Sat.Dec 30, 2023 - Fri.Jan 05, 2024

article thumbnail

Wake-Up Call: How Staffing Shortages Spell Opportunity for Hoteliers

Hospitality Net

During the pandemic, around 70% of all hospitality workers in the United States were laid off. While travel volumes have largely returned to their 2019 levels, much of the industry’s labor force has opted not to return, choosing other opportunities and career paths instead.

95
article thumbnail

From Consumption to Connection: Restaurant Promotion Trends for 2024

Modern Restaurant Management

At the beginning of the year, we like talking about trends. They seem like anchors for the new year. Trends create frameworks to understand where to start and what to focus on. I want to highlight trends in restaurant promotion for 2024. We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive.

Events 208
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Malaysia E-Invoicing: What Hoteliers Need to Know

Soft Inn

In May 2023, the Malaysian Inland Revenue Board (IRB) officially declared its intention to implement the new electronic invoicing (e-invoice) system, starting with the initial phase targeting 4,000 businesses. The implementation is scheduled to start on 1st Aug 2024 for businesses achieving an annual sales threshold of RM100 million.

article thumbnail

How to Calculate Guest Acquisition Cost (GAC) | Mews

MEWS

Cost per guest acquisition is a must to maximize returns in hospitality. Knowing how much it costs to generate a booking tells you what your hotel needs to be profitable. You can calculate your hotel's average guest acquisition cost for any period to understand how well you did financially.

Book 130
article thumbnail

Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

article thumbnail

PAS to present at three upcoming Infor Hospitality Customer Days events

eHotelier

The hotel back office and accounting solutions expert and leading provider of SunSystems solutions worldwide will share its expertise on how hotels can get the most out of SunSystems to make better business decisions.

More Trending

article thumbnail

The Fearlessness of Kanji

EATER

How a simple rice dish became a Tamil symbol of resistance in Sri Lanka The plan for a surreptitious meeting had been in the works for weeks. On the morning of November 7, Mariyasuresh Eswari got in touch with a group of women to meet her at a clandestine location in Mullaitivu, a district located in the northeastern corner of the island nation of Sri Lanka.

Document 144
article thumbnail

8 best hotel eCommerce strategies in 2024

MEWS

Hotel eCommerce refers to buying and selling accommodation and related services over the Internet. A powerful and seamless booking experience on your website keeps you ahead in our highly competitive industry. With the right strategies, hoteliers can use websites to drive bookings and reach a more diverse target audience.

Book 130
article thumbnail

Top Trends for Hospitality-driven Businesses

Lodging Magazine

Food & beverage has always been a critical part of the hospitality experience, but in an increasingly competitive landscape providing the right experience can be a major point of differentiation for hoteliers. As such, understanding the latest F&B trends can help hotel owners/operators improve the guest experience and maximize ROI. From the latest healthy food options to different menu ideas, there are many ways for hoteliers to capitalize and leverage the latest trends into an […]

Magazine 126
article thumbnail

Strategies for Financial Stability and Efficiency in Restaurant Supply Chains

Modern Restaurant Management

While commodity shortages, transportation logjams and other disruptions have eased, restaurants and other food service providers continue to apply lessons learned from recent periods of instability to make logistics and resupply processes more nimble and resilient. To minimize service disruptions across restaurant operations, proactive businesses prioritize not just navigating the current economic environment but also preparing for any uncertainties in the future.

article thumbnail

Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

article thumbnail

The Stanley Stampedes Were Inevitable

EATER

Behold, a cup. | Starbucks Why do we lose our minds over cups? As a cup girlie myself, I have some theories. When I saw the headlines this week that people were being “trampled” as they lined up outside of Target stores across the country to score limited edition Stanley x Starbucks tumblers , I was not surprised. The cup has been trending on social media, especially TikTok, since 2022, when it became the preferred water vessel for “aesthetic” girlies who loved its hulking size and array of eye-

Pricing 124
article thumbnail

Satori Collective completes sale of GA Holiday Inn Express & Suites

Hotel Business

Satori Collective , a real estate investment management firm focused primarily on hotel property investment, has sold the 124-suite Holiday Inn Express & Suites Alpharetta-Windward Parkway to Bukhari Group Hospitality. Satori achieved an approximate 24% internal rate of return and a 2x equity multiple through the sale of the Alpharetta, GA, property.

article thumbnail

Ask Anthony: Encouraging Employees to Stay Long Term

Lodging Magazine

I manage a high-end, established luxury hotel that has been recently renovated. The product itself is wonderful, but we are having issues of high turnover. What can we do to encourage employees to stay with us long term versus one year or less? Certainly, running a high-end luxury hotel is an exciting venture, but employee turnover can be a major concern.

