Revenue Hub

NOVEMBER 16, 2023

Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, soft-brand, membership/affiliation, or by third party luxury hotel rating services.

Training 91

Training Server Workshop Presentation 91

Service that Sells

JANUARY 30, 2024

The path to increased sales starts with you, and your waitstaff training program. The manager depends on Sam, so often assigns him the larger stations within the restaurant and asks him to help train new employees. The post Use Waitstaff Training to Boost Profits appeared first on Service that Sells!

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Training Server Presentation 84

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Set Your Service Standards with Cycle of Service Service Training With every guest who walks through the door, your staff should be striving to not only meet expectations but exceed them.

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Training Server Communication 87

Hospitality Net

JANUARY 31, 2024

Many companies still believe that customer service is what happens when something goes wrong. However, that is only one part of customer service. The bigger picture is that customer service happens throughout a customer’s entire experience while doing business with you.

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Customer Service Budgeting Training Marketing 74

Hospitality Net

JANUARY 17, 2024

Most hotels in Barrie are what we would call “limited service”, however, some do offer more than others when it comes to amenities. I asked each GM what type of true service training each employee receives. Their answers were hit-and-miss. The industry grapples with such high turnover.

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Training 97

Modern Restaurant Management

MARCH 27, 2024

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.

Customer Service 189

Customer Service Server Presentation Marketing 189

Service that Sells

JULY 4, 2023

Make role-playing part of your pre-shift team meetings and train servers to assume the sale! Take advantage of role playing to train your team to use more compelling words when talking with guests. Restaurant Service and Sales Training The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!,

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Server Training Pricing 88

Modern Restaurant Management

JULY 18, 2023

The first thing on that list shouldn’t be the food – it’s the service. Great service will make someone a regular customer who comes in once or twice each month. I always go to the ones with the best service. Here’s my take on making good service great.

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Server Training Reservations 167

Service that Sells

NOVEMBER 6, 2023

The first obstacle may be convincing your team members that they are in the sales business and that soft selling is one of the ways they can deliver exceptional service. Prepare for your training session by comparing two typical guest checks in your restaurant. The post Server Training: Are They Working Harder (or Smarter)?

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Server Training 69

Modern Restaurant Management

MARCH 24, 2023

Training your staff in best practices for serving gluten-free dishes is one of the best proactive measures you can take to avoid such conflicts, as well as to demonstrate your commitment to ensuring the safety of gluten-free diners. Another key factor in earning consumer trust is using the correct terminology on your menus and during service.

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Training Front of House Communication Presentation 179

Modern Restaurant Management

NOVEMBER 4, 2022

But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. There are ways restaurants short on staff can still provide excellent service. If a Problem Arises.

Customer Service 189

Customer Service Training Scheduling 189

Service that Sells

JULY 17, 2023

Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. ” Cycle of Service Restaurant Service Training With every guest who walks through the door, your staff should be striving to not only meet expectations, but exceed them.

Server 87

Server Training Presentation 87

Modern Restaurant Management

JUNE 2, 2020

The consistent execution of every safe service process and procedure will be imperative to survive and thrive in the years to come. The same goes for the standard of service. So, with so many restaurants offering great food and service, what was the differentiator? Why Is a Different Training Approach Required?

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Training Download Sanitation Events 218

Service that Sells

OCTOBER 31, 2022

But if you wait until the busy season to train your waitstaff on wine and champagne sales, you might just miss out. Jump-start your sales today with these waitstaff training ideas: Train your staff to plant the seed for wine and champagne sales when taking reservations during the holiday season. Click here to learn more.

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Server Training Reservations 90

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

Training 52

Training Customer Service Guest Satisfaction Communication 52

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service? Verbal Language.

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Communication Training Customer Service Server 178

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

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Training Customer Service Communication Housekeeping 59

Hospitality Net

NOVEMBER 14, 2023

Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, soft-brand, membership/affiliation, or by third party luxury hotel rating services.

Training 97

Training 97

Hotel Owner

SEPTEMBER 4, 2023

INNSiDE Manchester, part of the Meliá Hotels International group, is the first hotel globally to undergo the inclusive guest safety excellence training course by Maiden Voyage, specialists in inclusive travel and safety.

