Revenue Hub

MARCH 28, 2023

Offer segmentation is a marketing strategy used by hotels to tailor their services and promotions to different customer segments based on their preferences, behaviors, and demographics. Subscribe to our weekly newsletter and stay up to date What are the Benefits of Offer Segmentation to Hotel Revenue?

Guest Satisfaction 53

Guest Satisfaction Pricing Book Information 53

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Let’s get started!

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. Real-Time Feedback and Interaction: SMS marketing opens opportunities for immediate guest feedback and interaction.

Marketing 90

Marketing Communication Guest Services Strategic Planning 90

Revenue Hub

SEPTEMBER 27, 2023

Generating revenue is key to any business, including hotels. This is why is very common that in the industry most hoteliers put all their effort on transactional marketing. Subscribe to our weekly newsletter and stay up to date Why transactional marketing is not enough in the hotel industry?

Marketing 91

Marketing Guest Satisfaction Reservations Book 91

InnQuest

JULY 10, 2023

Wondering how to map out the perfect hotel market segmentation strategy that keeps your hospitality business ahead of the curve? As markets continue to prioritize brands that cater to individual preferences the best, every business’s success depends on how well it offers personalized experiences to end-users.

Marketing 130

Marketing Catering Budgeting Pricing 130

Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay. and boost ongoing profitability.

Marketing 92

Marketing Concierge Information Guest Satisfaction 92

InnQuest

OCTOBER 3, 2023

The hospitality industry is a highly dynamic field, and hotels are constantly looking for ways to improve the client experience and streamline their processes. This blog explores how integrated solutions play a pivotal role in simplifying hotel payment processes and why they are crucial in today’s competitive landscape.

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Guest Satisfaction Information Property Management Blog 221

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

OCTOBER 20, 2023

In today’s competitive hotel industry, staying ahead of the curve requires more than just providing excellent service; it also involves making informed decisions that impact your bottom line. One such decision that has a significant effect on hotel revenue is choosing the right Customer Relationship Management (CRM) software.

Guest Satisfaction 130

Guest Satisfaction Information Book Marketing 130

InnQuest

OCTOBER 17, 2023

This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. Hotel Overbooking: Concerning or Not? Hotel overbookings are concerning but not uncommon in the industry.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Horizon Hospitality

DECEMBER 11, 2023

Whether you are trying to maintain a high level of service or turn around a poor bottom line, hotel employee training is crucial to running a successful property. Effective hotel staff training programs can increase profitability, help with talent acquisition, and improve employee engagement.

Training 130

Training Guest Satisfaction Marketing 130

Hotelogix

NOVEMBER 16, 2022

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Guest Satisfaction 162

Guest Satisfaction Property Management Marketing 162

Hotelogix

JANUARY 30, 2024

As a hotelier, monitoring your hotel's performance is paramount to ensuring smooth operations and maximizing revenue. In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences.

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Housekeeping Reservations Budgeting Book 147

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This means identifying who your target market is, their needs and preferences, and how you can best serve them. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Revenue Hub

MAY 3, 2024

NB: This is an article from ZRM | Zwibak Revenue Management Subscribe to our weekly newsletter and stay up to date It was understandable that hoteliers would push rate – a hotel’s goal is to maximize revenue and profit, and they had a lot of missed opportunity to make up for. Why do we do this? Our demand dried up.

Marketing 96

Marketing Pricing Special Events Book 96

InnQuest

AUGUST 8, 2023

When it comes to hotel businesses, one must continuously strive to achieve a balance between the customer experience and pricing. Hotels follow different pricing strategies to get there and seasonal pricing remains one of the most important. In this blog, we have curated the top 4 benefits of seasonal pricing for hotels.

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Pricing Guest Satisfaction Blog Budgeting 220

Hotelogix

SEPTEMBER 21, 2022

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Guest Satisfaction Property Management Training Book 162

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Guest Satisfaction 90

Guest Satisfaction Communication Article Information 90

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 84

Marketing Guest Satisfaction Property Management Article 84

Revenue Hub

FEBRUARY 21, 2024

In the dynamic world of hospitality, the UK market stands out as a beacon of innovation and adaptation, particularly in the realm of hotel revenue management. Hotels are increasingly employing sophisticated tools to analyse vast amounts of data, from booking patterns to guest preferences.

Guest Satisfaction 90

Guest Satisfaction Pricing Article Book 90

Lodging Magazine

MARCH 25, 2024

Sensory branding is a powerful marketing strategy that engages guests’ senses to create a memorable and immersive experience. This valuable tool enhances guest satisfaction and builds brand loyalty. Scent marketing. Infuse the hotel’s signature scent in common areas, spa, and guestrooms. Here’s how.

