Hospitality Net

AUGUST 18, 2023

Efficiently managing guest requests and the day-to-day tasks that arise for housekeeping, front office, engineering, and maintenance departments is crucial in any resort or hotel. A system that monitors and tracks these tasks and requests can help save time, money, and resources while elevating guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction Housekeeping Maintenance 98

Hotelogix

FEBRUARY 22, 2024

It will likely boost your efficiency if you can execute tasks like assigning room to housekeeping and accessing reports on your mobile devices from wherever you want.  You can’t Meet Guest Expectations Your guests' satisfaction is paramount to the success of your hotel.

Guest Satisfaction 130

Guest Satisfaction Housekeeping Demo Blog 130

Hospitality Net

AUGUST 10, 2023

This groundbreaking integration optimizes hotel operations, allowing real-time cross-departmental collaboration between Front of House, Housekeeping, and Engineering to efficiently manage guest requests, improve guest satisfaction, and achieve prime operational visibility and accountability.

Front of House 90

Front of House Guest Satisfaction Housekeeping Accounting 90

STAAH

APRIL 9, 2024

Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value. Maintenance and facilities management teams maintain amenities and facilities, minimising downtime, and maximising guest enjoyment. .”

Guest Satisfaction 92

Guest Satisfaction Housekeeping Facility Management Maintenance 92

Hospitality Net

AUGUST 7, 2023

Hotel cleanliness and housekeeping are essential factors that significantly impact guest satisfaction and positive reviews. Among the various factors that shape a guest’s hotel experience, cleanliness stands out as the one that carries the most weight in the eyes of guests. It’s not location, location, location.

Guest Satisfaction 74

Guest Satisfaction Housekeeping 74

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Revfine

DECEMBER 9, 2023

Hotel Departments Hotel departments are integral units within a hotel that collaborate to provide exceptional guest experiences and efficient operations. Key Takeaways Diversity The post Hotel Departments: Learn About All the 7 Sections of a Hotel appeared first on Revfine.com.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance 52

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 105

Guest Satisfaction Housekeeping Maintenance Pricing 105

InnQuest

APRIL 4, 2023

These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Operational Cost Reduction Switching to a cloud-based PMS can help hotels reduce their operational costs significantly.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Technology: Lodging Magazine

AUGUST 14, 2023

The integration optimizes hotel operations by allowing real-time cross-departmental collaboration between front of house, housekeeping, and engineering to manage guest requests, guest satisfaction, and visibility and accountability. ATLANTA—Actabl launched its two-way integration between Alice and Transcendent.

Front of House 52

Front of House Guest Satisfaction Housekeeping Accounting 52

Hotel Owner

JUNE 1, 2023

In her new position, Franzé will be responsible for the activities and smooth running of all room-related departments, “ensuring guest satisfaction across the board”. On a day-to-day basis, she will work closely with the housekeeping department and the front desk, overseeing the quality of guest experience from check-in to check-out.

Guest Satisfaction 105

Guest Satisfaction Housekeeping 105

Hotel Owner

FEBRUARY 7, 2023

The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

eZee Absolute

JANUARY 16, 2024

From staff shortage to housekeeping issues, from staying competitive to operational issues, this blog explores all and discusses effective ways to solve them. Read More Lesser Known Ways to Improve Guest Satisfaction in Hotels Guest satisfaction is the pillar of success for the hotel business. Sounding a lot to do?

Blog 102

Blog Guest Satisfaction Pricing Marketing 102

Hotelogix

NOVEMBER 9, 2023

Pay close attention to the hotel housekeeping expectations, which when handled with care can take you places in impressing guests. Storing guest data in your hotel management software will help you provide a personalized service to new and existing guests. Add the Personal Touch This is the age of data.

Housekeeping 245

Housekeeping Book Guest Satisfaction Blog 245

STAAH

MARCH 26, 2024

Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities. Showcase staff members going extra mile to ensure guest satisfaction and top-notch hospitality.

Travel and Tourism 89

Travel and Tourism Guest Satisfaction Housekeeping Events 89

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

NV Hotels

NOVEMBER 7, 2023

Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors. Informed Decision-Making: The wealth of data gathered by RTLS provides valuable insights into guest behavior and hotel operations.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Hotel Business

AUGUST 11, 2023

The integration optimizes hotel operations, allowing real-time cross-departmental collaboration between front-of-house, housekeeping and engineering to efficiently manage guest requests, improve guest satisfaction and achieve prime operational visibility and accountability, according to the company.

Front of House 52

Front of House Housekeeping Guest Satisfaction Accounting 52

Hotel Business

NOVEMBER 21, 2023

Your prevention plan should include informal inspections performed by your housekeeping staff during every room turnover. Bed bugs can be a nightmare for hotels and their guests, but the installation of Active Guard makes the battle against these pests far more manageable. Click here to learn more.