Magazine 124
article thumbnail

How Restaurants, Retail and Mixed-Use Environments Are Capitalizing on a Surging F&B Market

Modern Restaurant Management

At a time when F&B is a thriving and Americans are spending more than ever dining out, centers need to be vigilant about combating stagnation. Developers should be working closely with their F&B partners to think creatively about ways to reinvest in and refresh their spaces and increase connectivity. For nearly 25 years, Easton Town Center in Columbus, Ohio has worked to establish itself as a premier mixed-use environment with one of the largest and most influential food & beverage p

Marketing 110
article thumbnail

Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

article thumbnail

The Curious Case of ‘Welcome In’

EATER

Illustration by Nicole Medina Why does it seem like this phrase took over the hospitality industry overnight? Last year, I started to notice a particular phrase cheerfully uttered in my direction when I entered a store, hotel, restaurant, yoga studio — even the venerable halls of the JFK Delta SkyClub: “Welcome in!” I heard the greeting for the first time about five years ago on a trip to Los Angeles, but since then it has seemingly made its way across the country and taken hold in every corner

Training 123
article thumbnail

HB Exclusive: McNeill Hotel Company promotes Kim Knop

Hotel Business

Germantown, TN- based McNeill Hotel Company (MHC) has appointed Kim Knop , its current VP, sales & marketing, as its new director of business development, where she will work with investor and ownership groups as MHC expands its third-party property management portfolio. Knop has more than 30 years of hotel experience in various aspects of sales and marketing, including with MHC cofounder Mark Ricketts at MASTER Hospitality and as an area director of sales for Marriott International.

article thumbnail

8 Pro Tips for a Pest-Free Property: From Thorough Inspections to Proper Food Storage and Waste Disposal

Lodging Magazine

Although hotels strive to offer their patrons an unforgettable experience, pest problems can ruin even the most beautiful settings. With various amenities all on one property—from spas to gourmet dining—pests are sure to be a potential onsite risk. Here are some measures to check pests out of your property for good. Get Regular Pest Inspections. Scheduling routine pest inspections is crucial for identifying and addressing any issues promptly.

article thumbnail

Revitalise your health: seven tips to kickstart a year of wellness in 2024

Hospitality Net

While New Year’s resolutions may come and go, the key to lasting change lies in cultivating a mindset of sustained well-being. Chiva-Som invites all to embark on a journey to make 2024 a year of healthy living, filled with vitality and motivation. Here are seven tips to help you kickstart the new year with a renewed commitment to health.

110
110
article thumbnail

Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

article thumbnail

Houston’s Crawfish Season Is Nearly Here (Maybe). Here’s What to Know.

EATER

Houston restaurants like Crawfish Shack and Josephine’s will see "delays" in their crawfish shipments this season, but some say the mudbugs are coming right on time

118
118
article thumbnail

PM Hotel Group adds Jacksonville hotel to portfolio

Hotel Business

Hotel management company PM Hotel Group has been selected to assume management of Southbank Hotel Jacksonville Riverwalk, located in Jacksonville, FL’s downtown riverfront district. The hotel is currently under a full renovation and will change flags when the renovation is complete. “We are excited to welcome the Southbank Hotel Jacksonville Riverwalk to our dynamic portfolio, further expanding our presence within Florida,” said Ethan Kramer, chief investment + development officer, PM Hotel Grou

Events 111
article thumbnail

Satori Collective Announces Sale of Holiday Inn Express & Suites Alpharetta-Windward Parkway

Lodging Magazine

ATLANTA—Officials of Satori Collective announced the sale of the 124-suite Holiday Inn Express & Suites Alpharetta-Windward Parkway to Bukhari Group Hospitality. Satori achieved an approximate 24 percent internal rate of return and a 2x equity multiple through the sale. “We purchased this all-suite property in 2013 and quickly conducted a comprehensive, multi-million dollar, value-add renovation to reflag the property to a Holiday Inn Express & Suites by IHG,” said Samir Yajnik, CIO, Sat

Magazine 118
article thumbnail

The Year in Review - 2023 Most Read Stories on Hospitality Net

Hospitality Net

As we reflect back on the year 2023, we want to share the articles that resonated most with our readers on Hospitality Net throughout this past year. We’ve curated a list of the most engaging opinion articles on our website.

Article 110
article thumbnail

No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

article thumbnail

The (American) Cult of Three Crabs Fish Sauce

EATER

How a Thai product made by a California company won the hearts of Korean American cooks As a new immigrant to the U.S. with no family roots to tie me to a region, I was constantly moving to different places , following jobs and opportunities. Whenever I landed in a new city, I sought out the Korean American community to help me settle in. Ajummas would invite me to their homes to talk, ask me how I was doing, whether I had a boyfriend, and how my folks were doing back in Korea.

Article 115
article thumbnail

Ohana Real Estate Investors names Franco Famularo president

Hotel Business

Ohana Real Estate Investors, a vertically integrated real estate investment firm, has promoted Franco Famularo to the position of president. He served as chief investment officer prior to this promotion and will continue in this role in addition to his expanded oversight of the firm’s investment management business. He joined Ohana in 2015 as the first dedicated investment professional and has helped build the investment management business from the ground up over the past nine years.

111
111
article thumbnail

CoStar: U.S. Hotel Performance Increases But Comparisons Lower With Calendar Shift

Lodging Magazine

WASHINGTON—U.S. hotel performance increased from the previous week, while year-over-year comparisons were skewed downward due to a calendar shift, according to CoStar’s latest data through Dec. 30, 2023. U.S. Hotel Performance December 24-30, 2023 Percentage change from comparable week in 2022:Occupancy: 50.1 percent (down 7.1 percent)ADR: $163.58 (down 2.8 percent)RevPAR: $82.01 (down 9.7 percent) Year-over-year comparisons were negative as the comparable week from 2022 (Dec. 25-Dec. 31) ended

Magazine 116
article thumbnail

Customer Spotlight: Mid-Continent Hospitality

Hospitality Net

The fast-growing hotel management company saves time and creates extra value for partners and owners with the help of powerful hotel business intelligence technology.

111
111
article thumbnail

Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.