InnQuest

MARCH 2, 2023

You could also deploy a customer relationship management (CRM) system to track guest preferences and tailor your services accordingly. For example, you can provide customer service training that teaches your employees how to handle difficult situations and provide a high level of service to guests.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Hospitality Net

MARCH 28, 2024

Les Roches hosted the 5th edition of the Spark Innovation Hackathon in which 30 undergraduate (BBA in Global Hospitality Management) and postgraduate students from the Marbella campus participated.

Hospitality Management 59

Hospitality Management Training 59

EHL Insights

APRIL 6, 2022

On 17 th March 2022, EHL Hospitality Business School launched a new master’s degree in Hospitality Management: the MSc in Hospitality Management (MIHM).

Hospitality Management 52

Hospitality Management Training 52

Lodging Magazine

JANUARY 31, 2023

He described for LODGING how company culture and targeted training at Island Hospitality stress the […] The post Island Hospitality President and COO Gregg Forde on the Commitment to Promoting Women appeared first on LODGING Magazine.

Hospitality Management 116

Hospitality Management Training Magazine 116

AHLEI

NOVEMBER 30, 2022

Building and managing a thriving hospitality team is easier said than done, especially during these times of high employee turnover. Challenges include a lack of basic management skills, on-the-job training, development difficulties, and the need to support a broader range of operational tasks. Module 3: Front Desk.

Training 96

Training Training & Development Housekeeping Hospitality Management 96

Boutique Hotel News

NOVEMBER 30, 2022

It is an independent, grant giving charitable trust, with an aim to advance and develop education, training and qualifications within the hospitality industry. Maher will join the Trust in January 2023, succeeding Julia Sibley who has led the organisation for 25 years.

Training 130

Training Hospitality Management 130

AHLEI

OCTOBER 3, 2022

Managers must be able to effectively recruit, hire, onboard, and retain a high-quality hospitality team—skills that are all critical to building an engaged workforce that positively influences the culture of an organization, profitability, and guest experience. Hospitality Manager: Recruiting & Hiring Course Outline.

Hospitality Management 119

Hospitality Management Training Property Management Pricing 119

Hotel Owner

OCTOBER 31, 2023

RBH Hospitality Management has announced the launch of its Pyramid Programme for 2024. The development programme is designed to give ambitious heads of departments within the RBH portfolio of over 50 hotels an opportunity to fast-track into senior roles with the right training.

Training 98

Training Guest Services Service Management Hospitality Management 98

Hotel Owner

JULY 25, 2023

The UK-based hospitality management company has been awarded the management contract for Weetwood Hall Estate, owned by the University of Leeds. 7H said the appointment is an “exciting addition” to the Perth based company and a coming home for managing director Richard Ellison, who was born and raised in Yorkshire. “The

Training 98

Training Hospitality Management Events 98

Hotel Owner

NOVEMBER 18, 2022

Five members of hospitality staff at Crieff Hydro hotels in Scotland have graduated from a management training course. The trainee manager programme allows staff who are eager to move up into management to learn the ropes. A further five staff are currently undergoing the training programme.

Training 105

Training Hospitality Management Events 105

Hotel Owner

MAY 25, 2023

Beyond these benefits, generative AI can also enhance the working experience of staff in the hospitality and tourism industry. By providing customised training experiences based on individual staff members’ strengths and weaknesses, staff can learn at their own pace and in a way that suits their learning style.

Training 102

Training Maintenance Communication Hospitality Management 102

Les Roches

JUNE 7, 2023

Understanding the differences between these two approaches is essential for working in hospitality management as they are both critical to providing a positive customer experience and strengthening customer engagement. Not following up with customers: Follow up promptly and ask them for honest feedback on their experience.

Customer Service 88

Customer Service Training Information Communication 88

Hotel Owner

APRIL 24, 2023

Opening its doors to the first cohorts of students in September 2023, Missenden Abbey International Hotel and Hospitality School (MAIHHS) will provide sector-leading tuition in Hotel Management, International Hospitality Management and Hospitality Leadership at bachelor’s and master’s levels.

Hospitality Management 105

Hospitality Management Training Events Marketing 105

Hotel Owner

OCTOBER 30, 2023

The hotel will further benefit the region through its planned partnership with two local tertiary education institutions, which will see up to 50 young people per year completing the practical training component of their hospitality management courses at the Ty Newport Hotel.

Training 98

Training Hospitality Management Events 98

Hotel Owner

OCTOBER 21, 2022

RBH Hospitality Management has relaunched its Pyramid Programme – a fast-track talent development scheme for hospitality professionals “showing great promise”. Other masterclasses will vary from operational and commercial performance, to ESG.

Training 104

Training Hospitality Management 104

Hotel Owner

JANUARY 8, 2024

RBH Hospitality Management has appointed Laura Taylor as director of sales and marketing manager ahead of the opening of the Holiday Inn Blackpool. The development is placed off the side of the train station, offering a central hub for both business and leisure guests arriving in Blackpool.

Marketing 98

Marketing Front of House Housekeeping Training 98

Hotel Owner

NOVEMBER 30, 2022

Maher taught at The Oxford School of Hospitality Management at Oxford Brookes University. She also co-founded FLIGHT, a not-for-profit organisation which aims to create a “global conversation” between educators and employers about how best to support and develop next generation hospitality leaders. for 25 years.

