Hotel Owner

JULY 7, 2023

Independent luxury hotel group Exclusive Collection has announced the launch of holistic Beauty Reloaded treatments for cancer guests. To ensure every individual receives the required specialist care, Wellness for Cancer has provided training to the hotels’ spa therapists and staff to help recognise specific wellness needs.

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Training 105

Hotel Owner

FEBRUARY 6, 2024

Four Seasons has revealed its global development pipeline which aims to further elevate the luxury group’s portfolio of hotels and resorts. Throughout the course of 2024, Four Seasons plans to expand its core business of hotels and resorts, and grow its residential portfolio.

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Marketing 52

Hospitality Net

JUNE 27, 2023

Royal Garden is a luxury hotel located in London in the iconic Kensington High Street. The hotel has 400 bedrooms with unparalleled views of the London skyline. The hotel staff of 300 employees works hard every day to make them feel at home taking care of each detail.

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Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Understanding the difference, and being able to convey this to frontline staff, are essential for taking both to the next level at your hotel, company or resort. So What IS The Difference?

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Guest Services Definition Communication Workshop 92

Hotelogix

JANUARY 31, 2024

Guest experience in the hospitality industry is a comprehensive term that encompasses every aspect of a guest's interaction with your hotel. This experience is shaped by every touchpoint, including the digital experience of booking, the physical environment of the hotel, the quality of service, and the emotional connections formed.

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Guest Services Customer Service Demo Book 130

Hotel Owner

AUGUST 7, 2023

However, whilst this is good news, major hotels, restaurants and luxury brands continue to be challenged by staff shortages, which threatens to impact the customer experience. According to the DEHOGA industry association, more than 65,000 employees are currently missing in hotels and restaurants in Germany.

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Hotel Owner

MARCH 25, 2024

Integrate features like chromotherapy lighting, saltwater pools, or experiential showers for added luxury and wellness benefits. What’s more, a diverse spa treatment menu is essential for attracting guests that are seeking hotel stays exclusively for their spa facilities.

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Budgeting Training Scheduling Catering 98

Hotel Business

OCTOBER 19, 2023

The Elser Hotel & Residences, a new luxury residential tower in Downtown Miami with a full-service hotel program managed by Highgate , has added in-house wellness services by Pinecrest Wellness – Downtown. For more on the guest services offered by The Elser, see the October issue of Hotel Business.

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Training Guest Services Program Management Scheduling 75

Les Roches

OCTOBER 17, 2022

Kanika Dabra graduated from our MBA program in 2021 and today she is working with London-based Music Brand Communication (MBC), which curates artisanal playlists for luxury brands. Here she offers her thoughts on why music curation can be a vital element to luxury hospitality experiences. ” Take the Aman group as an example.

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Marketing Definition Business Development Communication 97

SiteMinder

SEPTEMBER 4, 2023

Chatrium Hotels & Residences is a Thai hotel group born from a passion to distinctively mark the next chapter in the Asian hospitality experience. Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services.

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Demo Guest Services Training Book 98

Mary Gostelow

JUNE 3, 2023

It was the Petrossians who urged the Ritz to offer caviar in the hotel restaurant, overseen by the legendary chef Auguste Escoffier. Though sceptical at first, the Ritz’s gambit paid off and soon caviar was a hit among an elite international clientele, helping caviar’s ascent as the ultimate symbol of luxury.

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eZee Absolute

JANUARY 10, 2024

Nestled in Hathiyar, Bodhgaya, this tranquil haven is a VIP ticket to luxury and class” ZeeBusiness Let’s explore what makes the resort the ultimate choice for travellers: 1. Culinary Delights Adding a touch of luxury, Sambodhi Retreat offers floating breakfasts and candle-light dinners. Sounds cool, right?

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Concierge Guest Satisfaction Reservations Book 59

Les Roches

APRIL 1, 2024

Even with a hospitality degree and a decade’s professional experience, Yana Delimpaltidi knew there would be benefits in going ‘back to school’ with our Executive Master’s in International Hotel Management. I also wanted to see tasks included that help develop skills that will really be useful in the work process itself.”

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Revenue Hub

SEPTEMBER 22, 2023

The hotel lobby is more than an entry point for guests: it is also the beating heart of the hotel experience. NB: This is an article from SuitePad When a guest arrives at your hotel, the first point of contact and the initial touchpoint that sets the tone for their entire stay is the lobby area.

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Article Book Information Events 92

Boutique Hotel News

NOVEMBER 8, 2022

One day, I hosted a tour of the hotel and was offered a position in Bangkok to open a luxury property for a private owner. For me this was the biggest surprise, transitioning from a city-centre four-star hotel to a five-star luxury one half way around the world. .

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Scheduling Training Server Marketing 130

Les Roches

JANUARY 23, 2024

Private island resorts are often exclusive and luxurious, giving guests a variety of high-end amenities and activities. They operate in the luxury tourism and hospitality sector, so they provide guests with services and facilities beyond what most regular hotels deliver. What are private island resorts?

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Resort Management Customer Service Communication Housekeeping 52

Hotel Business

MAY 16, 2023

Hotel Business caught up with Amanda Williams, senior product specialist, Solonis , to talk PMS systems and revenue. In a post-COVID hospitality landscape, we need our technology to help optimize guest interaction, support front-desk and back-office staff and drive data-backed business decisions. First, let’s look at reporting.

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SiteMinder

OCTOBER 23, 2023

But what does the report specifically tell us about those planning to stay with a hotel group or chain on their next trip? Do they care? Rather, they are relentlessly prioritising ‘the adventure’, and categorise travel less as a luxury and more as a fundamental aspect of being human. Are they impacted by macroeconomic issues?