Guest Satisfaction 80

Guest Satisfaction Housekeeping Presentation Article 80

NV Hotels

SEPTEMBER 13, 2022

A convenient way for guests to tip housekeeping staff, bell staff, valets, and other employees using a digital wallet or payment card on their smartphone. An optional prompt allows guests to leave a rating and comments after leaving a tip, providing real-time insights into guest satisfaction. No need to carry cash!

Guest Satisfaction 93

Guest Satisfaction Download Housekeeping Blog 93

Hotel Owner

MARCH 9, 2023

.” Apologise Offer a sincere apology for any inconvenience or negative experience the guest may have had. An apology can go a long way in diffusing a situation and demonstrating that you value guest satisfaction. For example, you can say, “We apologize for the inconvenience you experienced during your stay with us.”

Guest Satisfaction 52

Guest Satisfaction Housekeeping Information Training 52

Hotel Business

JULY 6, 2023

Guests are able to easily request linens, housekeeping, room service and other amenities right from their TV. “As Hotels that offer this feature will have an immediate leg up with travelers who use Apple devices, boosting guest satisfaction while providing real differentiation from local competition.”

Guest Satisfaction 98

Guest Satisfaction Special Events Download Housekeeping 98

Revenue Hub

AUGUST 1, 2023

Subscribe to our weekly newsletter and stay up to date In this blog, we will explore five exceptional examples of hotel managers who have mastered the art of responding to reviews and turned potentially negative experiences into opportunities for excellent guest satisfaction. But this manager really nails this particular response.

Guest Satisfaction 74

Guest Satisfaction Housekeeping Article Blog 74

eZee Absolute

NOVEMBER 8, 2023

Hotel staff can also remotely monitor and adjust room settings, addressing guest requests promptly. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Hotel Owner

APRIL 11, 2024

That’s why our hotel lobby is light, bright, and colourful, and we’ve employed a passionate, enthusiastic team to greet our guests. For us, it’s all about juggling different guest requests, keeping on top of housekeeping and maintenance jobs, and managing bookings while making it appear seamless to guests.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance Book 52

Hotel Owner

JUNE 18, 2023

These costs may include housekeeping wages, utilities, and amenities. Customer Satisfaction Index (CSI) CSI measures the degree of customer satisfaction with your hotel’s service and facilities. Net Promoter Score (NPS) NPS gauges customer loyalty by asking guests how likely they are to recommend your hotel to others.

Strategic Planning 105

Strategic Planning Guest Satisfaction Book Housekeeping 105

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Revenue Hub

FEBRUARY 16, 2023

 Wondering where to invest to maximize guest satisfaction? When considering what comes next, looking at the guest profiles and what they like will have the answer. Allows for a more personalized experience: In-depth data helps hotels gain insights into their guests’ preferences and behaviors. Data has the answer.

Guest Satisfaction 96

Guest Satisfaction Housekeeping Article Information 96

Hotel Business

NOVEMBER 9, 2022

A few examples of this include using energy-efficient lightbulbs, cross-training associates, optimizing labor scheduling, locally sourcing ingredients for menu items and optional daily housekeeping. Guest expectations are at an all-time high. Capital expenditures should aim to protect market share and enhance property value.

Guest Satisfaction 52

Guest Satisfaction Budgeting Back of House Housekeeping 52

Revenue Hub

SEPTEMBER 27, 2023

Historically, these could never be operationally guaranteed in advance of arrival, but with today’s intelligent technology, early check-ins can be guaranteed without raising the ire of the housekeeping staff. Guests often pay a premium to have more flexibility with their arrival and departure times.

Reservations 96

Reservations Guest Satisfaction Housekeeping Article 96

Revenue Hub

MARCH 15, 2023

Optional housekeeping. According to a Best Western survey, over 70% of customers prefer skipping daily housekeeping. Mobile and contactless alternatives to check-in and save time at the front desk are one of the top expectations among the millennial population. SMS instead of email.

Housekeeping 81

Housekeeping Guest Satisfaction Communication Article 81

SiteMinder

OCTOBER 9, 2023

These metrics encompass a wide range of areas, from financial figures like revenue per available room (RevPAR) and average daily rate (ADR) to operational aspects such as occupancy rates and guest satisfaction scores. Increasing efficiency at your hotel will allow you to lower labour costs without having to let any staff go.

Guest Satisfaction 59

Guest Satisfaction Accounting Book Housekeeping 59

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. More than ever before, hotels should place a high premium on maintaining strict hygiene and housekeeping standards. Atmospheric Lighting.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Les Roches

JANUARY 8, 2024

Seamless customer experience The opportunity to personalize customer experience for guests is also offered by automation. With the help of mobile­ apps, guests can effortlessly re­quest room service or housekeeping. Guest experience automation Automation can help deliver pe­rsonalized guest hospitality experiences.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52