InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Hotel Business

JULY 6, 2023

Guests are able to easily request linens, housekeeping, room service and other amenities right from their TV. “As Hotels will have the opportunity to unlock new revenue streams with on-screen advertising for property-centric dining, shopping, spas, special events, casinos and more.

Special Events 98

Special Events Guest Satisfaction Download Housekeeping 98

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

JUNE 4, 2024

In the hospitality industry, these managers play a pivotal role in ensuring guests have exceptional experiences during their stay. Here’s a closer look at the responsibilities and duties typically associated with the role: Enhancing guest satisfaction: improving customer satisfaction by overseeing all aspects of the guest experience.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Hotel Owner

APRIL 11, 2024

A warm welcome makes a lasting impression In my experience, the little things mean a lot to guests so it’s all about making them feel special from the second they arrive to the moment they check out. If you’ve got any F&B offers or local events to promote, this is the time to do so. Always having a smile on your face!

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance Book 52

Revenue Hub

FEBRUARY 16, 2023

 Wondering where to invest to maximize guest satisfaction? When considering what comes next, looking at the guest profiles and what they like will have the answer. Allows for a more personalized experience: In-depth data helps hotels gain insights into their guests’ preferences and behaviors. Data has the answer.

Guest Satisfaction 94

Guest Satisfaction Housekeeping Article Information 94

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Les Roches

AUGUST 10, 2023

The industry encompasses accommodation, food and drink, transport, events and attractions and plays an important role in the global economy. What is the hospitality industry? Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. More than ever before, hotels should place a high premium on maintaining strict hygiene and housekeeping standards. Atmospheric Lighting.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Les Roches

JANUARY 8, 2024

Seamless customer experience The opportunity to personalize customer experience for guests is also offered by automation. With the help of mobile­ apps, guests can effortlessly re­quest room service or housekeeping. Guest experience automation Automation can help deliver pe­rsonalized guest hospitality experiences.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

DECEMBER 27, 2023

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

FEBRUARY 15, 2023

Maximum guest occupancy per room Bedding types (quality of linen, etc.) In this case, guests pay a premium, but they have the security of knowing that, if they need to cancel their booking, they can get a partial or full refund. That way, guests can decide if they value the option of cancelling a booking enough to pay a higher rate.

Guest Satisfaction 94

Guest Satisfaction Pricing Book Reservations 94

SiteMinder

JANUARY 8, 2024

The entertainment businesses can include attractions of special interest such as zoos and museums, or spectator events such as theatre performances or sports games. Hotel management might consider a games room, gym or spa onsite to encourage guests to stay within the vicinity and encourage boosted spending.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

The entertainment businesses can include attractions of special interest such as zoos and museums, or spectator events such as theatre performances or sports games. Hotel management might consider a games room, gym or spa onsite to encourage guests to stay within the vicinity and encourage boosted spending.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

NV Hotels

MARCH 21, 2023

According to a recent industry study about the actual costs of smoking in hotel rooms , a single smoking event can cost as much as $840. We rarely charged guests due to the issues we were having with claims that they didn’t actually smoke,” said the VP of Hotel Operations. “We The casino hotel has enjoyed remarkably positive results.

Housekeeping 98

Housekeeping Guest Satisfaction Information Events 98

Hotel Business

JULY 26, 2023

Bed bug prevention should be added to your formal housekeeping protocols, making it as central to your operations as any other service. This codified, regular monitoring deters one of the more damaging events that can affect your business. These steps barely increase the time spent in each room. The benefit?

Training 98

Training Guest Satisfaction Housekeeping Scheduling 98

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Revenue Hub

MAY 18, 2023

This data can include guest preferences, booking history, and guest feedback, which can be used to personalise the guest experience, offer targeted promotions, and improve guest loyalty (read more on the importance of capturing hotel guest data ).

Front Desk Operations 81

Front Desk Operations Cost Reduction Book Training 81

Hotel Business

JULY 13, 2023

RateBoard RMS RateBoard RMS helps hoteliers drive bookings and revenue through all online channels, taking into consideration the actual booking situation, historical data, competitor data, market demand, guest reviews, events and holidays to optimize rates based on the ever-changing market and boost revenue by up to 20%.

Book 52

Book Communication Information Property Management 52