InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Key Pillars of a Guest-centric Cloud Property Management System.

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InnQuest

MARCH 3, 2023

With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. One such tool that has been making massive waves in the industry is cloud property management software (PMS). Learn more about us here.

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Communication Reservations Housekeeping Property Management 218

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

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InnQuest

SEPTEMBER 5, 2023

Effective hotel inventory management relies on technology solutions like Property Management System s (PMS), Channel Managers, and Revenue Management Systems (RMS) to automate tasks, analyze data and make informed decisions. Proper maintenance is crucial for guest services and reservations.

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Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

NOVEMBER 2, 2023

NB: This is an article from WebRezPro In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them. Analyzing this data empowers you to shape your marketing strategy and guest service effectively. Who Are Your Guests and Why Do They Choose You?

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Book Guest Services Article Reservations 105

Hotelogix

APRIL 18, 2024

At this stage of business, hotels need to automate their operations, and the right technology at this time is a Property Management System (PMS). In the overtly competitive market today, managing, maintaining, and scaling a hospitality business without technology could prove to be a counterintuitive approach.

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Hotel Business

JANUARY 16, 2024

A 34-year veteran of the hospitality industry, McClelland began his career as a guest service representative with Marriot. He was steadily promoted over the next eight years to on-property management positions before being recruited in 1997 by Concord Hospitality.

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Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

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STAAH

OCTOBER 1, 2023

Challenges before using STAAH For any property type in the modern hospitality industry, technology can unlock efficiency that leaves staff to focus on guest service and not run mundane admin tasks. This led to booking errors that resulted in a compromised guest experience.

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Book Guest Services Property Management Pricing 88

Serviced Apartments

APRIL 11, 2023

Locale will handle property management, marketing, and guest services. USA: The Eighteen by Locale will be a boutique apartment hotel that is set to open in the Five Points neighbourhood, located at 18 McFerrin Ave in East Nashville this April.

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Concierge Guest Services Property Management Marketing 52

Serviced Apartments

MARCH 2, 2023

UK: One-stop property management solution Opago has been chosen as Australian accommodation provider Urban Rest’s housekeeping partner for its first residential lease acquisition in London at Henderson Park and Greystar’s Bloom Nine Elms development. Guest service provider Opago rebranded from City Relay Solutions in November.

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Housekeeping Maintenance Guest Services Property Management 52

SiteMinder

NOVEMBER 30, 2023

Travel technology comprises digital tools and platforms aimed at streamlining operations and enhancing guest experiences in the travel and hospitality sectors. It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more.

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Guest Satisfaction Book Property Management Pricing 52

Hotelogix

OCTOBER 18, 2023

It frees up your staff's time to focus on providing exceptional guest service and other crucial hotel operations. Helps You Make Data-Driven Decisions Reservation systems offer detailed reports and analytics on occupancy rates, revenue, and guest preferences. Integration streamlines operations and prevents data silos.

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Revenue Hub

AUGUST 1, 2023

It’s particularly cheap and simple to do if your property management system has a built-in website feature. Responsiveness and exceptionals (give a little whistle) Don’t get me wrong: my family and I love interacting with Disney guest services staff. The resort’s website is like stepping into an adventure.

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Concierge Guest Services Article Book 97

Hotel Business

OCTOBER 5, 2023

He said he would rather have a top manager in a “so-so” location, than a top location without strong property management. As in the military, a combination of thoughtful training; carefully calibrated rewards and incentives; and appropriate discipline and parameter-setting are critical to building successful on-property teams.

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eZee Absolute

AUGUST 29, 2023

One such software your property needs is a cloud-based Property Management System (PMS). It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property. Let me get that for you.

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Housekeeping Training Guest Services Communication 91

Hotel Business

FEBRUARY 28, 2023

Guests visit hotels seeking service and a high-quality product, regardless of chain scale, and the hospitality industry cannot afford to continue charging higher rates without meeting guests’ service expectations.

