Sat.Oct 07, 2023 - Fri.Oct 13, 2023

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From zero to hero: 4 ways a hotel CRM can level up your marketing efforts

eHotelier

Organising and structuring your guest data properly is essential not only for improving outcomes within the marketing department but also for saving time, which is one of the key concerns of hotel marketers.

Marketing 290
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Top 5 Online Travel Agencies (OTAs) of 2023

InnQuest

When it comes to planning a trip, choosing the right online travel agency (OTA) can make all the difference. In 2023, the US market is bustling with various online travel agencies, each offering unique features and services for travelers. In this blog, we’ll explore the top US-based OTAs of the year, helping you make an informed choice for your next adventure.

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How Technology Is Transforming Restaurant Checkouts

Modern Restaurant Management

When you ask your diners how they would like to pay, when was the last time they handed over physical cash? Perhaps you don’t even accept cash anymore? You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service.

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Confessions of a Tableside Flambéur

EATER

Lille Allen/Eater A former fine dining server dishes on how the flambé, a dying convention of French haute cuisine, became the ultimate tableside flex I can feel sweat soaking through the armpits of my $5,000 Tom Ford suit and a nagging itch along the starched collar of my custom-fitted tuxedo shirt. Even though I’m working at one of the most popular restaurants in New York City, I’m dressed better than most of the men in the dining room.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Renovation trends: stylish, custom and connected

eHotelier

Renovation trends: stylish, custom and connected - Insights - Insights Keeping 2023 property improvement projects on target requires creative procurement, realistic scheduling, and wherever possible, going local.

More Trending

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How Employers Can Support Employee Mental Health

Modern Restaurant Management

In today's workplace, the significance of addressing employee mental health has become increasingly crucial. The well-being of employees directly impacts their productivity, engagement, and overall satisfaction. Employers play a pivotal role in creating a supportive environment that fosters mental well-being and offers necessary resources. Ahead of World Mental Health Day on October 10, Adams Keegan staff have reported a dramatic increase of client calls concerning mental health.

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California Is Banning Four Food Additives — But Don’t Worry, Your Skittles Are Safe

EATER

The California Food Safety Act bans red dye 3 and three other food additives found in common products such as Peeps and some red velvet cupcakes

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How to choose the right channel manager for your accommodation

eHotelier

The right hotel channel manager will simplify the complex task of distributing hotel inventory online, which saves time, reduces errors and enhances revenue management, thus empowering you to thrive in a competitive hospitality landscape.

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Courtland Grand Hotel Joins Trademark Collection by Wyndham

Industry Insights Lodging Magazine

ATLANTA, Georgia—Officials of the 763-room Courtland Grand Hotel announced that the property has joined the Trademark Collection by Wyndham. Operated by HEI Hotel & Resorts, the former Sheraton hotel joins Wyndham Rewards and the company’s reservation system. Trademark Collection by Wyndham is geared toward three- and four-star hoteliers looking to tap into the scale and resources of Wyndham while maintaining their hotels’ independent status.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Decoding Digital Barriers in Restaurant Loyalty Initiatives

Modern Restaurant Management

Running a restaurant isn't just about serving great meals. It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. For franchise owners, maintaining uniform excellence across all outlets is key. This highlights the importance of efficient systems to monitor and uphold these standards. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary.

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Howard Anderson promoted to Odyssey Resorts COO

Hotel Business

Odyssey Resorts , an owner and manager of Minnesota resort properties, has promoted Howard Anderson to COO. In this role, Anderson leads several of the organization’s key functions including sales and marketing, group sales and resort operations. He is responsible for developing and forming deeper partnerships with the company’s guests, team members and owners, as well as building Odyssey’s portfolio.

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Finding hidden cost savings by connecting BI, ops and maintenance software

eHotelier

It’s important that management look at how new data connections can help to reveal hidden opportunities to improve margins and give more breathing room for any necessary capex that ownership will have to commit to within the next few business cycles.

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Inn of Naples Names New Manager: Island Hospitality Management

Industry Insights Lodging Magazine

WEST PALM BEACH, Florida—Officials of Island Hospitality Management announced that the company has assumed management of the 100-room Inn of Naples Tapestry Collection by Hilton. The property is owned by Mission Hill Hospitality. “We are thrilled to introduce this unique, independent hotel, a part of Tapestry Collection, as the newest addition to our portfolio of lifestyle hotels,” said Gregg Forde, president and COO, Island Hospitality Management.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Surgical Pricing Strategies: How QSRs Can Navigate Inflation

Modern Restaurant Management

Has consumer dining behavior returned to pre-pandemic levels? Many standard indices say yes. While it’s understandable to believe everything is back to normal – according to our QSR monthly trends, August 2023 traffic was down just half a percent compared to 2022 – the landscape has taken a seismic shift. Using the QSR traffic and sales data Revenue Management Solutions (RMS) has been gathering for 25-plus years, our analysts recently completed an exhaustive comparison of pre a

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‘The Breakfast Book’ Taught the Art of Waffles and ‘Honest Simplicity’

EATER

Lille Allen/Eater Marion Cunningham’s 1987 cookbook made the meal synonymous with approachable pleasure and one legendary waffle recipe Breakfast is my favorite meal. This does not make me special in any way. When Marion Cunningham began writing her 1987 cookbook, The Breakfast Book , many people told her that breakfast was their favorite meal, but they couldn’t articulate precisely why.

