Hospitality Magazine

JULY 12, 2023

Fine Food Australia returns to Sydney from 11-14 September, with the Southern Hemisphere’s ultimate industry food event set to showcase the latest innovations in the sector. Registrations are now open to trade who will be able to visit more than 850 local and international exhibitors during the four-day event at the ICC. “We are thrilled to be back in Sydney for 2023 hosting the ultimate food trade event, to inspire, educate and unite this incredible industry, which is the backbone of our

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Workshop Events Special Events Magazine 246

eHotelier

JULY 12, 2023

Here is a look at three of the most significant questions operators have about their data in the cloud and how they can take steps to curtail uncertainty.

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Hospitality Magazine

JULY 12, 2023

Historic Sydney pub The Dry Dock will reopen late this year under new owners Peninsula Hospitality, run by Mike Everett and James Ingram. The pub, which had an asking price of $7.5 million, was sold in September 2021, with Peninsula Hospitality committing to renovate the two-storey venue and roll out a new food and beverage offering. Closed for nearly two years, the 1857 venue has been steadily revamped and will once again become a “home away from home” for Balmain locals. “Whe

Pricing 246

Pricing Magazine 246

Modern Restaurant Management

JULY 12, 2023

A majority of diners report diminishing guest experience because of labor shortages at restaurants, according to a consumer survey from HungerRush. Key takeaways include: More than half of consumers surveyed (51 percent), felt that independent restaurants have been impacted the most by not having enough staff to take orders, cook food, and handle deliveries – followed by major chains (36 percent) and mid-sized regional restaurants (14 percent). 57 percent of consumers aren’t confident tha

Customer Service 167

Customer Service Marketing Magazine 167

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Hospitality Magazine

JULY 12, 2023

Every chef knows that curating a menu that aces the intricate balance between creativity, taste, and profitability is a tricky task. British-born chef Ian Curley has worked across some of the country’s most established venues, including The Point Albert Park and The European. He now works as a consultant to some of Melbourne’s top venues while also co-owning and working as a chef at French Saloon and Kirk’s Wine Bar.

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Pricing Magazine Information Events 130

Hospitality Magazine

JULY 12, 2023

Maurice Terzini first came across the sgroppino in Venice, Italy — the birthplace of the not-cocktail, not-quite-dessert. The restaurateur put the palate cleanser on the menu at his first restaurant Caffe e Cucina in Melbourne’s South Yarra before it made the jump to Icebergs Dining Room and Bar where it has become synonymous with the Bondi dining experience.

Definition 130

Definition Magazine 130

eHotelier

JULY 12, 2023

Terranea Resort – a luxury 102-acre oceanfront resort on the Palos Verdes Peninsula – has been named Nicholas Untermann's resort manager. Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.

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Resort Management Concierge Housekeeping Training 130

Hospitality Magazine

JULY 12, 2023

The Melbourne CBD’s newest pub Morris House has opened this week after a $4 million renovation. The four-level venue hosts a NYC-style basement, ground level dining room, level one bar and terrace, plus a rooftop boasting city views. Morris House is located at the former European Bier Cafe space, and has been designed by architect firm Red Design Group.

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Magazine 130

eHotelier

JULY 12, 2023

Aqua-Aston Hospitality announces Cherie Frost’s appointment to general manager at Aston at the Whaler on Kaanapali Beach. The leisure beachfront property set along Maui’s coveted Kaanapali Beach shoreline offers travelers the comfort of condominium style accommodations with the convenience of hotel amenities.

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Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

InnQuest

JULY 12, 2023

In today’s interconnected world, social media has completely altered the way we communicate and share our experiences. It has also become an effective tool for the travel and hospitality industries in maximizing hotel bookings and creating exciting summer adventures for their guests. Research suggests 52% of travelers decide to visit a specific destination after seeing its images or videos on social media, making it a powerful tool for the travel industry.

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Book Blog Marketing Property Management 130

eHotelier

JULY 12, 2023

Europe’s tourism recovery is maintaining its momentum despite economic headwinds, reaching about 95% of 2019 levels of international tourist arrivals. Though inflation and increased travel costs are squeezing consumers’ wallets, travel spending is still prioritised over other discretionary expenses. The latest data available shows that one-quarter of reporting European destinations have surpassed pre-pandemic levels of foreign arrivals.