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Pricing Guest Services Property Management Marketing 64

InnQuest

SEPTEMBER 13, 2022

Property Management System s (PMSs) laid the foundations for automation in hotels, allowing you to reduce the human involvement for various process. Some key components of these systems are booking engine s, channel managers, guest service tools such as chatbots, and revenue management tools.

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Housekeeping Book Guest Satisfaction Information 130

Hotel Management Network

JANUARY 15, 2012

The Hotel Modern New Orleans is to use the Agilysys Guest 360 property management system and the Agilysys InfoGenesis POS solution to streamline its operations and deliver a personalised guest service. The 135-room property is owned and managed by the August Group and opened on 16 December 2011.

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Guest Services Property Management Marketing 52

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

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Communication Customer Service Guest Satisfaction Book 130

eZee Absolute

NOVEMBER 16, 2022

The most important one is its integration with your property management system through which it works in sync with your overall hotel data. Along with the instant reservation for walk-in guests, it successfully serves guests who have pre-booked through the hotel or any OTA website. Focus on meaningful guest interaction.

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Front Desk Operations Guest Satisfaction Blog Property Management 52

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

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Maintenance Concierge Communication Housekeeping 40

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

SiteMinder

NOVEMBER 22, 2023

Robots can be a great novelty for guests, drumming up excitement and publicity, especially at hotels looking to create a brand image that’s fun and futuristic. Androids could actually make for a healthier guest service environment. By taking care of manual or routine tasks, hotel staff can focus their attention on guests.

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SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

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Front of House Housekeeping Maintenance Back of House 59

Hotelogix

OCTOBER 19, 2023

Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. They include history and forecast reports, hotel revenue reports, hotel reservation reports, night audit reports, MIS and manager flash reports, and many more.

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Hotelogix

OCTOBER 18, 2023

This guide will offer you an in-depth overview of hotel management software, its benefits, features, and how it can help hoteliers like you to run your business successfully. What is hotel management software? It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

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Communication Reservations Book Information 219

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

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Revenue Hub

APRIL 2, 2024

NB: This is an article from Shiji Subscribe to our weekly newsletter and stay up to date And, in the ever-evolving landscape of hotel technology, I can safely say, Property Management Systems are experiencing a renaissance, reasserting their pivotal role at the core of the hotel tech ecosystem.

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Reservations Article Guest Services Property Management 108

SiteMinder

APRIL 11, 2024

How to advertise your Airbnb listings Advertising Airbnb listings , especially for hotel owners and operators with multiple properties or those managing medium-sized groups and chains, requires a strategic and organised approach. Include images of the personalised guest services and amenities.

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Book Pricing Marketing Information 98

eZee Absolute

FEBRUARY 3, 2023

One way to achieve this is by utilizing an all-in-one solution that eliminates the need to use multiple systems and software to manage different aspects of the hotel’s operations. Integrated solution When we talk about property management systems, integration is one of the key elements that cannot be overlooked.

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Information Blog Property Management Budgeting 75

Revenue Hub

JUNE 27, 2023

Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.

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Marketing Book Travel and Tourism Communication 97

Revenue Hub

AUGUST 22, 2023

. “We utilize data to provide better guest service, suggest unique and customized experiences, and to help anticipate guest needs and desires,” added Zahner. “This approach, which gives great attention to detail, produces a greater return and better guest experience overall.”

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Revenue Hub

OCTOBER 28, 2022

. “We utilize data to provide better guest service, suggest unique and customized experiences, and to help anticipate guest needs and desires,” added Zahner. “This approach, which gives great attention to detail, produces a greater return and better guest experience overall.”

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Special Events Book Information Reservations 89

Revenue Hub

MAY 18, 2023

By automating tasks such as check-in, check-out, room assignments, and payment processing, hotels can streamline their front desk operations, reduce wait times, and improve the overall guest experience.

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Front Desk Operations Cost Reduction Book Training 93