InnQuest

MARCH 3, 2023

One such tool that has been making massive waves in the industry is cloud property management software (PMS). With this information, hotels can provide a more personalized guest experience. This can include anything from housekeeping services to restaurant reservations. Learn more about us here.

Communication 218

Communication Reservations Housekeeping Property Management 218

Hotelogix

JANUARY 30, 2024

The report also covers cancellations, no-shows, and temporary reservations for the day. Hotel Guest Report This report encompasses a detailed guest history, storing every reservation, including guest names, contact information, nationality, previous stay records, and specific preferences like room choices or food and beverage selections.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Hotelogix

APRIL 22, 2024

Importance of Analysing Hotel Data Hotel data encompasses various information, from guest bookings and preferences to revenue figures and occupancy rates. This wealth of data is pivotal for making informed decisions that boost your hotel's performance. What is Hotel Data?

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Boutique Hotel News

DECEMBER 12, 2022

Worldwide: Hotel management system RoomRaccoon has integrated with Cendyn’s Pegasus Central Reservation System (CRS) to enable hotels distribute rates, availability and inventory on global distribution systems. Steven Reffin, head of partnerships at RoomRaccoon, added: “We are excited to welcome Cendyn’s Pegasus CRS to our marketplace.

Reservations 130

Reservations Information Events Property Management 130

InnQuest

AUGUST 2, 2023

In today’s interconnected world, where technology advances at an unprecedented pace, cybersecurity for hospitality management is a growing concern. Hotel chains and properties dealing with sensitive customer information, financial transactions and confidential business data, have become prime targets for cyber threats.

Hospitality Management 222

Hospitality Management Vendor Management Information Training 222

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

InnQuest

JANUARY 23, 2023

However, you can still implement strategies to increase direct bookings and create a better bottom line for your property. Direct bookings are reservations made directly with the hotel rather than through a third-party online travel agency (OTA). In this blog, we have compiled five tips to boost direct bookings.

Book 218

Book Reservations Concierge Blog 218

Revenue Hub

APRIL 11, 2024

Here is how to eliminate data silos at your property for greater operational efficiency, visibility, and success! Use a Strong PMS A property management system (PMS) is key to breaking down data barriers. Your PMS should be cloud-based, which enables authorized staff to access data from multiple locations and devices.

Housekeeping 89

Housekeeping Article Information Reservations 89

InnQuest

APRIL 4, 2023

A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime. Lower Maintenance and Support Costs According to a report by Hospitality Technology, cloud-based Property Management Systems can reduce maintenance and support costs by up to 30%.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotel Business

MARCH 25, 2024

. “Choice operates at the intersection of hospitality, franchising and technology, and Kunduri has been instrumental in driving the technological innovation that fuels our commitment to delivering value to our hotel owners and guests,” said Brian Kirkland, chief information officer, Choice Hotels.

Information 64

Information Reservations Property Management 64

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS?

Reservations 88

Reservations Book Guest Satisfaction Pricing 88

InnQuest

SEPTEMBER 28, 2022

Key Pillars of a Guest-centric Cloud Property Management System. When it comes to producing a top-notch guest experience, your hotel management system is your best asset. accounting) so that all the information is seamlessly integrated and easily accessible at all times. To Wrap It Up.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Revenue Hub

MARCH 11, 2024

Because it informs financial forecasting, which in turn helps plan strategic business goals. Understanding CLV can also provide insight into where in the customer lifecycle guests fall off, where and when they spend the most , and what marketing or loyalty tactics can be optimized based on that information.

Reservations 85

Reservations Book Article Information 85

Revenue Hub

APRIL 5, 2023

And if your website booking system is integrated with your property management system (PMS), you don’t have to enter any data twice. Special Requests and Amenities You can use your online booking engine to allow guests to request additional amenities when they reserve. If a guest requests extra pillows, put that in.

Reservations 96

Reservations Book Information Property Management 96

InnQuest

SEPTEMBER 26, 2023

Use Technology Wisely In today’s digital age, technology plays a vital role in hotel management. Utilize hotel management software to streamline booking processes, track guest information and manage reservations efficiently. Book a demonstration of our award-winning hotel management software here.

Scheduling 219

Scheduling Blog Book Reservations 219

InnQuest

APRIL 6, 2023

As more and more guests expect instant gratification and easy access to information, the pressure on hotels to provide a seamless and efficient check-in and check-out experience is higher than ever. Cloud PMS automates many manual tasks traditionally involved in these processes, such as entering guest information and processing payments.

Guest Satisfaction 140

Guest Satisfaction Information Server Blog 140

Hotel Owner

DECEMBER 9, 2022

Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced the company is positioned as a “Major Player” in the IDC MarketScape: Worldwide Hospitality Property Management Systems 2022 Vendor Assessment (doc #US48098122, November 2022).

Property Management 98

Property Management Communication Information Reservations 98

SiteMinder

NOVEMBER 20, 2023

Through the partnership, Cendyn customers can now gain full access to SiteMinder’s revenue platform to complement the capabilities they receive through Cendyn’s central reservation system (CRS), which for the sixth consecutive year was voted the ‘Best Central Reservations System’ at the 2023 Hotel Tech Awards.

Reservations 104

Reservations Information Property Management Marketing 104

InnQuest

AUGUST 22, 2023

In simple words, credit card fraud is the unauthorized use of credit card information to make illegal purchases or transactions. Reservation fraud: It occurs when individuals book rooms with no intention of paying or staying. Tokenization replaces payment information with a unique token that has no inherent value.

