InnQuest

APRIL 3, 2023

For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks. How Digital Tools and Mobile Technology are Streamlining Operations Utilizing digital tools and mobile technology can streamline operational tasks for your hotel and enhance the guest experience.

Property Management 222

Property Management Training Special Events Guest Satisfaction 222

InnQuest

MARCH 2, 2023

Invest in Technology Technology has become an essential tool in the hospitality industry, and investing in the right technology can help streamline operations and improve guest experiences. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

InnQuest

OCTOBER 24, 2023

Branding and Control Direct bookings allow you to maintain control over your brand image and highlight your property’s unique features and promotions helping you differentiate yourself from the competition. A study shows that over 75% of leisure travelers reported using Online Travel Agencies (OTA) because they offer the best pricing.

Reservations 130

Reservations Book Pricing Guest Satisfaction 130

Revenue Hub

SEPTEMBER 11, 2023

In the ever-evolving hospitality industry, effective inventory management is a critical aspect of running a successful hotel. NB: This is an article from innQuest Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness.

Pricing 101

Pricing Guest Satisfaction Article Book 101

Hotelogix

OCTOBER 18, 2023

👉At its core, a Hotel Reservation System centralizes and automates the booking process, simplifying guest interactions and hotel operations.    👉It offers real-time information about room availability, pricing, and amenities, allowing potential guests to make informed decisions and quickly secure their reservations.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Hotelogix

FEBRUARY 1, 2024

High-end hotel management software or hotel property management systems (Hotel PSM) have a hefty price tag. It has to be a cloud-based hotel management software. Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction. 

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Hotelogix

JANUARY 30, 2024

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 102

Guest Satisfaction Housekeeping Maintenance Pricing 102

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount.   Attracting potential guests Competition is heating up, and guests have become more price-conscious.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

STAAH

FEBRUARY 14, 2024

It acts as a window between the Property Management System (PMS) and various third-party channels, ensuring seamless communication of vital data such as room inventory, rates, availability, and reservations. Revenue Control features ensure that rooms are priced appropriately, preventing underselling or overcommitting.

Reservations 88

Reservations Book Guest Satisfaction Pricing 88

SiteMinder

APRIL 10, 2024

At Nira Caledonia, a 27-room boutique hotel located in the heart of Edinburgh, there’s a constant drive towards excellence when it comes to traveller experiences, guest satisfaction, and creating a rich cultural community. Aditi explained that these features were an essential part of the property’s strategy. “It

Communication 98

Communication Guest Satisfaction Book Marketing 98

InnQuest

OCTOBER 25, 2023

The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations. Enhanced Guest Satisfaction: Chatbots in hotel industry play a crucial role in elevating guest satisfaction. Book a demonstration of our award-winning hotel management software here.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Revenue Hub

JUNE 7, 2023

Here are 6 reasons highlighting the importance of a hotel booking engine: 1) Increase your Direct Bookings: A hotel booking engine enables guests to book rooms directly through the hotel’s website or mobile app, bypassing the need for third-party travel agents or online travel agencies (OTAs).

Book 81

Book Guest Satisfaction Pricing Reservations 81

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Even at a more physical level, hotels are hiring specialists to manage social media , Wi-Fi and other IT services, in addition to retail components.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

InnQuest

JUNE 8, 2023

Hotels can now use machine learning to analyze data to anticipate guest needs, optimize pricing and improve operations. Virtual assistants are available 24 hours a day, smart devices integrate technology into the guest experience, and more. One might wonder, “How is this possible?”

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

SiteMinder

OCTOBER 23, 2023

Some key features of Cloudbeds include a channel manager, booking engine, and property management system. SiteMinder offers solutions to help hotels find the right guests, increase room revenue, boost guest satisfaction and spending, optimise efficiency, streamline payments, supercharge analysis, and more.

Guest Satisfaction 52

Guest Satisfaction Book Pricing Demo 52

Revenue Hub

DECEMBER 11, 2023

It is necessary to shift towards guest-centric strategies catering to guests’ nuanced needs and preferences. A guest-centric approach is the only viable pathway to grow revenue and profits in a landscape where traditional revenue enhancement avenues have been fully explored and maximized.

Guest Satisfaction 94

Guest Satisfaction Article Blog Catering 94

STAAH

JUNE 6, 2023

Here are 6 reasons highlighting the importance of a hotel booking engine: 1) Increase your Direct Bookings: A hotel booking engine enables guests to book rooms directly through the hotel’s website or mobile app, bypassing the need for third-party travel agents or online travel agencies (OTAs). Setting up deals doesn’t get easier!

