Modern Restaurant Management

APRIL 2, 2021

Pho MPH will soon be opening a second location in Austin, thanks in part, to technology that enabled the restaurant to accomplish the pandemic pivot. Prior to restaurant lockdowns in March 2020, the establishment received the majority of its business through dine-in customers. ”

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Modern Restaurant Management

SEPTEMBER 24, 2021

Delivery is an essential part of restaurants nowadays, which is why there are more restaurants partnering with third-party delivery services, even if they already have their own in-house delivery. But the only thing harder than managing one delivery system is simultaneously managing two.

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Information Marketing 215

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. Year-over-year, the median tip percentage increased by 2.3 percent) and fine dining restaurants (19.9 percent, from 16.93

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Server Guest Satisfaction Magazine Marketing 197

Modern Restaurant Management

APRIL 13, 2022

As the impact of the pandemic continues, restaurants face constant and evolving operational challenges. At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Keeping a restaurant properly staffed has become a crucial business concern amid the pandemic.

POS Systems 216

POS Systems Back of House Customer Service Marketing 216

Synergy Suite

APRIL 18, 2024

The most profitable restaurants know the importance of controlling food costs. Food sales are important, but so too is food expense management, especially during times when the cost of food is increasing. Restaurant food cost refers to the direct costs of making the food your customers eat. BLT: $2.50

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Pricing Portion Control Accounting Training 52

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. So, what might affect your restaurant in 2022?

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POS Systems Definition Book Presentation 237

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

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Reservations Definition POS Systems Customer Service 219

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. In doing so, you too can experience the success that we have and see your relationships blossom into an increased profit margin.

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Catering Communication Marketing 110

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Stay Connected. But these short-term savings come with long-term costs.

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Training Pricing Guest Retention 189

Modern Restaurant Management

AUGUST 16, 2022

When I read that more than half of restaurant operators said it will be a year or more before business conditions return to normal, and they expect food, labor and occupancy costs to impact profit margins in 2022, it made me think. Yes, we found ways to pivot and stay profitable through the pandemic. Yes and no.

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Concierge Presentation 198

Modern Restaurant Management

JULY 7, 2022

Smart Ways to Integrate the Delivery App Experience into Your Food Service Model. When a food historian someday drafts a history of how the restaurant industry survived the pandemic, food delivery apps will arise as one of the heroes of that story. But why not? It’s an apparent win-win for all parties.

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Accounting Budgeting 190

Modern Restaurant Management

JUNE 30, 2023

” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience.

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Pricing Accounting Communication Training 180

Modern Restaurant Management

FEBRUARY 20, 2023

According to a new survey by the National Restaurant Association, restaurant operators don’t think the future looks very bright. Nearly all of the operators surveyed think rising food and labor costs pose significant challenges heading into 2023, and half expect to be less profitable in 2023.

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Information Marketing 167

Modern Restaurant Management

JANUARY 31, 2023

With the Super Bowl and March Madness coming up, restaurant owners should be preparing now in order to capitalize on the influx of online orders. Use data to identify high-traffic times during the Super Bowl and offer promotions or discountsduring those times to increase sales. This can help increase sales and attract new customers.

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POS Systems Events Back of House Marketing 185

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. If you say to somebody “would you like dessert with your order?”

Catering 198

Catering Pricing Server Marketing 198

Modern Restaurant Management

JULY 7, 2020

Food delivery aggregators: You’re well past your expiration date. While there are a slew of challenges facing both diners and restaurants as the COVID-19 pandemic continues, one notable element often omitted from conversation are the delivery drivers who actually make these services work, but we’ll get to that in a moment.

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Catering Article Information Marketing 207

Modern Restaurant Management

MARCH 28, 2022

It certainly feels like better days are ahead for the restaurant industry. How is technology shaping the future of restaurants and giving brands a competitive edge? The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction.

Budgeting 212

Budgeting Scheduling Catering Training 212

Modern Restaurant Management

JANUARY 9, 2023

Restaurant operators are “braced for potential challenges” this year, according to the latest National Restaurant Association Business Conditions survey Currently, 50 percent of operators across the U.S. expect to be less profitable in 2023. 50 percent of operators expect to make less profit in 2023.

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Pricing Maintenance Reservations Accounting 141

Modern Restaurant Management

NOVEMBER 8, 2023

Most restaurants, however, are still trying to manage their operation based on their outdated business plans, SOPs, and vague key performance indicators (KPIs). Panicked at first, some restaurant and F&B operations managed to adjust. But the expectations of guests and owners did not change. And that is just the United States.

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Training Marketing Pricing Budgeting 190

Modern Restaurant Management

MAY 30, 2023

Digital Dining: What Restaurants Need to Know Now In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. These raring-to-dine customers were twice as likely as other respondents to increase their future visits.

