Modern Restaurant Management

MARCH 27, 2024

The restaurant industry has very low retention rates , estimated at only 55 percent. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition. Why prioritize the customer experience?

Customer Service 186

Customer Service Server Presentation Marketing 186

InnQuest

JANUARY 5, 2023

Some examples include a personalized customer portal, the use of digital keys, voice technology, integrated and contactless payment processing solutions, etc. InnQuest’s cloud-based property management software is known to streamline hotel operations, boost efficiency and enhance guest experience in 2023.

Travel and Tourism 223

Travel and Tourism Property Management Blog Book 223

7 Shifts

FEBRUARY 7, 2024

Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.

POS Systems 125

POS Systems Scheduling Front of House Accounting 125

Modern Restaurant Management

FEBRUARY 15, 2022

Nowhere is this more clear than in restaurants; many wonder if parts of the workforce left the industry for good and how they will fill that gap. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams.

Server 224

Server Marketing Front of House Back of House 224

Modern Restaurant Management

NOVEMBER 27, 2023

There are many factors that drive the bottom line for restaurants and properly managing maintenance is chief among them. Maintenance impacts multiple critical aspects of restaurant management and operations. Restaurant maintenance ensures technical difficulties don’t compromise food production and quality.

Maintenance 120

Maintenance Document Scheduling Training 120

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. million jobs below pre-pandemic levels in May, or down about 12 percent, according to the National Restaurant Association ’s summary of data from the U.S.

Scheduling 221

Scheduling Front of House Back of House Communication 221

Modern Restaurant Management

FEBRUARY 16, 2022

You can't scroll news sites without seeing more articles about inflation, but was does it mean for restaurants? Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation.

Pricing 203

Pricing Accounting Article Magazine 203

Horizon Hospitality

DECEMBER 5, 2022

Here are three hotel career paths that are growing and evolving the fastest in the changing landscape of the hotel industry: More Opportunities in Hotel IT Management. Trends like loyalty programs, in-room smart technology, and artificial intelligence all need skilled teams of database administrators and computer systems managers to function.

Travel and Tourism 130

Travel and Tourism Concierge Marketing Information 130

Modern Restaurant Management

MAY 2, 2022

Soaring prices, continued supply chain disruptions, and ongoing staffing shortages are creating a perfect storm for restaurants. Food and labor costs are elevated and expected to remain high in 2022 , negatively impacting restaurants’ profit margins. With prices skyrocketing, restaurants should focus on eliminating food waste.

Training 216

Training Pricing Document Information 216

Modern Restaurant Management

MAY 28, 2021

When you’re in the restaurant business, it’s not enough to let your customers share pictures for you. While we do live in a mobile world where smartphone pictures have become the norm, professional photography is still needed for restaurants. It can help you to further establish your restaurant and build a better brand.

Marketing 216

Marketing Presentation Events 216

Are Morch

JANUARY 23, 2023

What are the most important restaurant management skills? Many career journeys in the restaurant business have a stop at the position of manager. It takes a special kind of soul to become a restaurateur.

Article 64

Article 64

Modern Restaurant Management

SEPTEMBER 8, 2023

Ensuring food safety is essential for restaurant brands and others within the food industry. Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks. AI offers valuable support, such as enhancing communication and facilitating food safety practices.

Communication 204

Communication Training Accounting Information 204

Modern Restaurant Management

NOVEMBER 3, 2020

Beyond the proven existential economic threat of COVID-19, restaurant owners and operators are facing uphill-battle challenges to their defining characteristic, accessibility. Modernizing menus by digitizing them is a great place to start. Here are three ways that digitizing menus can help improve accessibility. Think about it.

Front of House 216

Front of House Back of House Download Sanitation 216

Modern Restaurant Management

JUNE 10, 2021

Yet as the industry hypothesizes about the long-term impact of digital with the return to in-person dining, billions of dollars continue to change hands in a way that will determine the fate of restaurant brand equity for years to come — and it’s happening outside of the four walls of the restaurant. Real Estate.

Book 193

Book Marketing Pricing Information 193

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. Table of Contents: The main duties and responsibilities of a restaurant manager What is a restaurant manager’s daily routine?

Scheduling 78

Scheduling Front of House Training Customer Service 78

Modern Restaurant Management

MAY 19, 2021

Systems were changed to accept contactless payments, online payments, QR codes and digital wallets. According to the National Restaurant Association (NRA), about two-thirds of restaurant meals are now consumed off-premises. If your restaurant goes offline, delivery partners will not send drivers to you.

Budgeting 183

Budgeting Procurement 183

Modern Restaurant Management

AUGUST 11, 2023

. “I seize every opportunity to intertwine my design expertise with the restaurant industry,” she said. ” One recent effort is Funke, the newly opened Beverly Hills restaurant from Chef Evan Funke. Zajack recently spoke with Modern Restaurant Management (MRM) magazine about her projects, design vision and journey.

Magazine 167

Magazine Marketing 167

Hospitality Magazine

FEBRUARY 6, 2023

Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. Upgrade your use of QR code ordering and digital menus — it’s easy tech for most visitors and always leads to an increased average customer spend. Upgrade your menu.

