Sat.Sep 09, 2023 - Fri.Sep 15, 2023

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6 great ways to reduce absenteeism and turnover rates in the workplace

eHotelier

Absenteeism and high turnover rates are two of the most common difficulties that leaders are facing in today’s tricky employment market where employees are leaving their jobs more frequently and feeling less committed than ever before. While these phenomena are affecting all industries, the services industry is particularly hard hit.

Marketing 264
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Melbourne’s Jimmy Han crowned as Nestlé Golden Chef of the Year

Hospitality Magazine

The 22-year-old commercial cookery student at William Angliss Institute was revealed as the winner of the esteemed 2023 Nestlé Golden Chef’s Hat Award this week in Sydney. For the first time in the culinary program’s 58-year history, Han also took out the Best Savoury Dish and Best Dessert Dish awards. Han’s seasonal menu was also awarded triple gold medals across entrée, main, and dessert.

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Everything You Need To Know About Hotel Operations Management

InnQuest

At a glance: Understanding Hotel Operations Management Key Components of Hotel Operations Management Challenges in Hotel Operations Management Powerful Strategies For Effective Hotel Operations Management Conclusion About InnQuest Effective hotel operations management is crucial for orchestrating a flawless guest experience in the fast-paced hospitality sector.

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Three Things Your POS Can’t Do if You Lose Internet

Modern Restaurant Management

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. That system needs access to the internet in order to keep functioning. But what happens when your restaurant suffers an internet outage, taking your POS system with it? Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Enhancing hotel experiences: the role of augmented reality

eHotelier

Augmented Reality is no longer a futuristic concept; it's here and ready to redefine the hotel industry. Let's divesinto specific examples of how AR can be integrated into hotels to enhance guest experiences, from seamless check-ins to interactive room features, safety measures, and even entertainment options.

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Clarissa Wei Knows All Too Well That Food Is Political

EATER

An Rong Xu /Eater In her debut cookbook, ‘Made in Taiwan,’ the journalist uses recipes to tell the story of the island’s people, and take a stand on its sovereignty “I’m not a food influencer or a professional chef,” Clarissa Wei says. “A lot of people are really good at coming up with gorgeous new recipes that no one has ever seen before. That’s not my strong suit at all.

Book 145
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Why Manual Workforce Management Processes Should be a Thing of the Past for Restaurant Owners

Modern Restaurant Management

Scheduling employees is one of the most time-intensive tasks for restaurant managers. They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand. Additionally, they have to remember how this demand aligns with employee skills and availability, before they begin creating shift schedules – often using pen and paper or an Excel spreadsheet.

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Putting guests first: providing an allergy-safe experience in your hotel

eHotelier

Putting guests first: providing an allergy-safe experience in your hotel - Insights - Insights Let's explore useful strategies hotels can use to go beyond the standard amenities and provide a fully customized and allergy-safe experience.

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Savannah Sexton is putting memories on the menu

Hospitality Magazine

Chef Savannah Sexton has experienced many sides of the multi-faceted industry we call hospitality. From working in hatted fine-dining restaurants to production-oriented pastry kitchens, it’s safe to say Sexton has worn many hats. After spending most of their career in the Sunshine State, Sexton has put down roots in Adelaide and is working for The Big Easy Group.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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What We Lost in the Lahaina Fire

EATER

Lille Allen/Eater The fire razed Maui’s densest dining town, destroying the fifth-generation-owned Nagasako Okazuya Deli, Maui’s oldest dive bar, the pickle mango stand on Front Street, and so much more Throughout its centuries-long history, Lahaina has been many things to many people: a royal residence, a missionary post, a hard-partying harbor town, a tourist trap.

Workshop 133
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What Families Want from Kid-Friendly Restaurants

Modern Restaurant Management

The fast casual restaurant segment has seen tremendous success and growth in recent years. According to Circana, Inc./CREST®, while overall restaurant traffic was down four percent in 2022 compared to 2019, fast casual traffic was up nine percent. But there’s one area in which it can improve: with young families. Why should fast casuals work on improving with young families?

Marketing 197
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The Mille Club: investing at the half-mille mark

eHotelier

Memorable stays are not a merely a function of expensive capex elements, but rather, the attention to detail that guests can experience at each of the five milestones of the stay.