Guest Satisfaction 113

Guest Satisfaction Magazine Marketing 113

eZee Absolute

JANUARY 16, 2024

These blogs offer a wealth of knowledge on a variety of topics relevant to the modern hotelier, from revenue management and guest experience to marketing strategies and emerging trends. Table of Content How to Deal With Common Challenges in the Hotel Industry? What Are Some of The Important Hotel Reports?

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Blog Guest Satisfaction Pricing Marketing 102

Revenue Hub

JUNE 5, 2023

If you’ve recently booked a vacation, you might understand the frustration that can come with choosing a hotel. A recent study published by GuestRadar indicates that your potential guests share these same sentiments. Good food is a very important part of a hotel experience.

Marketing 79

Marketing Guest Satisfaction Communication Book 79

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. This is the primary reason why as a hotelier, you should know how to select the right OTAs for your hotel. Hotels list their properties - rates, and availability on them.   Why should you partner with OTAs?

Book 268

Book Budgeting Catering Strategic Planning 268

Revenue Hub

OCTOBER 18, 2023

NB: This is an article from Userguest , one of our Expert Partners This data is a goldmine for crafting targeted marketing campaigns and optimising revenue strategies. Personalised Marketing Campaigns One of the most potent ways to leverage user booking behaviour is by creating personalised marketing campaigns.

Book 82

Book Marketing Pricing Guest Satisfaction 82

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Plus, it leads to complexities such as rate parity/inventory disparity, overbookings, and guest dissatisfaction. 

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Revenue Hub

AUGUST 7, 2023

NB: This is an article from RateGain From maintaining optimal occupancy levels to boosting profitability and delivering memorable guest experiences, staying ahead requires strategic insights and real-time data. This is where hotel revenue management analytics takes center stage.

Guest Satisfaction 87

Guest Satisfaction Pricing Article Book 87

InnQuest

OCTOBER 17, 2023

Hotels play a fundamental role in delivering exceptional experiences to a wide spectrum of clients. Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. They seek streamlined processes, prompt services, and a serene workspace.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Property Management 130

Revenue Hub

MARCH 22, 2024

In the contemporary landscape of hospitality industry, data-driven decision-making has emerged as a pivotal tool for maximising profitability and elevating guest satisfaction in hotels. COMPETITIVE BENCHMARKING: Analysing competitor pricing, market demand, and trends is imperative for hotels to stay ahead in the game.

Pricing 96

Pricing Guest Satisfaction Information Book 96

Revenue Hub

JUNE 15, 2023

The hospitality industry is fiercely competitive, and as a hotel marketer, you need to consistently keep an eye out for new and innovative ways to stand out from the crowd. NB: This is an article from iVvy From social media campaigns to loyalty programs, hotel marketing can take many different forms.

Marketing 87

Marketing Book Guest Satisfaction Article 87

InnQuest

OCTOBER 24, 2023

In today’s fast-paced hospitality industry, selecting the right reservation system is crucial for the success of your hotel. Understanding the impact of your hotel reservation system on your business is key. This agility can be a significant advantage in responding to market dynamics and changes in demand.

Reservations 130

Reservations Book Pricing Guest Satisfaction 130

InnQuest

OCTOBER 25, 2023

The hotel industry is evolving, and chatbots are at the forefront of this transformation. Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. Beyond their involvement in guest interactions, chatbots serve as valuable sources of data and insights for hotels.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

APRIL 3, 2023

As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel.

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Property Management Training Guest Satisfaction Special Events 222

STAAH

MARCH 26, 2024

In today’s digital age, social media has become a powerful tool for hotels to engage with guests, build brand awareness, and drive bookings. However, with so much content out there, it can be challenging for hotels to get noticed among all the competition.

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Travel and Tourism Guest Satisfaction Housekeeping Events 91

Revenue Hub

MARCH 25, 2024

The role of the hotel revenue manager, while foundational to maximizing a hotel’s room revenue, has become increasingly operational. Much of their day-to-day activities involve meticulously monitoring and adjusting room rates to stay competitive and responsive to market dynamics.

Strategic Planning 90

Strategic Planning Guest Satisfaction Article Marketing 90

Revenue Hub

DECEMBER 12, 2023

This nuanced pricing approach, characterized by its responsiveness to market dynamics, plays a crucial role in enhancing key performance indicators (KPIs) for hotels. By offering rates that reflect current market value, hotels can enhance guest perceptions of fairness and value.

Pricing 101

Pricing Guest Satisfaction Article Marketing 101

STAAH

MAY 24, 2023

Market insights can provide a comprehensive understanding of market trends, guest preferences and industry dynamics. STAAH MAX users can analyze market insights and make informed decisions. Booking.com has introduced a feature that provides Market Insights into what bookers are searching for in your region.

Marketing 81

Marketing Guest Satisfaction Information Pricing 81