Training 105

Training Hospitality Management 105

Les Roches

DECEMBER 27, 2023

While navigating its complexities may se­em challenging, this guide provide­s insights and actionable tips to help you exce­l in management in the hospitality industry. What is hospitality management? It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Hotel Business

APRIL 26, 2023

Twenty Four Seven Hotels, a third-party hospitality management company for premium-branded, select-service and lifestyle hotel segments in the western U.S., ” A hospitality and food service veteran of nearly two decades, Grunbeck most recently served as executive chef/F&B director at Snowpine Lodge in Alta, UT.

Presentation 111

Presentation Training Hospitality Management Marketing 111

Les Roches

AUGUST 10, 2023

These roles are typically responsible for hiring, training and managing staff. What are the management and leadership roles in the hospitality and tourism industry? Hospitality management encompasses a wider range of services and sectors such as restaurants, tourism and event planning.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotel Owner

JANUARY 12, 2024

Hospitality is such a varied and exciting industry where no day is ever the same and we can promise that here at the Holiday Inn Blackpool.” The Holiday Inn Blackpool, managed by RBH Hospitality Management, is council owned and is part of the city’s wider regeneration project, Talbot Gateway.

Front of House 98

Front of House Housekeeping Training Hospitality Management 98

Les Roches

JUNE 5, 2023

If you’re looking at hospitality careers , you might have wondered if the hotel and restaurant sectors are right for you. Of course, these two roles aren’t the only options in hospitality management , and there’s a wide range of careers in this exciting area. What is hotel and restaurant management?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Les Roches

MARCH 11, 2024

These provide comprehensive training in areas such as destination knowledge, customer service, sales, marketing and travel industry operations. These typically combine classroom instruction with practical training, allowing apprentices to gain valuable experience while earning a salary.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Hotel Business

OCTOBER 11, 2023

Commonwealth Lodging Management (CLM), a mid-Atlantic-based hospitality management and consulting firm, has appointed Jesse Hemphill as director of hotel operations. In his new role, Hemphill will oversee multiple properties within the CLM portfolio.

Training 59

Training Hospitality Management Marketing 59

Les Roches

OCTOBER 10, 2023

There are lots of career paths you can consider in the hospitality industry, especially once you have completed professional qualifications such as a hotel management degree. alvarez/E+ via Getty Images High-paying hospitality careers are in demand because they appeal to a lot of people.

Travel and Tourism 52

Travel and Tourism Hospitality Management Concierge Training 52

Les Roches

JANUARY 8, 2024

From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. What is automation in the hospitality Industry? Types of automation used in the hospitality industry Automation can deliver great efficiency in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

JULY 21, 2023

In the hospitality industry, trends that impact the products and services available are continuously changing. So enhancing your product knowledge and expertise with regular training and development will contribute to your professionalism and customer service skills. Exciting first-hand experience in the hospitality sector.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)? Staff training.

Property Management 52

Property Management Housekeeping Reservations Training 52

Hotel Owner

OCTOBER 30, 2023

Additionally, the Ty Newport Hotel plans to partner with local educational institutions to provide practical training for hospitality management students. The hotel project also focuses on environmental sustainability, replacing gas-powered systems with electric ones and incorporating renewable energy sources.

Catering 97

Catering Training Hospitality Management Events 97

Les Roches

MAY 22, 2023

ljubaphoto/E+ via Getty Images A communications manager oversees customer communication management between the hospitality business and its customers; ensuring communication is professional and consistent, meets customers’ needs, and improves customer satisfaction and loyalty.

Communication 52

Communication Training Information Customer Service 52

Les Roches

JULY 21, 2023

The hospitality industry is a wide-ranging and ever-growing field that offers a wide range of rewarding career options. Whether you want to become a food and beverage manager or work in hotel management , there are plenty of dynamic paths to take and plenty of different hospitality management job options.

Travel and Tourism 52

Travel and Tourism Hospitality Management Front of House Back of House 52

Hotelogix

OCTOBER 18, 2023

These features collectively contribute to an efficient, seamless, and guest-centric booking process, making the Hotel Reservation System a cornerstone of modern hospitality management. Training and Familiarization Before implementation, ensure your staff is trained to use the new reservation system.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Hotel Owner

JANUARY 23, 2024

Aimbridge Hospitality, the global hospitality management company and third-party hotel operator, has revealed it closed 2023 with a strong mix of deals, new market entries, and property reopenings in its global portfolio, continuing to fuel growth and build momentum going into 2024.

Training 52

Training Hospitality Management Marketing 52

Les Roches

DECEMBER 28, 2023

Ready to become a hospitality leader? Discover your talents, refine skills with expert teaching from forge empowering networks with our hospitality management programs. Some courses will focus on luxury management, while some might other might train you for sustainability in hospitality.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Boutique Hotelier

NOVEMBER 17, 2022

Last month, Hand Picked Hotels announced every member of its staff would receive a pay rise of £3 per hour, as well as making a commitment to invest more in staff training.

Back of House 82

Back of House Training Hospitality Management 82

Les Roches

JUNE 7, 2023

Businesses can also use feedback in staff training and improving customer service delivery, including how customer inquiries and complaints are handled. Customer service training Customer service training educates employees on how to deliver exceptional customer service.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

MAY 9, 2023

Career opportunities in events management If you’re interested in pursuing a career as an events manager , then there are several career opportunities available. You can decide on a career path in hotel management , convention and tradeshow management, hospitality management , or special events planning.

Events 52

Events Event Coordination Budgeting Hospitality Management 52