restaurant operators are on the road to relief in 2024.

POS Systems 193

POS Systems Back Office Operations Pricing Budgeting 193

Hospitality Net

JANUARY 4, 2024

Hotel productivity is a measure of how much a hotel does (in terms of selling rooms, products and services) with the resources it has (such as money, labour and materials). The ultimate goal is to simply do more with less.

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Revenue Hub

DECEMBER 4, 2023

It’s a strategic shift from viewing rooms as the primary source of income to understanding the hotel as an ecosystem where various elements like amenities, services, and customer experience play a vital role in generating profit. Hotels used historical data and simple forecasting methods to set room rates, often focusing on short-term gains.

Guest Satisfaction 108

Guest Satisfaction Article Pricing Information 108

Hospitality Net

JANUARY 15, 2024

As a testament to its resilience, agility and innovative spirit, this article reflects today’s increasingly dynamic hospitality industry in terms of its long, medium and short-term evolution.

Article 75

Article 75

Hotel Business

JANUARY 30, 2024

Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.

Events 111

Events Customer Service Catering Property Management 111

Modern Restaurant Management

JULY 18, 2022

The landscape has changed since the pandemic, and as restaurateurs, we need to push the bounds of innovation to develop short and long-term solutions to the things keeping us up at night – staffing and supply chain challenges. From operations to customer service, you need to invest in your staff.

Procurement 193

Procurement Customer Service Pricing Marketing 193

Hotel Business

APRIL 15, 2024

Hospitality management platform Cloudbeds observed a moderate (1%) uptick in medium-term stays globally in 2023, accompanied by a slight decline of 2% in short stays. When guests stay longer, they’re more likely to spend on additional experiences and services. But this isn’t just about the bottom line.

Travel and Tourism 64

Travel and Tourism Book Hospitality Management 64

Modern Restaurant Management

FEBRUARY 27, 2024

“Missteps in accuracy can quickly turn love to loss, with potential for long-term fallout. . “Missteps in accuracy can quickly turn love to loss, with potential for long-term fallout. These were followed by proximity (49 percent), speed of service (49 percent), and brand reputation (46 percent).

Information 185

Information Special Events Marketing Training 185

Revenue Hub

JANUARY 26, 2024

Quality Service and Consistency : Exceptional service is a cornerstone of guest retention. Consistent, high-quality service across all touchpoints of the guest journey builds trust and loyalty. Fostering Loyalty for Sustainable Success Guest retention is vital for the long-term success and sustainability of any hotel.

Guest Retention 101

Guest Retention Communication Guest Satisfaction Article 101

Hospitality Net

SEPTEMBER 4, 2023

World Cinema, the trusted provider of video, digital infrastructure, wireless connectivity, and professional services to guest-centric properties worldwide, announces a new brand identity as WorldVue®.

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Revenue Hub

MARCH 25, 2024

This singular focus can lead to overlooking guests’ potential to contribute to revenue through other avenues such as food and beverage, meetings and events, spa services, or ancillary offerings. The role of the hotel revenue manager, while foundational to maximizing a hotel’s room revenue, has become increasingly operational.

Strategic Planning 103

Strategic Planning Guest Satisfaction Article Marketing 103

Hospitality Net

JUNE 20, 2023

Radisson Hotel & Suites Zurich, the largest hotel in the greater Zurich region with 447 rooms and serviced apartments, has opened its doors to long-stay guests and short-term visitors alike, giving guests an exciting new stay option while staying in Zurich.

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Modern Restaurant Management

MAY 27, 2021

Opportunistic restaurant brands can help turn these new, pandemic-driven first-time behaviors into long term habits by understanding a few behavior change fundamentals. Opportunistic restaurant brands can help turn these new, pandemic-driven first-time behaviors into long term habits by understanding a few behavior change fundamentals.

Scheduling 212

Scheduling Marketing 212