Travel and Tourism 130

Travel and Tourism 130

Modern Restaurant Management

JULY 12, 2023

Restaurant customers love self-ordering kiosks because they mirror the fast and simple convenience of ordering food online, but with the ambiance of a physical store. This approach can deliver increased order accuracy, lower staff costs and provide the restaurant with a frictionless Point-of-Sale (PoS) option. Research shows that customers of all ages are growing more receptive to kiosks in restaurants, with the majority of consumers indicating they would visit a restaurant more often if it offe

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Server Events 88

eHotelier

JULY 12, 2023

VisitEngland has today published its Annual Survey of Visits to Visitor Attractions for 2022 showing that while visits overall to attractions across England last year showed recovery, numbers were still significantly down on pre-COVID levels.

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Hotel Owner

JULY 12, 2023

The world of work can be a daunting place at the best of times and this can be especially heightened for disabled people. Research from Hilton found that nearly 90% of people with a learning disability have experienced difficulty finding a job. However, Hilton has made it its mission to help those with disabilities get into the hospitality industry by partnering with Down’s Syndrome Association’s WorkFit programme, and Aurora Foxes.

Training 105

Training 105

eHotelier

JULY 12, 2023

Empowering hotels with next-generation upselling and guest-facing solutions: Oaky and Stayntouch revolutionise revenue optimisation and elevate the guest experience.

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Hotel Owner

JULY 12, 2023

Splendid hospitality group has announced the appointment of Kevin Bonello as executive head chef of five-star hotel The Grand, York. With a culinary background spanning over two decades, including as culinary director at Michelin-starred restaurant De Mondion, Bonello brings a wealth of expertise and innovation to The Grand’s culinary team. He will be working with Ahmed Abdalla, head chef of Legacy, the hotel’s Michelin favorited restaurant for February 2023, and Marc Williams, chef director of

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Training 105

eHotelier

JULY 12, 2023

The highly anticipated GuestRevu GREAT Awards has announced a much-anticipated extension to the entries deadline.

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Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Hotel Owner

JULY 12, 2023

UK-based independent serviced apartment and aparthotel provider, Your Apartment, has launched seven new serviced apartments in Shepherd’s Bush. Your Apartment – Shepherd’s Bush is the firm’s second location in London, but first in the Borough of Hammersmith and Fulham, following the successful launch of Your Apartment – Brixton at the end of 2021.

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eHotelier

JULY 12, 2023

Sojern will incorporate VenueLytics’ capabilities as an extension of the Sojern Travel Marketing Platform.

Marketing 130

Marketing 130

Hotel Owner

JULY 12, 2023

Holiday park operator, Haven Holidays, has announced it is recruiting more than 1,500 new seasonal team members across 38 of its 41 holiday parks this summer. This recruitment drive follows an investment of over £170m across the company’s multiple parks in 2023, which has been driven by the continued growth in domestic tourism. Haven has seen over 40,000 more guests make bookings for the peak summer holiday season, compared with the same time last year.

Housekeeping 105

Housekeeping Training Book Marketing 105

eHotelier

JULY 12, 2023

Leading hotel group Choice Hotels Asia-Pac, together with Choice Hotels Japan, is excited to launch the first Ascend Hotel Collection™ hotel in Asia this month, with the opening of a hotel around TAKAYAMA in Takayama City, Japan.

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Hotel Owner

JULY 12, 2023

Thorpe Estate, a landed estate and farm in Staffordshire has received new funding from Lloyds Bank for its plans to build eco-friendly guest accommodation. The estate has been provided with a £2m funding package to aid the conversion of an old Victorian redbrick farmhouse into accommodation with 21 en suite rooms. The accommodation, called Constantine House, will also include a bridal suite, a lounge, bar and dining area and is expected to attract 8,000 guests per year.

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Industry Insights Lodging Magazine

JULY 12, 2023

During a recent one-on-one interview with Wyndham Hotels president/CEO Geoff Ballotti, Cinnabon president Kat Cole shared her insights on operating a large franchise company emphasizing the importance of communication and working together with franchisees to find solutions that move the brand forward. The keynote session took place recently during The Hospitality Show in Las Vegas and was entitled “Innovation and Progress: How To Iterate, Adapt and Succeed Faster.

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Communication Magazine Events 98

Hotel Owner

JULY 12, 2023

Access Hospitality, part of the Access Group has announced the acquisition of Guestline, a leading hotel distribution and operations platform provider. Guestline’s cloud software platform supports over 2,900 venues in 23 countries, through its end-to-end distribution, property management and guest experience system that unlocks “more revenue, guest satisfaction and agility”.

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Guest Satisfaction Property Management Presentation Marketing 102

Hospitality Net

JULY 12, 2023

Mandarin Oriental Hotel Group will open its third London hotel in the British capital in 2028. Situated on London’s South Bank with dramatic views over St Paul’s Cathedral, Mandarin Oriental Bankside, London is positioned ideally to access both the City of London and the West End theatre and shopping districts, offering a perfect base for leisure and business travellers.

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.