Information 130

Information Server Blog Reservations 130

Revenue Hub

DECEMBER 8, 2022

From booking through to check-out, hotel emails are an extension of your front desk, providing information your guests need and opportunities to enhance their stay, and making them feel valued. Booking confirmation emails serve as an acknowledgment of the guest’s reservation and reassurance that it was successful. Pre-arrival Email.

Reservations 83

Reservations Book Information Article 83

Revenue Hub

JUNE 7, 2023

Furthermore, a booking engine can enable upselling and cross-selling opportunities by showcasing additional services, such as spa treatments or restaurant reservations, during the booking process. This ensures that guests have access to real-time data and can make informed decisions.

Book 83

Book Guest Satisfaction Pricing Reservations 83

Revenue Hub

JUNE 1, 2023

A Hotel Channel Manager is an essential tool that not only helps manage multiple channels but also provides valuable data for informed distribution decisions. Most cloud-based channel managers, including STAAH , are integrated with a hotel’s property management system (PMS), making the booking process even more seamless.

Book 81

Book Reservations Article Pricing 81

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes property management systems (PMS), online booking platforms , customer relationship management (CRM) tools and energy management systems to streamline operations and enhance guest experiences.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

NOVEMBER 23, 2022

An automated property management system helps staff handle enquiries efficiently and confidently. Proven reservation sales techniques will ensure you snag that booking. This allows you to build rapport by using their name and look the customer up in your property management system, so you can welcome back repeat guests.

Book 78

Book Reservations Property Management Article 78

Revenue Hub

FEBRUARY 15, 2024

Integrate Your OTAs With Your PMS Your PMS (property management system) is the command center of your hotel and handles everything from reservations to accounting to housekeeping. Information in both these systems needs to match to prevent overbookings and other errors.

Book 93

Book Housekeeping Article Reservations 93

Hotel Owner

MAY 31, 2023

We’re interested in understanding more about the use of software for property management systems (PMS) in hotels and ultimately the satisfaction with existing (software) solutions such as the likes of Mews, Guestline, Oracle Opera, Infor, StayNTouch, and Sihot. Dear HotelOwner member – we would like to hear from you!

Reservations 105

Reservations Property Management Information Events 105

Hotelogix

JANUARY 16, 2024

  Automating operations: Hotel groups/chains setting up shops in Ayodhya would need a cloud-based Hotel PMS with multi-property management capabilities to manage group-wide operations from their central/corporate office. It will help them manage online distribution to reservations - everything with centralised control.

Travel and Tourism 147

Travel and Tourism Book Reservations Property Management 147

Revenue Hub

NOVEMBER 2, 2022

If your hotel is losing online reservations to OTAs, it’s time to adjust your strategy, beginning with your booking engine. Most customers research a property directly before making a reservation, which means you likely have them on your site and ready to book, so why aren’t they? DELIVER RELEVANT MESSAGES PRE- AND POST-BOOKING.

Book 81

Book Reservations Communication Information 81

Revenue Hub

MARCH 13, 2024

The legacy revenue management vendors can’t really do that, so we looked at more modern options. We wanted a system we could navigate easily and that plugged into Apaleo – our cloud-based Property Management System (PMS). We often take reservations several months out and I would never be able to price that far out before.

Pricing 97

Pricing Article Catering Reservations 97

STAAH

MAY 30, 2023

A Hotel Channel Manager is an essential tool that not only helps manage multiple channels but also provides valuable data for informed distribution decisions. Most cloud-based channel managers, including STAAH , are integrated with a hotel’s property management system (PMS), making the booking process even more seamless.

Book 83

Book Reservations Article Download 83

Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? The genesis of this double-whammy was overbooking of course and a hotel channel manager was the right technology he needed at the time. A PMS will always have your guest information handy whenever you may need it.

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Blog Communication Definition Book 130

Revenue Hub

NOVEMBER 14, 2023

Your property management system (PMS) isn’t there so that you can spend an afternoon playing with all the cool features , as fun as that may be. Analytics To steer an effective business strategy, you need to know how your property is performing and how it compares to others within the market.

POS Systems 62

POS Systems Reservations Book Pricing 62

STAAH

JANUARY 22, 2024

Seamless connection with STAAH Integration with STAAH unlocked a seamless connection from booking on the OTA to updating the linked property management system (PMS), saving hours for the team to manually enter bookings into the PMS or spend extra on getting a software to connect to the PMS.

Book 87

Book Reservations Property Management Pricing 87

SiteMinder

OCTOBER 5, 2023

Comprehensive tools : From managing reservations to enhancing the guest experience, Expedia Partner Central provides a range of tools tailored to the needs of hoteliers. This will involve providing detailed information about your hotel, so come prepared with a full profile.

Competitive Analysis 59

Competitive Analysis Book Property Management Information 59

Eat Restaurant Management

JANUARY 11, 2023

The property management system (PMS), which lies at the center of your operations, drives productivity and efficiency across hotel departments but is rarely a lone digital warrior.

Reservations 52

Reservations Property Management Information Book 52

Eat Restaurant Management

JANUARY 11, 2023

The property management system (PMS), that lies at the center of your operations, drives productivity and efficiency across hotel departments but is rarely a lone digital warrior.

Reservations 52

Reservations Property Management Information Book 52