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Pricing Download Marketing 88

Modern Restaurant Management

MARCH 9, 2022

The restaurant industry loses an astounding $162 billion each year in food waste. All restaurants should proactively work to reduce food waste, which will also help you save money, increase profits, spotlight your commitment to sustainability, and help the environment. Train your staff. Stop overprepping.

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POS Systems Training 216

Modern Restaurant Management

JUNE 24, 2020

Restaurants are facing new and evolving challenges resulting from today’s complex circumstances. Some of those challenges, particularly for smaller, local restaurants, include implementing online ordering, creating a digital presence, and offering delivery for the first time. Update Online Ordering Technology.

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Marketing Events 231

Modern Restaurant Management

DECEMBER 7, 2022

To attract Generation Z into your restaurant, you’ll first need to understand them. population, Gen Z is becoming a larger customer-base for restaurants. population, Gen Z is becoming a larger customer-base for restaurants. Below are a few ideas to attract Gen Z customers to your restaurant.

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Marketing Accounting 204

Modern Restaurant Management

FEBRUARY 16, 2022

You can't scroll news sites without seeing more articles about inflation, but was does it mean for restaurants? Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation.

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Pricing Accounting Article Magazine 207

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology.

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Server Budgeting Customer Service Catering 180

Modern Restaurant Management

APRIL 19, 2021

The last year has been devastating for the restaurant industry. Online sales, curbside pickup, and delivery skyrocketed as restaurants scrambled to adapt. Many operators are trying to compensate for losses in 2021 and want to find ways to improve their profitability. Labor can similarly benefit from a tech upgrade.

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Scheduling Back of House Information 190

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry. Thinking Long Term When Evaluating Restaurant Technologies.

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POS Systems Server Information Marketing 225

Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. Two key factors are driving the problem for restaurateurs: the first is the fact that delivery has become more than just another sales channel. Three Ways to Handle the High Costs of Delivery.

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Regulatory Compliance Cost Reduction POS Systems Download 190

Modern Restaurant Management

MAY 30, 2023

Summer hiring is in full swing, and many restaurants are struggling to navigate one of their busiest seasons of the year while dealing with ongoing labor shortages and a volatile economy. Here are three strategies to set your business and team up for a successful, profitable season. Don’t skimp on onboarding and training.

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Scheduling Communication Bookkeeping Training 179

Modern Restaurant Management

MAY 2, 2022

Soaring prices, continued supply chain disruptions, and ongoing staffing shortages are creating a perfect storm for restaurants. Food and labor costs are elevated and expected to remain high in 2022 , negatively impacting restaurants’ profit margins. To maximize your existing resources: Reduce food waste.

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Training Pricing Document Information 219

Modern Restaurant Management

JUNE 24, 2021

As a restaurant owner, digital marketing can be a daunting task that takes up valuable time, energy, and resources. Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Think for a moment about your restaurant’s current online presence.

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Marketing Communication Maintenance Budgeting 204

Modern Restaurant Management

OCTOBER 26, 2021

There’s no denying consumer behavior has fundamentally shifted over the last couple of years, and it’s transformed the landscape of the restaurant industry along with it. Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Owning the End-to-End Experience.

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Download POS Systems Marketing Information 219

7 Shifts

JUNE 20, 2022

While that popularity has generated excitement about the prospect of these dining room-less restaurants, it's important to remember that ghost kitchens aren't an easy thing to pull off. How is it different from a virtual restaurant? As consumer demand rose for food delivery, ghost kitchens became an effective way to meet that demand.

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Front of House Presentation Kitchen Operations Server 174

7 Shifts

SEPTEMBER 15, 2021

In the restaurant industry, every bit counts. It may seem small to go for a few dollar increases on a check, but as your check average grows, as do your profits. There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. What is suggestive selling?

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Server Training Information Blog 147

Modern Restaurant Management

MAY 26, 2020

As states begin lifting stay-at-home orders, some regions have resumed in-person restaurant dining operations. In response to these changes, many restaurants will be serving in-person diners at a limited capacity, while maintaining an accelerated demand for food deliveries.

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Marketing Communication Catering Presentation 208

7 Shifts

MAY 1, 2020

It’s no surprise that restaurants have been hit hard during the COVID-19 health crisis. However, pivoting your business model to takeout and delivery is not always the best—or only—option your restaurant has to boost sales during this time. Available from our sister restaurant @unasaskatoon for pickup or delivery.

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Information Marketing Accounting 145

Modern Restaurant Management

FEBRUARY 5, 2024

Highlights of The Big Game and National Pizza Day Ordering Predictions: 32 percent of diners say they plan to order from a local chain or independent pizzeria instead of a big chain—revealing the opportunity for small and mid-sized pizza restaurants to double down on marketing efforts for The Big Game and National Pizza Day.

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Marketing Budgeting Cost Reduction Pricing 197