Modern Restaurant Management

MAY 21, 2021

A restaurant is only as good as the team behind the scenes. As an owner or manager, you’re already well aware that your team and your customers are the lifeblood of your enterprise. Considering your customers as part of your team may be an even more constructive approach. Create Emotional Bonds.

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InnQuest

DECEMBER 21, 2022

The rapidly-expanding hospitality industry today covers multiple categories, from hotels and resorts to restaurants and event venues. For instance, if you receive a low rating, analyzing the key indicators will help understand how dissatisfied your customer was with the cleanliness, room service, food, amenities, etc.

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Book Marketing Customer Service Reservations 223

SiteMinder

JANUARY 10, 2024

This blog will cover everything you need to know about food and beverage, and how to improve service at your hospitality business. Your hotel cannot afford to provide a subpar experience in this regard, given it’s often something customers are most passionate about. year-on-year for the past five years.

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Restaurant Engine

FEBRUARY 22, 2023

Update your content regularly to encourage repeat website visits. According to experts, nearly 80% of people will visit a restaurant’s website before dining in or taking out food. That’s a large majority of your customers. This is one of the many reasons your website is the centerpiece of your marketing efforts.

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Maintenance Blog Article Server 110

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. 6 Tips on Creating a Winning Restaurant Newsletter. 10 Restaurant Newsletter Ideas. Benefits of Having an Engaging Newsletter for Your Restaurant Business.

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7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. From big, important ideas to use-today tactics, here are the best takeaways we heard on Season One of the Restaurant Growth Podcast. That smartphone is your media center.

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7 Shifts

NOVEMBER 1, 2022

Restaurant owners and operators wear a lot of hats. There are more options for eating out than ever before. And the big restaurant brands are only getting bigger , making it even harder to stand out. Your marketing plan is the cornerstone of your restaurant's success and business plan. Video Version.

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Marketing Events Information Download 88

7 Shifts

JULY 16, 2021

So you want to open up your very own coffee shop. Coffee shops can be so much more than a place to grab a cup of joe and a croissant. They are places where friends and family gather, where ideas are formed and spread, and where important work gets done. For your coffee shop to reach that status, it has to be done right.

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Scheduling Marketing POS Systems Pricing 183

EATER

DECEMBER 16, 2021

The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets . In 2013, Saru Jayaraman founded One Fair Wage to put an end to the tipped minimum wage, which, One Fair Wage has found , perpetuates racial and gender disparities in the hospitality industry.

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Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. 2023 Trends at a Glance Persistent Planners : When life gets busy, DoorDash’s schedule ahead feature makes it even easier to check everything off your list and ensure it arrives right when you need it.

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Reservations Marketing Download Scheduling 190

7 Shifts

MARCH 10, 2021

Successful restaurant owners have many traits in common. Here we've outlined seven practices of highly successful restaurant owners. Keep Close Track of Your Finances The statistics can seem daunting. Most importantly, it will act as a roadmap to your financial success.

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7 Shifts

AUGUST 15, 2022

Are you a restaurant owner looking for question to ask potential candidates? There are a lot of jobs available in the restaurant industry. It shows your employer that you're a good fit for the role—and tells you if the restaurant is a good fit for you. Restaurant Interview Questions and Answers [PDF].

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Restaurant Engine

NOVEMBER 8, 2023

Respond promptly to every review you get – both the negative and the positive. Did you know that research from Northwestern University found that nearly 95% of people who read a negative review online avoid that business? Everyone gets a bad review here and there, but what can you do about it? Thank you for your review.

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Les Roches

JANUARY 26, 2024

Effective strategies, specifically digital ones such as social media advertising or blogging, make it easier to broaden your market scope. With improved visibility through considered advertising campaigns, consumers can easily identify your products on shelves. This helps make sure that a certain brand is their go-to.

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7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. The first thing you’re going to do is search online for a place that meets these criteria, right? Not convinced? Picture this: It’s a Sunday.

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The Restaurant Times

MARCH 1, 2022

The new year is here, and so is the restaurant rush. Brimming with resolutions, your customers will now be back with renewed vigour to your establishments. The ongoing pandemic has changed existing business models, and it is imperative for restaurant owners in the US to adapt to them and streamline their restaurant operations.

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OpenTable

DECEMBER 6, 2022

Restaurant names really matter. Of all the decisions a restaurant owner makes before opening the doors , what to name the place is among the most important. Restaurant names often look obvious or simple after they’ve been chosen, but the best ones have been carefully considered and vetted before a new business is officially christened.

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Presentation Article 52

7 Shifts

AUGUST 19, 2020

The restaurant industry has a reputation for high staff turnover. staff turnover —and while a portion of this statistic is inevitable given the demographic of restaurant employees ( more than a third are students or teenagers whose jobs and circumstances change more frequently), this figure represents a problem that needs to be resolved.