Bookkeeping 162

Bookkeeping Pricing Book Budgeting 162

Modern Restaurant Management

JANUARY 17, 2022

American restaurant operators have arguably never faced such uncertain times as now. The National Restaurant Association observed steady job growth after the huge losses of 2020, but things noticeably slowed in August, and many markets have still not recovered from the closures of more than 100,000 restaurants during the pandemic.

Budgeting 185

Budgeting Scheduling Communication Marketing 185

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important.

Pricing 212

Pricing Catering Training Marketing 212

Modern Restaurant Management

SEPTEMBER 12, 2022

With today’s labor shortage and record-high resignations, restaurants cannot afford to lose workers, and technology should not be a bottleneck for workers to perform their job. Below are five ways that restaurant technology can impact business, and how to make it work for you, not against you: 1.

Catering 209

Catering POS Systems Accounting Training 209

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology. Today’s Special: Augmented Reality.

Server 178

Server Budgeting Customer Service Catering 178

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. From big, important ideas to use-today tactics, here are the best takeaways we heard on Season One of the Restaurant Growth Podcast. Restaurant owners do so much.

Training 180

Training Server Book Scheduling 180

7 Shifts

SEPTEMBER 20, 2022

Whether you need to brush up on your restaurant slang or you need to swap a shift, we've got you covered. Resources for working in restaurants. Tune into the restaurant growth podcast. Working in Restaurants. Access resources to help you with several areas of working in a restaurant. Restaurant skills.

Server 78

Server Download Blog Scheduling 78

Modern Restaurant Management

FEBRUARY 8, 2023

There have been a lot of discussions and opinions swirling around after Rene Redzepi announced the closure of Noma , arguably one of the top restaurants in the world. While Noma’s run as a Michelin restaurant is now at an end, there are many reasons why it doesn’t spell the end of fine dining cuisine as we know it.

Server 193

Server Training Marketing Scheduling 193

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions.

Scheduling 219

Scheduling Training Server Pricing 219

Les Roches

DECEMBER 27, 2023

It needs people dedicated to delivering exce­ptional guest experience­s and developing the meticulous skills that can lead to senior roles. While navigating its complexities may se­em challenging, this guide provide­s insights and actionable tips to help you exce­l in management in the hospitality industry.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

JANUARY 20, 2024

Food and beverage consulting delivers invaluable­ knowledge in areas such as ope­ning new restaurants, improving existing e­stablishments, devising effe­ctive marketing strategie­s, and creating efficient business ope­rational plans. Restaurant concept development consulting At the heart of any dining establishment is its concept.

Regulatory Compliance 52

Regulatory Compliance Pricing Marketing Menu Planning 52

Modern Restaurant Management

JUNE 2, 2020

I’ve had the opportunity to support restaurant operators that have stayed open throughout the COVID shutdown. So, with so many restaurants offering great food and service, what was the differentiator? Learning new skills and developing new behaviors is HARD! As a diner we are spoiled for choice. In a word- hospitality.

Training 214

Training Download Sanitation Events 214

Les Roches

OCTOBER 10, 2023

With rapid developments in digital marketing and more innovation on the way, there are so many interesting areas where you can put a marketing degree to exciting use, not least in the multi-faceted hospitality industry. Iit will also help you acquire many transferable skills that will be indispensable in a wide variety of careers.

Marketing 52

Marketing Blog Communication Events 52

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Cheers to 2023: Overall, restaurant and bar guests drank approximately +11 percent more alcohol in Q4 2023 compared to the average for Q1 through Q3 2023.

Catering 98

Catering Pricing Multi-Unit Operations Marketing 98

Modern Restaurant Management

SEPTEMBER 15, 2020

A prerequisite for working in the restaurant industry is often to be “quick on your feet.” ” The COVID-19 pandemic—more than any contentious customer or kitchen catastrophe—is putting that skill to test. Here are three ways to leverage technology for restaurant re-openings: 1. No-Touch Menus.

Scheduling 239

Scheduling Download Information Communication 239

InnQuest

MARCH 1, 2023

When a hotel communicates with its guests, whether face-to-face, over the phone, or via digital platforms such as text messaging, emails, or social media messaging tools – it is referred to as guest communication. Employees on digital networks are limited to textual and vocal prompts.

Communication 219

Communication Reservations Book Information 219

Hotel Owner

MARCH 20, 2024

The aparthotel features studio, one-bedroom, and two-bedroom apartments equipped with custom technology and supported by a digital front desk and app for self-service check-in and check-out. The restaurant, which opened on March 18, boasts a modern design with floor-to-ceiling windows and a marble-topped bar.

Guest Satisfaction 52

Guest Satisfaction Catering Marketing 52

Restaurant Engine

JANUARY 25, 2023

Starting a restaurant and need to create a website? They are skilled at the execution and creating the right coding to make your website work great. A reliable website is a must for your restaurant, and it’s best to steer clear of DIY website builders and instead look for a professional website developer.

Marketing 112

Marketing Definition Article 112

Les Roches

DECEMBER 27, 2023

We also look at guest experience and the skills required to excel in guest services jobs. Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. Read on to learn more about the ways digitization of customer experience is transforming businesses and customer relationships. What is the definition of digitization of customer experience?

Customer Service 52

Customer Service Training Hospitality Management Information 52