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How is bleisure travel transforming the hospitality industry?

eHotelier

A new generation of attendees is going beyond the typical two-to-three-day business travel trips to increasingly add weekends (or entire weeks) to work trips – solo, with a partner, or as a family.

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Island Hospitality assumes management of Naples hotel

Hotel Business

Island Hospitality Management, a third-party management company for select-service and upscale, extended-stay hotels, has assumed management of the 100-room Inn of Naples, Tapestry Collection by Hilton. The property is owned by Mission Hill Hospitality, a select-service and extended-stay hotel investor. “We are thrilled to introduce this unique, independent hotel, a part of Tapestry Collection, as the newest addition to our portfolio of lifestyle hotels,” said Gregg Forde, president/COO, Island

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Is 6 the New 8?

Modern Restaurant Management

A blurring of work and personal schedules is among the factors driving a shift toward earlier dining times at fine dining restaurants, according to a new report from Placer.ai. Other factors include the continuing work-from-home trend and the increasing population of younger families in urban residential locations. The team analyzed dining trends by hour between June and August of this year and compared them to the same time framed in 2019 after Union Square Hospitality Group Founder Danny Ma

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Island Hospitality Management Assumes Management of 100-Room Inn of Naples, Tapestry Collection by Hilton

Hospitality Net

Officials of Island Hospitality Management, the premier third-party management company for select-service and upscale, extended-stay hotels, announced that the company has assumed management of the 100-room Inn of Naples Tapestry Collection by Hilton. The property is owned by Mission Hill Hospitality, a leading select service and extended stay hotel investor.

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Is Hospitality Education in Crisis?

eHotelier

There is increasing evidence that international hospitality education at all levels faces significant challenges. The evidence is in the declining student numbers and the closure of some departments and schools, with others being merged.

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Global research by SiteMinder reveals travellers from Asia, Latin America lead in intent, bleisure, digitisation

SiteMinder

Bangkok, Thailand – SiteMinder, the world’s leading open hotel commerce platform, has released the 2023 edition of the world’s largest consumer research on accommodation, which reveals that the global intent to travel over the next 12 months is highest among travellers from Asia and Latin America. In comparison to the global average of 57%, travellers from India (78%), China (76%), Indonesia (65%) and Mexico (64%) all intend to spend more time travelling over the coming year.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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The Cost of Doing Business: Hidden Payment Fee Red Flags

Modern Restaurant Management

Both legacy restaurants and newer establishments can agree that the literal cost of doing business from payment processing can severely hamper revenue growth from the first sale. There is nothing more ubiquitous than cashless payments, but the ease of credit card use for a customer can create a significant cost for restaurants through exorbitant payment processing fees.

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Hampton by Hilton to make brand debuts in Portugal in 2025

Hospitality Net

Also marking the brand debut in Lisbon, Hampton by Hilton Lisbon Baixa is set to open its doors in 2025. Encapsulating Hampton by Hilton´s modern and sleek design, the 157-key property will feature a rooftop space with outdoor pool, a fully-equipped fitness centre, parking facilities and 250 square metres of vibrant, dynamic open-concept social spaces where guests can come together to mingle and relax any time of the day.

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10 Tips for Using Reviews to Boost Your Restaurant’s Online Following

Restaurant Engine

It’s key to engage with your customers through their online reviews. You can do all the marketing in the world. You can entice people with the best offers. And you can work hard to close the sale. Just as important, though, is using your strong, positive online reviews to leverage trust and loyalty in your restaurant. Your happy, satisfied customers are your brand ambassadors and pivotal to your marketing strategy.

Marketing 110
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A Balancing Act: Most F&B Revenues Are Up From Last Year, but So Are Expenses

Lodging Magazine F&B

For hotels in the upper tier of the market, a successful conference and group season involves a healthy contribution from F&B departments. If the opening quarters of the year were any indicator, however, hoteliers will see tighter profit margins with inflation continuing to affect revenues and expenses. Through the first seven months of 2023, most F&B revenues easily exceeded last year, most notably beverage catering and banquet (C&B) coming in almost 27 percentage points higher [

Catering 109
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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.