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7 Shifts

FEBRUARY 22, 2021

Restaurants have been pressured to make the move online to stay afloat amid the global pandemic and city-wide lockdowns. Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. Why get a loyalty program?

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The Restaurant Times

JUNE 2, 2020

While a number of new restaurant formats have emerged in recent years, the current lockdown has lead to the rapid growth of dark kitchens. The ease of operating delivery only restaurants has also brought in a fierce competition for entrepreneurs. Customer personas help you identify what your target audience likes about your service.

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The Restaurant Times

AUGUST 4, 2020

Despite restrictions being eased, customers are still preferring online food delivery over dine-in services. Considering the convenience factor, too, online food delivery has become a significant platform for restaurants to cater to the different needs of customers and keep their business up and running. Optimize Order Taking .

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SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

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Modern Restaurant Management

JUNE 18, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. On the Road to Recovery. Return to on-premise.

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The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

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Communication Catering Customer Service Presentation 59

The Restaurant Times

SEPTEMBER 30, 2021

Social media presence is an important part of running a contemporary business, and it’s quickly becoming a popular restaurant marketing tool for attracting new customers and converting them into regulars. No matter how appetizing your food is, your efforts are going to go unnoticed if you’re not driving traffic into your restaurant.

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Scheduling Marketing Information Accounting 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

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Travel and Tourism Book Housekeeping Customer Service 52

The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

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Communication Catering Customer Service Presentation 52

The Restaurant Times

AUGUST 27, 2022

Barbacks, like bussers, play a more behind-the-scenes function at the front of the house and are critical to the bar’s profitability. . Barbacks, like bussers, play a more behind-the-scenes function at the front of the house and are critical to the bar’s profitability. . However, barbacks are the backbone of your bar team.

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POS Systems Training Information Communication 52

The Restaurant Times

SEPTEMBER 22, 2021

Since the arrival of COVID-19, online ordering has become more popular than ever. Restaurants having a strong online presence have an edge in the online ordering game. Restaurants should make sure they have a website of their own that lets the customers order directly. Use Good Photography.

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Information Presentation Communication Article 52

MBB Hospitality

DECEMBER 22, 2020

Making sure you are noticed on social media networks is one of those things that is the difference between a successful and unsuccessful restaurant. This has become that much more important now that dining-in has become less and less profitable amidst the global pandemic. 1 Find the One That Works Best For You.

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Reservations Communication Article Marketing 52

The Restaurant Times

MAY 10, 2021

It’s no secret that the modern restaurant industry is incredibly competitive. London alone has a whopping 18,000 restaurants, many of which are family-owned or non-franchise establishments. This may lead you to believe that running a restaurant is easy. However, the truth is that most restaurants run very slim profit margins.

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The Restaurant Times

SEPTEMBER 2, 2020

In the highly competitive Saudi restaurant space, despite providing excellent food and service, one cannot merely rely on word-of-mouth to gain massive popularity. As the competition among restaurants is exceptionally stiff, they need to do the right marketing to succeed. Social Media Marketing. Customer Engagement. Video Marketing.

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Marketing Scheduling Accounting Article 52

Lithos POS

JANUARY 27, 2023

Investing in equipment is one of the main costs of a restaurant business. By identifying your restaurant business model, finance, consideration of space, and other related aspects, you can identify the essential restaurant equipment that you need to invest in. Technology plays an important role in the industry.

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Maintenance POS Systems Sanitation Budgeting 52

The Restaurant Times

JULY 3, 2022

Vanshika Wadhwa is a young restaurant entrepreneur and a force behind the upcoming brand – Fio Pop. In Conversation with Vanshika Wadhwa, Co-founder, and Partner at Fio Restaurants. TRT – How was your transition journey from design to the restaurant? During this time, I also met a lot of interesting people.

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Presentation Catering Events Training 52

7 Shifts

SEPTEMBER 3, 2019

No one will deny it; working in a restaurant is tough. There are the long hours on your feet, the unexpected rush of diners, the last-minute callouts, and the customers you just can't seem to please. But there are aspects of the job that you, as a manager, can control to strengthen a weak restaurant culture and keep employees happy.

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Scheduling Training Events Customer Service 113

SiteMinder

NOVEMBER 22, 2023

More than half of travellers begin their planning with more than one destination in mind, and even in the week leading to a booking decision there are still multiple destinations under consideration. Without a predetermined destination, your hotel has plenty of chances along the way to influence the choice a traveller ultimately makes.

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Book Blog Information Communication 100

7 Shifts

SEPTEMBER 26, 2022

Working in a restaurant is something more than 11 million people in the United States do. It's one of the most hands-on jobs you can have - and equips employees with an abundance of restaurant skills as a result. Plus tips for writing a killer restaurant resume to get the position in the first place.

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