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Sterling Launches Resort within Gujarat’s Largest Theme Park at Vadodara

Hospitality Net

Sterling Holiday Resorts, India’s leading leisure hospitality brand, announced the opening of its new resort Sterling Aatapi Wonderland, Vadodara located within Gujarat’s largest theme park.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Forecast for new hotel openings in the Americas through 2025

Hotel Business

In the latest Hotel Construction Pipeline Trend Reports from Lodging Econometrics (LE), the total Americas—comprising the U.S., Canada and Latin America—hotel construction pipeline stands at 6,399 projects/785,897 rooms. The U.S. has 5,572 projects/660,061 rooms; Canada has 275 projects/37,359 rooms; and Latin America has 552 projects/88,477 rooms currently in their respective pipelines.

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MRM EXCLUSIVE: New Research Reveals Restaurant Managers Are Key Ingredient in the Recipe for Staff Retention

Modern Restaurant Management

Restaurant employees play an integral role in the dining experience, representing the building blocks of delightful guest experiences, ultimately creating loyal patrons who come back for more. However, in today's economic environment, restaurant staffing is being put to the test, posing a bigger challenge today than ever before. Restaurants not only face a labor shortage , but employee wages have been rising , and worker productivity across industries has plunged to a historical depth.

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Five ways hotel PMS technology is saving independent hotelier operations

eHotelier

Modern all-in-one PMS technology is helping operators of all sizes bridge the gap in capabilities between independent hoteliers and big brands, providing support from training to disaster recovery.

Training 278
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W Hotels Debuts a Vibrant New Luxury Playground With the Opening of W Macau – Studio City

Hospitality Net

Designed by Zaha Hadid Architects and Featuring Greater China’s First W Sound Suite Recording Studio, W Macau - Studio City Blends the Allure of Old Hollywood with the City’s Magnetism.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Away Together, Celitech partner

Hotel Business

Away Together , a mobile application that brings all components of the travel industry together on one platform, has entered into a partnership with Celitech, an eSIM platform company focused on helping businesses offer affordable connectivity for travelers. “The second you touch down and your phone connects to a foreign tower, the exorbitant fees begin with your cellular provider,” said Al Fares, CEO, Celitech.

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Who’s Winning Chicken War 2.0? How Generations, Regions, and Households Pick Their Favorites

Modern Restaurant Management

Just when you thought the chicken sandwich war was over, QSRs reignited the battle with new product launches. In late August, Chick-fil-A launched its first-ever chicken sandwich variation. The inventor of the chicken sandwich wasn’t the first to change it up. This year brought new entries from most of the QSR chicken contenders. With clucking back in the news, Revenue Management Solutions (RMS) asked more than 3,000 US consumers how the chicken sandwiches, nuggets and buckets (bone-in chi

Pricing 117
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Strategic financial planning in uncertain times

eHotelier

In the wake of the global pandemic and its impact on the hospitality industry, financial planning and revenue management have become crucial for the survival of hotels.

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Andaz Macau Opens Doors as Largest Property within Andaz Brand Portfolio

Hospitality Net

Offering 700 uniquely appointed rooms and suites, the new property immerses guests into the center of Macau’s art and culture at the award-winning integrated Galaxy Macau™ resort.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Crawford Hoying, with Shaner Hotels, adds 14th hotel

Hotel Business

Crawford Hoying has acquired Homewood Suites by Hilton Columbus OSU in partnership with international hotel owner, operator and developer, Shaner Hotel Group. This is the 14th hotel within Crawford Hoying’s portfolio, which now includes more than 1,800 hotel keys. The hotel is located in Upper Arlington and is 10 minutes from downtown Columbus and a two-minute drive from The Ohio State University.

Events 116
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Elevating Guest Experience: Mastering Phone Etiquette for Restaurant Staff

Modern Restaurant Management

Surprisingly, phone calls are often the lifeblood of every restaurant, regardless of size or cuisine; the hospitality industry is, after all, all about human interaction. Potential customers will want to know what today’s special is, if there are vegan options, what time you open, if they can make a reservation for catering, and so much more. Even though many of these answers can easily be found online, on your app, or through an automated phone service, your staff will still have to take

Training 110
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Hoteliers demonstrate appetite for change

eHotelier

The evolution of F&B has been brought to the front of minds this week, as the biggest names in hospitality met in Manchester to discuss the changes that need to be made to drive positive change in the industry.

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The Blakely Hotel in New York City Joins Trademark Collection by Wyndham

Hospitality Net

LuxUrban Hotels Inc. ("LuxUrban" or the "Company") (Nasdaq: LUXH), which utilizes an asset-light business model to lease entire hotels on a long-term basis and rent out hotel rooms in these properties in key major metropolitan cities, announced today that the Blakely Hotel in New York City has been re-branded as "The Blakely by LuxUrban, Trademark Collection® by Wyndham.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.