InnQuest

MARCH 2, 2023

In this blog post, we will be discussing six essential steps to successful hotel management: Successfully manage their properties Increase revenue Provide a positive experience for guests Understand Your Customers The first step to successful hotel management is understanding your customers.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

InnQuest

JULY 10, 2023

Wondering how to map out the perfect hotel market segmentation strategy that keeps your hospitality business ahead of the curve? As markets continue to prioritize brands that cater to individual preferences the best, every business’s success depends on how well it offers personalized experiences to end-users.

Marketing 130

Marketing Catering Budgeting Pricing 130

InnQuest

APRIL 3, 2023

For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks. How Digital Tools and Mobile Technology are Streamlining Operations Utilizing digital tools and mobile technology can streamline operational tasks for your hotel and enhance the guest experience.

Property Management 222

Property Management Training Guest Satisfaction Special Events 222

InnQuest

OCTOBER 24, 2023

Data Ownership With direct bookings, you have access to valuable guest data that can be used to personalize guest experiences, tailor marketing efforts, and make data-driven decisions to enhance your hotel’s performance. They often have a broad customer base, allowing you to attract different types of guests.

Reservations 130

Reservations Book Pricing Guest Satisfaction 130

Hotelogix

JANUARY 30, 2024

In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences. This report is critical to maintaining smooth operations and ensuring guest satisfaction. Benefits of these reports Here they are.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Hotelogix

OCTOBER 18, 2023

👉At its core, a Hotel Reservation System centralizes and automates the booking process, simplifying guest interactions and hotel operations.    👉It offers real-time information about room availability, pricing, and amenities, allowing potential guests to make informed decisions and quickly secure their reservations.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

SEPTEMBER 11, 2023

In the ever-evolving hospitality industry, effective inventory management is a critical aspect of running a successful hotel. NB: This is an article from innQuest Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness.

Pricing 101

Pricing Guest Satisfaction Article Book 101

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

SiteMinder

APRIL 10, 2024

At Nira Caledonia, a 27-room boutique hotel located in the heart of Edinburgh, there’s a constant drive towards excellence when it comes to traveller experiences, guest satisfaction, and creating a rich cultural community. Aditi explained that these features were an essential part of the property’s strategy. “It

Communication 98

Communication Guest Satisfaction Book Marketing 98

InnQuest

JUNE 8, 2023

Hotels can now use machine learning to analyze data to anticipate guest needs, optimize pricing and improve operations. Virtual assistants are available 24 hours a day, smart devices integrate technology into the guest experience, and more. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Revenue Hub

JUNE 7, 2023

Here are 6 reasons highlighting the importance of a hotel booking engine: 1) Increase your Direct Bookings: A hotel booking engine enables guests to book rooms directly through the hotel’s website or mobile app, bypassing the need for third-party travel agents or online travel agencies (OTAs).

Book 81

Book Guest Satisfaction Pricing Reservations 81

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. In this context, attracting the right mix of guests becomes more challenging. They need value for what they pay.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Even at a more physical level, hotels are hiring specialists to manage social media , Wi-Fi and other IT services, in addition to retail components.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

InnQuest

OCTOBER 25, 2023

By examining conversations and interactions with guests, hotels can access vital information regarding guest preferences, pain points, and areas requiring enhancement. This data can be harnessed to refine marketing strategies, optimize service offerings, and boost overall operational efficiency.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

SiteMinder

OCTOBER 23, 2023

Some key features of Cloudbeds include a channel manager, booking engine, and property management system. SiteMinder offers solutions to help hotels find the right guests, increase room revenue, boost guest satisfaction and spending, optimise efficiency, streamline payments, supercharge analysis, and more.

Guest Satisfaction 52

Guest Satisfaction Book Pricing Demo 52

STAAH

JUNE 6, 2023

Here are 6 reasons highlighting the importance of a hotel booking engine: 1) Increase your Direct Bookings: A hotel booking engine enables guests to book rooms directly through the hotel’s website or mobile app, bypassing the need for third-party travel agents or online travel agencies (OTAs). Setting up deals doesn’t get easier!

Book 72

Book Pricing Blog Guest Satisfaction 72

Xotels

APRIL 3, 2024

Why is Revenue Management Important to Hotels & Other Industries? What Makes Hotels Suitable to Apply Revenue Management? What Does the Process of Revenue Management Look Like? Revenue Strategies & Tactics Market Segmentation Hotel Pricing Strategies Forecasting & Budgeting Properly How to Distribute Effectively?

Pricing 52

Pricing Book Budgeting Marketing 52

Revenue Hub

DECEMBER 11, 2023

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date This shift is revenue-driven and aims to enhance guest satisfaction, strengthen the brand, ensure customer loyalty, and attract more patrons in a highly competitive market for overnight accommodations.

