Wed.Sep 06, 2023

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Hotel guest profiles and how you can connect with them?

eHotelier

Hotel guest profiles and how you can connect with them? - Insights How you profile your guests – or segmentation as it is popularly called – defines the effectiveness of your marketing.

Marketing 299
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House Made Hospitality’s Martinez arrives at Quay Quarter next month

Hospitality Magazine

One of Sydney’s most-awaited fine diners has confirmed it will open its doors next month. House Made Hospitality’s Martinez will make its arrive at Quay Quarter Tower and offer diners a menu anchored by flavours from Southern France – think dishes from Provence, Nice, and Corsica. Lana’s Alex Wong has taken on the exec chef position and is joined by Head Chef Andrea Sonnate who joins from Sagra.

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Travel Outlook partners with Thrio to advance the travel industry customer service experience

eHotelier

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry.

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Five ways to increase revenue with hybrid hospitality | Mews

MEWS

The status quo must go. That's the verdict of industry experts who suggest that meeting the complex needs of modern guests will soon be impossible without a flexible tech stack.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Beyond Transactions: How to Use Data to Drive Meaningful Connections and Customer Loyalty

Modern Restaurant Management

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. Customer retention plays a significant role, with existing customers spending two-thirds more than new ones and 70 percent of Americans considering loyalty programs as a top reason to be faithful to their favorite brands.

Marketing 196

More Trending

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KSL Resorts announces new Vice President of Information Technology

eHotelier

Adding another seasoned executive to its team of accomplished hospitality professionals, KSL Resorts has announced the appointment of Patrick Smith as its new vice president of information technology. In his new role, Smith heads up KSL Resorts’ information technology department – designing, developing and managing the company’s technological infrastructure and processes to achieve key corporate goals.

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Asian fusion eatery Momoda by Krish opens in Adelaide

Hospitality Magazine

Executive Chef Krish Dutt (ex-Madame Hanoi) and Fahey Hotels have teamed up to open Momoda by Krish at The Maid Hotel in Adelaide’s eastern suburbs. The 48-seat eatery boasts a menu by Dutt that takes inspiration from South-East Asian street food paired with creative cocktails and an overall speakeasy vibe. The menu draws on Dutt’s travels and features snacks, street food dishes, bao, dumplings, plus a selection of small and large share-style plates.

Magazine 147
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Six Senses Kanuhura returns as a reimagined tropical beach escape

eHotelier

With its long, palm-fringed, white sandy beach and two additional private islands, Six Senses Kanuhura is open and welcoming new and returning friends. Located in a pristine corner of the Lhaviyani atoll, the island’s natural beauty accentuates the design of the new Beach Retreats and the Reserve. The turquoise waters of the surrounding lagoon promise exciting aqua adventures, while The Point, at the northern tip of the island, lures diners with infinite island and ocean views.

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Josh Niland to open Singapore restaurant

Hospitality Magazine

Sydney-based chef Josh Niland is gearing up to launch his first international concept in Singapore. Edition Hotels has partnered with the Saint Peter co-founder to open a signature restaurant which will be a seafood-focused steakhouse “with the addition of sensational meat and vegetable dishes” The yet-to-be-named eatery will channel old-world elegance and tradition, offering diners a la carte menus across breakfast, lunch, and dinner services.

Magazine 130
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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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VisitEngland announces winners of 2023 ROSE Award

eHotelier

The ROSE Awards recognise the accommodation providers across England who give visitors the best customer experience. They celebrate the establishments, irrespective of their star rating, style or type of accommodation, where the owners, management and employees provide world-class service to their visitors.

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Three chefs on offering affordable steak options

Hospitality Magazine

If you’re ever on the hunt for a good steak, you’ll likely find one without exercising too much effort. Whether it’s a porterhouse, rump, or even a tomahawk — a cut of beef isn’t hard to source. But steak often comes with a hefty price tag, which means the protein is usually ordered by guests for special occasions over a casual meal — until now.

Pricing 130
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Marriott International strengthens expansion plans in Türkiye with the announcement of 13 deal signings

eHotelier

Marriott International, Inc. (NASDAQ: MAR) reinforced its long-term commitment to Türkiye with the announcement of 13 deal signings comprising over 2,000 rooms. The signings are expected to further enhance the company’s footprint in the country where it currently has a portfolio of 48 properties and nearly 8,000 rooms across 21 brands.

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Training for the Olympics of Cheese

EATER

A cheese plate by Courtney Johnson | Courtney Johnson After months of rigorous practice and study, Courtney Johnson and Sam Rollins are set to represent the United States at the World’s Best Cheesemonger competition this month. Courtney Johnson and Sam Rollins are currently in training. They’re meeting with a team of coaches to finesse their routines.