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Training Concierge Housekeeping Reservations 105

Synergy Suite

JANUARY 18, 2023

While customers rarely, if ever, interact with the cooks in your quick-service or fast casual restaurant locations, you know that what they’re really there for is the food! Prep cooks generally do not need as much experience or restaurant training as line cooks, as they are responsible for more basic tasks.

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Training Sanitation Communication Blog 52

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.

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Training Information Scheduling Customer Service 148

Hospitality Net

NOVEMBER 3, 2023

Especially if its activity revolves around direct service to customers. Effective training strategies can make all the difference in the success of an organization. Good training allows an employee to develop their skills quickly and efficiently, providing them with the knowledge needed to perform their job to the highest standard.

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Training 70

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

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Training POS Systems Communication Document 148

Synergy Suite

JANUARY 20, 2023

As a result, it’s in your best interest to ensure that you have the proper training program for your store and general managers. Note that if you have an assistant general manager role in your restaurants, many of the restaurant training topics here will apply to their training as well.

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Training Scheduling Customer Service Budgeting 52

Synergy Suite

JANUARY 17, 2023

In any quick-service or fast casual restaurant chain, the front-line crew member is the engine that makes the restaurant run on a day-to-day basis. These team members are typically the first point of contact for customers and are responsible for providing excellent customer service and ensuring that the restaurant operates smoothly.

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Training Customer Service Communication Sanitation 52

Synergy Suite

JANUARY 19, 2023

The proper training of shift leaders and managers is essential for ensuring the smooth and efficient operation of each of your locations. However, there may be times when you will need to hire from elsewhere for these positions, which will definitely make training a little more complicated, and will take a bit more time.

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Training Scheduling Customer Service Communication 52

Hotel Owner

JUNE 26, 2023

Depending on their job role, there are a mix of mandatory and recommended training options. Additional learning includes podcasts and personal development e-learning courses – giving employees training resources that are easily accessible via mobile phone apps and online. Why was The Academy created? What’s the mission behind it?

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Training Accounting Presentation 111

Travel Pulse Destinations

APRIL 25, 2023

Currently, travel agents can register to become Bright Advisors at GoBrightline.com, which gives them access to discounted rates on Brightline’s service in South Florida.

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Training 98

Hotel Business

OCTOBER 19, 2023

The Elser Hotel & Residences, a new luxury residential tower in Downtown Miami with a full-service hotel program managed by Highgate , has added in-house wellness services by Pinecrest Wellness – Downtown. For more on the guest services offered by The Elser, see the October issue of Hotel Business.

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Training Guest Services Program Management Scheduling 75

Service that Sells

OCTOBER 10, 2023

When you train your staff to be vigilant about preventing sales to minors, you’re protecting your restaurant, your employees, and your community. Train your employees on where to look for dates of birth on licenses and other forms of ID, and make sure they know to check the “UNDER 21 UNTIL:” label on some licenses.

Server 52

Server Training Presentation 52

Hospitality Net

FEBRUARY 21, 2024

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

Guest Services 98

Guest Services Training 98

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. Here we’ll explore the difference between customer service and customer support, why they’re important, and what you need to know about them for a career in hospitality.

Customer Service 88

Customer Service Training Information Communication 88

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business. It improves customer satisfaction.

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Training Document Communication Customer Service 52

Hotel Owner

JULY 17, 2023

With a focus on employee retention within the wider Crieff family, his role will see an overhaul of the group’s onboarding process, while building on the internal training schemes and employee development programmes currently on offer. The service industry sets itself apart from any other sector when it comes to progression.

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Training 95

Hospitality Net

MARCH 20, 2024

This collaboration will form Attitude Academy VET by EHL, a new vocational education and training (VET) opportunity in Mauritius due to launch on 18 March 2024. Three courses will be available to students: Culinary, F&B Service or Hotel Rooms Division.

Training 59

Training 59

Hospitality Net

JULY 10, 2023

Some topics have a broad-based theme, such as hospitality & guest service excellence, while others are very specific such as training tips, transient reservations sales, and hotel group and event sales. The rotating menu of topics includes content for all disciplines within the industry, including rooms operations, sales, and even F&B.

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Training Reservations Guest Services Presentation 78

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

Guest Services 93

Guest Services Definition Communication Workshop 93