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Book Communication Pricing Marketing 105

Les Roches

JANUARY 24, 2024

Let’s take a look at some luxurious eco resorts around the globe where work can feel like vacation, examine their benefits and learn how to get jobs with them. It’s more than a trendy buzzword and embodies the philosophy of environmental consciousness and care. What is an eco resort? Below are some of the most renowned in the world.

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Travel and Tourism Communication Events Customer Service 52

Revenue Hub

MARCH 29, 2023

If a customer asked what your hotel’s story was, would your response include things such as a number of accolades, the year the hotel was built, or a number of high-profile guests? Instead of placing your hotel at the center of the story, we’ll start with the customer. Why do they really visit your hotel?

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Hotel Business

JULY 6, 2023

Hotel Business spoke with Manny Dominguez , principal at design firm Cooper Carry , to discuss what it takes to design hotels on or near college campuses. How do you approach hotel projects that are near or on college campuses? Is it different than other hotel projects? When you arrive what do you see?

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Marketing 96

SiteMinder

NOVEMBER 22, 2023

What is a hotel robot? A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence. Parts of the travel industry are embracing them with open arms.

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InnQuest

NOVEMBER 21, 2022

These options are no longer just “nice-to-have” – consumers have adjusted to contactless experiences due to the pandemic and now expect hotels to provide these options, so take care to ensure that your Property Management System can fulfil their evolving needs. Analyse Costs and Optimise Resources.

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Housekeeping Book Property Management Pricing 130

SiteMinder

FEBRUARY 25, 2024

What are hotel brands? Hotel brands are unique identities created by hotel chains or individual hotels to stand out in the market. They represent a mix of services, designs, and experiences tailored to different types of guests, such as luxury seekers or budget travellers.

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Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

DECEMBER 23, 2022

With more than 700,000 hotels and resorts worldwide , the hotel industry is a growth-focused industry that’s interesting and vibrant and offers endless career opportunities as well as immense job satisfaction. What is a luxury hotel brand? How do hotel brands work? What are chain hotels?

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Training Concierge Hospitality Management Book 52

Revenue Hub

NOVEMBER 9, 2022

Using targeted upsells drives personalization in hotels, which strengthens relationships with guests. Guests want to be heard, taken care of, and catered to. Upsells drive personalization in hotels when they are presented to guests at every stage in their journeys. 137 Pillars Hotels and Resorts did just that.

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Book Guest Satisfaction Presentation Article 72

SiteMinder

NOVEMBER 16, 2022

Located in Malaysia at the heart of Sarawak’s capital, Kuching, Kuching Park Hotel is a convenience-lover’s dream. At Kuching Park Hotel, guests have the luxury of enjoying: Smart self-check-in and check-out system to avoid long queues and waiting time at the front desk. Table of contents.

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Definition Book Reservations Property Management 52

Les Roches

JUNE 7, 2023

This powerful technology has the potential to transform the hotel guest experience, smooth the digital customer journey, improve the efficiency of hotel operations, and enhance the working experience of staff. Generative AI, especially when combined with robotics, can also be used to improve the efficiency of hotel operations.

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Revenue Hub

MARCH 6, 2023

“Design is the silent ambassador of your brand.” – Paul Rand NB: This is an article from WebRezPro Does your hotel have a brand? Everything from your website design to the language used in your emails to room decor says it all about your hotel. What is hotel branding? In essence, your brand is your hotel. The best part?

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Article Book Budgeting Marketing 72

Les Roches

JANUARY 24, 2024

As the desire for distinctive accommodation increases, hotel designs have undergone significant transformation over the past few decades. From architecture to interior style that captures the essence of a destination, a hotel’s design can truly set it apart. We will look at a few of the most common types of hotel design below.

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Catering Travel and Tourism Workshop Concierge 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. But what exactly is good hotel customer service? But what exactly is good hotel customer service? Hotel guest satisfaction will determine how likely people are to come back and give repeat business.

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Customer Service Guest Satisfaction Guest Services Training 52

SiteMinder

OCTOBER 24, 2022

In a competitive environment like the hotel industry, there’s an art and a science to ensuring your business is found, noticed, and booked by travellers instead of your closest competitors. In this blog, we’ll explore the key role of advertising in bringing your hotel success, and how you can make your advertising strategy the best it can be.

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Budgeting Book Blog Pricing 72

Revenue Hub

FEBRUARY 7, 2023

Subscribe to our weekly newsletter and stay up to date I’ve compiled a list of what I believe is going to be some of the most powerful insights for hotel marketing in 2023. Online sales in the hotel segment will generate 80 percent of total revenue by 2026 This is one of the stats that excites me the most.

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Marketing Book Article Pricing 83

Les Roches

DECEMBER 28, 2023

Two popular options are in hotel management and culinary arts. When considering a career in the hospitality industry, it’s essential to compare the roles of hotel management and culinary arts, often framed as “Hotel management vs culinary arts.” What is the difference between hotel management and culinary arts?

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Housekeeping Training Hospitality Management Accounting 52

eZee Absolute

DECEMBER 7, 2023

Revenue management (RM) is supremely necessary for hotels. While many hotels are making the best out of it to boost their bottom line, some are still thinking of it as a mythical unicorn. I kid you not, most of the hotels refrain from opting for any sort of revenue management services. Who is to blame for it?

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Budgeting Pricing Blog Information 98

Les Roches

JANUARY 19, 2024

Are you interested in being part of the hospitality industry or even dreaming of operating your own hotel? This compre­hensive guide is de­signed to equip aspiring entre­preneurs with the necessary knowledge and tools to develop effective business plans for hotels. What is a hotel business plan?

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Revenue Hub

JULY 11, 2023

Embarking on a new hotel venture is a complex yet thrilling endeavor. NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin.

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Pricing Book Article Events 64