Training 137
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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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JOALI announces exciting changes in leadership

eHotelier

Raa Atoll, Maldives: JOALI, an immersive lifestyle luxury hotel brand, is delighted to announce a series of exciting appointments set to begin a new era of hospitality, effective from 1st September 2023.

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The Importance of Sleep Tech and Smart Mattresses

Larry Mogelonsky

In an ideal world, every guest who books a room would spend at all the facilities onsite – restaurant, spa, golf, gift boutique, you name it. But that is very often not the case no matter how adept hoteliers are at marketing these ancillary spend opportunities. The only touchpoint that reaches all guests is the in-room experience and this is largely affected by how good a night’s rest each guest has.

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Cheval signs F&B operator at the group’s Cheval Maison – The Palm Dubai property

eHotelier

Cheval Collection has signed a lease agreement with Black Coffee by Café Younes to operate the restaurant space at the group’s Cheval Maison - The Palm Dubai property.

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Announcing the opening of SO/ Uptown Dubai

Hospitality Net

Making its stylish debut within Dubai’s up-and-coming new smart district, SO/Uptown Dubai brings a slice of avant garde living, unique identity, and design narrative to DMCC’s Uptown Dubai district with luxurious, sartorial guestrooms, distinctive dining experiences and breath-taking views of the city’s skyline.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Oaky and Infor team up to maximise the upsell potential for hoteliers with a 2-way integration

eHotelier

Infor and Oaky realise a 2-way integration to ensure seamless and automated upsell management across the entire guest journey.

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The 1970s Called, They Want Their Bars Back

EATER

From Cleveland to Los Angeles, the ’70s are inspiring a growing crop of nostalgic bars, complete with disco balls, wood paneling and even a water bed.

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Tripadvisor: U.S. Travel to Remain Strong This Fall

Industry Insights Lodging Magazine

NEEDHAM, Massachusetts—Tripadvisor released the next in its Seasonal Travel Index series, revealing data and trends about what to expect for travel this fall. Although the popular summer vacation season is coming to a close, travel doesn’t appear to be fading with it: 74 percent of U.S. travelers surveyed report they will travel this fall, well above the 61 percent planning to travel at the same time last year.

Magazine 117
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Prepping for Budget Season: Preventing Phone Systems From Breaking the Bank

Lodging Magazine Operations

There’s more happening in the fall than football. Budget season is looming, and it’s a time when everyone goes to the mat to decide what to cut and what to purchase in the new year. When looking at line items, it’s good to take a look at phone system capabilities. If a hotel phone system is more than 10-15 years old, it has likely been costing a property more than it delivers.

Budgeting 110
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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Harbor Country Chamber to Snip Ribbon at The Neighborhood Hotel in New Buffalo, Michigan

Hospitality Net

September 19, 2023 - New Buffalo, MI Neighborhood Hotels will swing open the doors to their new location, Neighborhood Hotel New Buffalo amidst the charming bustle of the downtown at 18 W Merchant Street. The public is invited to tour the newly remodeled inn at their Open House on Tuesday, September 19th from 5:00 pm – 6:00 pm (EDT). The Harbor Country Chamber of Commerce will perform a ribbon-cutting ceremony at 5:00 pm.

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The Parkgate Hotel receives four-star status and two AA Rosettes

Hotel Owner

Cardiff’s Parkgate Hotel has been awarded four-star hotel status as part of the AA’s assessment scheme, while the hotel’s restaurant, The Sorting Room, has received two AA Rosettes for culinary excellence. The hotel, which is operated by The Celtic Collection and first opened in October 2021, is a regeneration of two of the city centre’s historic buildings – the former head post office and the old county court.

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Hotel promotions: Ideas to boost bookings

SiteMinder

What are hotel promotions? Hotel promotions are tailored offers aimed at attracting guests and enhancing bookings. Often, they are built around particular themes, such as the season, a local event, or a holiday (e.g. Valentine’s Day or Christmas). These are not merely discounts on room rates; they can be comprehensive packages that include additional amenities such as complimentary breakfast, spa credits, or exclusive experiences like guided city tours.

Book 105
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The Tawny to launch three serviced rental properties

Hotel Owner

The Tawny hotel has announced that it is set to launch a collection of three serviced rental properties called the Fledglings in December 2023. The three new rentals have been deliberately curated to feel like an extension of the hotel and each comes complete with a personalised concierge service. Kestrel Cottage, the first of The Fledglings, will open for stays over this festive season.

Concierge 105
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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.