Book 72

Book Pricing Blog Guest Satisfaction 72

InnQuest

FEBRUARY 3, 2023

Only some guests are suitable candidates for an upsell; therefore, you should not try to upsell a client who doesn’t need it. An effective property management system can help you provide insights into your guests and carve out the right offers for them. Understanding your customers is crucial.

Book 220

Book Reservations Communication Pricing 220

SiteMinder

OCTOBER 5, 2023

Data-driven insights : With tools like Rev+ for revenue management and competitive set analysis, hotel owners can make informed decisions to optimise rates and stay ahead of the competition. Tools like the channel manager can help synchronise bookings across platforms, but they require consistent monitoring to ensure optimal performance.

Competitive Analysis 59

Competitive Analysis Book Property Management Information 59

Revenue Hub

FEBRUARY 15, 2023

Attribute-based pricing is becoming an increasingly popular pricing model in the hotel industry. NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for.

Guest Satisfaction 94

Guest Satisfaction Pricing Book Reservations 94

Xotels

APRIL 3, 2024

Why is Revenue Management Important to Hotels & Other Industries? What Makes Hotels Suitable to Apply Revenue Management? What Does the Process of Revenue Management Look Like? Revenue Strategies & Tactics Market Segmentation Hotel Pricing Strategies Forecasting & Budgeting Properly How to Distribute Effectively?

Pricing 52

Pricing Book Budgeting Marketing 52

SiteMinder

OCTOBER 10, 2023

This synchronisation is vital as it ensures that potential guests always have access to accurate information, thereby enhancing their booking experience and reducing the chances of overbooking or other discrepancies. Set-up & configuration Once you’ve chosen a channel manager, the next step is the setup and configuration.

Guest Satisfaction 52

Guest Satisfaction Book Information Catering 52

Hotel Owner

JUNE 30, 2023

Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction. Energy prices, inventory management, and employee productivity all play critical roles in the profitability of a hotel.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

InnQuest

JULY 10, 2023

Whether catering to business travelers, families, luxury seekers or budget-conscious tourists, segmentation enables hotels to anticipate and meet specific needs, resulting in increased guest satisfaction and loyalty. These establishments are known for providing comfortable rooms, essential services and competitive pricing.

Marketing 130

Marketing Catering Budgeting Pricing 130

SiteMinder

NOVEMBER 21, 2023

Its focus is always on boosting revenue, streamlining operations, and ensuring guest satisfaction. Table of contents Innroad and SiteMinder Comparison When it comes to optimising hotel management through software, both Innroad and SiteMinder have their own set of advantages.

Guest Satisfaction 59

Guest Satisfaction Catering Book Pricing 59

SiteMinder

NOVEMBER 14, 2023

Through this inbox, hotel operators can manage reservations, respond to inquiries, and foster a personalised guest experience before, during and after arrival, all contributing to a more streamlined operational workflow – particularly when integrated with a broader property management system like SiteMinder.

Communication 52

Communication Reservations Guest Satisfaction Book 52

eZee Absolute

JULY 31, 2022

Property management software. Pricing strategy. Pricing is at the core of a hotel’s overall revenue strategy. Here are some of the tactics you might want to try at your hotel: Price a little higher than your competitor but offer more extras and add-ons. Leveraging property management software.

Blog 52

Blog Pricing Book Property Management 52

eZee Absolute

JANUARY 24, 2024

It plays a vital role in ensuring the security of transactions, providing convenience to guests, and ultimately impacting your hotel’s reputation. A reliable and efficient payment gateway not only enhances guest satisfaction but also contributes to the overall success of your business.

Guest Satisfaction 59

Guest Satisfaction Book POS Systems Catering 59

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

SiteMinder

JULY 23, 2023

Pricing: The nightly rate or total cost of the stay, often adjustable based on factors like the number of guests and the season. Availability: The dates when the property is open for bookings, indicating its current and future availability. You can even set different prices for specific dates, such as weekends or holidays.

Book 52

Book Information Accounting Pricing 52

SiteMinder

DECEMBER 20, 2023

ThinkReservations styles itself as an all-in-one property management solution built to streamline hotel businesses. Between the ThinkReservations booking system, PMS and channel manager, this ecosystem of tools promises to save time and increase bookings. What is ThinkReservations?

Book 59

Book Reservations Accounting Guest Satisfaction 59

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Front desk management: The human face of your business, front desk management is critical in curating the reputation of your hotel. Some of the most important hotel management information you need to track includes: 1.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Front desk management: The human face of your business, front desk management is critical in curating the reputation of your hotel. Some of the most important hotel management information you need to track includes: 1.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52