Guest Satisfaction 93

Guest Satisfaction Article Blog Catering 93

InnQuest

FEBRUARY 3, 2023

Only some guests are suitable candidates for an upsell; therefore, you should not try to upsell a client who doesn’t need it. An effective property management system can help you provide insights into your guests and carve out the right offers for them. Understanding your customers is crucial.

Book 220

Book Reservations Communication Pricing 220

SiteMinder

OCTOBER 5, 2023

Data-driven insights : With tools like Rev+ for revenue management and competitive set analysis, hotel owners can make informed decisions to optimise rates and stay ahead of the competition. Tools like the channel manager can help synchronise bookings across platforms, but they require consistent monitoring to ensure optimal performance.

Competitive Analysis 59

Competitive Analysis Book Information Property Management 59

Hotel Owner

JUNE 30, 2023

Hotels need to invest in robust online marketing strategies, strengthen their online presence, and actively manage their reputation on review platforms to stand out. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

SiteMinder

NOVEMBER 21, 2023

It’s not just a platform; it’s a powerhouse designed to empower hoteliers, whether they’re seasoned property owners or just starting out. SiteMinder offers unparalleled OTA distribution, ensuring that hotels have the best coverage and reliability in the market.

Guest Satisfaction 59

Guest Satisfaction Catering Book Pricing 59

eZee Absolute

JULY 31, 2022

In this article, I will discuss some sales and marketing strategies to increase revenue for small hotels and stay afloat. Destination marketing. Property management software. Pricing strategy. Pricing is at the core of a hotel’s overall revenue strategy. Destination marketing. Table of Content.

Blog 52

Blog Pricing Book Property Management 52

Revenue Hub

FEBRUARY 15, 2023

Attribute-based pricing is becoming an increasingly popular pricing model in the hotel industry. NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for.

Guest Satisfaction 94

Guest Satisfaction Pricing Book Reservations 94

eZee Absolute

JANUARY 24, 2024

It plays a vital role in ensuring the security of transactions, providing convenience to guests, and ultimately impacting your hotel’s reputation. A reliable and efficient payment gateway not only enhances guest satisfaction but also contributes to the overall success of your business.

Guest Satisfaction 59

Guest Satisfaction Book POS Systems Catering 59

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

SiteMinder

DECEMBER 20, 2023

ThinkReservations styles itself as an all-in-one property management solution built to streamline hotel businesses. Between the ThinkReservations booking system, PMS and channel manager, this ecosystem of tools promises to save time and increase bookings. What is ThinkReservations?

Book 59

Book Reservations Accounting Guest Satisfaction 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Maximum returns can only be gained by selling those rooms optimally.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JULY 23, 2023

Pricing: The nightly rate or total cost of the stay, often adjustable based on factors like the number of guests and the season. Availability: The dates when the property is open for bookings, indicating its current and future availability. You can even set different prices for specific dates, such as weekends or holidays.

Book 52

Book Information Accounting Pricing 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Maximum returns can only be gained by selling those rooms optimally.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Modern Restaurant Management

DECEMBER 17, 2020

The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. Considering that restaurant food sentiment is improving among guests, an opportunity is presented to explore their favorite menu items.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

SiteMinder

APRIL 11, 2024

Airbnb advertising primarily involves promoting individual accommodation listings and experiences hosted on the Airbnb platform to potential guests through various marketing channels. This can include both efforts by Airbnb itself to attract users to its platform, and individual hosts promoting their own Airbnb properties.

Book 98

Book Pricing Marketing Information 98

SiteMinder

MAY 8, 2024

These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform. In today’s competitive market, leveraging such apps can significantly improve the quality of service and operational success of your hotel. Standing out is essential.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

STAAH

JANUARY 2, 2024

As hoteliers, your commitment to guest experience, personalized service, and strategic pricing strategies have never been more critical. In this digital age, a robust online presence stands as the linchpin for driving bookings and attracting guests. This, in turn, affects income and competitiveness in a digital market.

Book 80

Book Guest Satisfaction Download Pricing 80

SiteMinder

FEBRUARY 25, 2024

Visible apps are those the guest will directly interact with, such as a chatbot or price comparison tool. On the other hand, non-visible apps won’t be seen by guests and will focus more on your own performance, such as conversion tracking and marketing programs. Table of contents Why are booking plugins so powerful?

Book 52

Book Reservations Pricing Communication 52

eZee Absolute

FEBRUARY 3, 2023

Hotel management software can automate many tasks and provide valuable insights, making it easier for hotels to run efficiently and effectively. While there are many options in the market, hotel tech providers like eZee stand out for their unique features and capabilities.

Information 75

Information Blog Property Management Budgeting 75