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Everything You Need To Know About Hotel Operations Management

InnQuest

Understanding Hotel Operations Management Hotel operations management involves overseeing and coordinating all activities within a hotel to ensure its efficient and profitable functioning. Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.

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Reducing Operating Costs in Hotels Using Cloud PMS

InnQuest

A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime. The cloud-based system eliminates the need for expensive on-premises hardware and software, which require regular maintenance and upgrades.

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A Concise Guide to Hotel Inventory Management

InnQuest

Effective hotel inventory management relies on technology solutions like Property Management System s (PMS), Channel Managers, and Revenue Management Systems (RMS) to automate tasks, analyze data and make informed decisions. Maintenance and scheduling are crucial.

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Managing a large hotel? You need cloud-based hotel management software.

Hotelogix

This exploration delves into the intricate operational requirements of large hotels, the pitfalls of wrong management practices - either manually or via outdated on-premises solutions, and how a cloud-based hotel management software or a hotel property management system (Hotel PMS) acts as a savior, ensuring a seamless performance across the board.

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Most Common Guest Complaints and How to Handle Them

Revenue Hub

Or perhaps there’s a maintenance issue in the room, such as a leaky faucet. If the maintenance staff can’t solve the issue, consider giving guests another room. Want to keep track of check-ins and check-outs, manage housekeeping tasks and offer mobile check-in to speed up the process?

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4 Big Reasons Hotel Guests Never Come Back

Revenue Hub

To prevent this, give staff the training and resources they need to deliver excellent customer service. . According to a 2017 survey by Axonify , 92 percent of US adults claim that well-planned training increases their workplace engagement. Use your PMS’ housekeeping report to ensure that each room is clean and sanitized.

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Diverse careers in hospitality and tourism: match your talents

Les Roches

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?