Thu.Jun 01, 2023

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Fake hotel reviews – what’s being done to fight review fraud

eHotelier

Top review sites continually make massive efforts to reduce the number of fake or malicious reviews and hoteliers and guests can also play a role in attempting to curb this ongoing problem.

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How can hostels use data analysis to increase revenue?

MEWS

Hostel data and analytics can be powerful tools for enhancing revenue. Collecting and analyzing guest data, such as booking patterns and market trends, gives hostels valuable insights. It can inform pricing strategies and marketing opportunities while improving operations. Guest data reveals more about the customer journey and how to reach your guests.

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Hotel CEOs: it’s time to shift focus from top-line to contribution

eHotelier

By shifting the focus to the contribution, which is the revenue minus the cost of customer acquisition cost (CAC), hotel executives can achieve a higher level of profitability and efficiency.

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IHG signs third Kimpton in Spain

Boutique Hotel News

Spain: Hospitality company IHG Hotels & Resorts has signed the Kimpton Los Monteros Marbella, housed in the former Hotel Los Monterros Spa & Golf Resort. Kimpton Los Monteros Marbella will be operated by IHG under a hotel management agreement with Monterotel SL, owned by the JV of Bain Capital and Stoneweg which acquired the Hotel Los Monterros Spa & Golf Resort in 2022.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Hyatt Regency London Blackfriars opens in the United Kingdom

eHotelier

Hyatt Hotels Corporation (NYSE: H) announced today the opening of Hyatt Regency London Blackfriars. Marking a key milestone in Hyatt’s strategic brand growth in the UK capital, the 204-room hotel is the 14th property in the country, demonstrating the United Kingdom as a priority growth market within Hyatt’s diverse and evolving brand portfolio. In the last five years, Hyatt has increased its brand presence in the UK from five to 13 properties, with six of those based in London.

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Choice Hotels’ WoodSpring Suites achieves brand milestone with Six Hotel Openings

eHotelier

Choice Hotels International, Inc., demonstrating continued growth in 2022's highest performing category in the entire lodging sector, opened a company record, six WoodSpring Suites hotels during the month of May. These openings, which were led by a dedicated, extended stay team, account for 732 new economy extended stay rooms from coast to coast and 1,414 total new rooms for the brand since the start of 2023, with nearly 38,000 rooms in the domestic pipeline.

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How the Caribbean Has Earned a Reputation as a Foodie Destination

Travel Pulse Destinations

The Caribbean has always been home to great food, and the recent efforts to highlight local flavors at resorts means that Caribbean cuisine is now gaining more recognition and attracting foodies, festivals, and fans of great food.

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Rosewood Hotel Group appoints Kevin Yung as Chief Financial Officer

eHotelier

Rosewood Hotel Group is pleased to announce the appointment of Kevin Yung as Chief Financial Officer. With an esteemed career that stretches more than 25 years, Yung has profound knowledge of the financial sector and also of the Rosewood ecosystem of brands, having spent the past two years at the helm of Rosewood Capital Ventures in the role of Managing Partner.

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Hotel Indigo Exeter commemorates its history with tribute to Sylvia Plath

Hotel Owner

Hotel Indigo Exeter has paid tribute to Sylvia Plath by displaying a commemorative plaque in the hotel within Colson’s restaurant. Plath was an American poet who lived in Exeter in 1961/1962. During this time, she wrote the Ariel poems for which she is best known. The building which houses Hotel Indigo Exeter dates back to 1792 and was once Colson’s department store.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Rachelle Peterson joined DAZN as SVP Global Commercial Distribution

eHotelier

Dazn, the global sports streaming service, today announced that Rachelle Peterson has joined the company from CNN International at Warner Bros. Discovery, where she managed the company's B2B distribution business, ensuring linear and digital delivery of programming to the hospitality, travel and other commercial sectors. Rachelle has also previously worked in a similar role at Sky.

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Milsom Hotels and Restaurants makes three new promotions

Hotel Owner

Milsom Hotels and Restaurants in Dedham, Essex, has formed a new management structure that will take the brand “into the future”, with three new promotions. Ian Rhodes has moved from general manager of Talbooth Restaurant and Milsom Catering to general manager of Milsom Hotels and Restaurants. He will retain his position as general manager of Talbooth and Milsom Catering, but his portfolio will increase to overseeing, assisting and advising the senior managers at milsoms, The Pier an

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Long-Haul Travellers to Europe become more cost-conscious

eHotelier

As the summer season approaches, over 50% of respondents in China, Brazil, Australia, Canada, and the US expressed optimism about travelling overseas. Among them, Europe remains a top choice for long-haul trips in May-August 2023. Nearly half of those planning to visit the region are repeat visitors, indicating Europe’s ability to cultivate a positive reputation, satisfy travellers, and entice them to return.

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Andaz London Liverpool Street appoints director of Rooms

Hotel Owner

Hyatt’s Andaz London has promoted Vanessa Franzé to director of Rooms, following seven years of experience at the luxury lifestyle hotel. Franzé was previously Rooms Division manager at the hotel, and has been part of the Andaz London team since 2016 when she started as shift leader. In her new position, Franzé will be responsible for the activities and smooth running of all room-related departments, “ensuring guest satisfaction across the board”.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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U.S. hotel results for week ending 27 May

eHotelier

Tennessee—As expected ahead of Memorial Day, U.S. hotel performance decreased from the previous week, according to STR‘s latest data through 27 May. Year-over-year comparisons were improved.

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BHA donates equipment to Bristol College catering department

Hotel Owner

The Bristol Hoteliers Association (BHA) has donated a Thermomix and fine dining plates, worth a total of around £2,500, to the catering department at City of Bristol College. The BHA, which aims to strengthen its ties with the college, has made the donation to enhance the experience of the college students at the College Green Centre kitchen. The association is also keen to encourage the training of the next generation of hotel, restaurant and café chefs.

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HFTP announces HITEC 2023 International Perspectives Headliner Panelists to Explore Tech Trends for Today’s Global Traveler

eHotelier

Coming up later this month is the 2023 Hospitality Industry Technology Exposition and Conference (HITEC®) with a packed schedule of industry expertise. Topping the program is the Tuesday morning Headliner, “International Perspectives – Tech Future Proofing: Planning for The Global Traveler.” The Headliner stage that day will feature six executive hoteliers who have seen it all from localities that span the globe.

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86% of luxury hotels expect revenues to rise in 2023, research finds

Hotel Owner

Some 86% of senior executives of large luxury hotel chains expect revenues to increase this year compared to 2022, according to new research commissioned by communication technology company Communications Specialist Ltd. Nearly one in 12 (8%) of the senior luxury hotel executives interviewed anticipate revenue growth of up to 10% on last year for the organisations they work for, and half predict growth of between 10% and 30%.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Award-winning brand collection of lifestyle hotels enters new era under the ownership of Goldman Sachs Asset Management

Hospitality Net

FTC Hotels, the lifestyle hotel franchise collection company, which owns the two lifestyle brands Casa Cook and Cook’s Club, has been acquired by the Real Estate business within Goldman Sachs Asset Management (“Goldman Sachs”) for an undisclosed consideration.

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Struggling to decide upon a Uniform Supplier for your Hotel?

Hotel Owner

Brook Taverner has announced it has partnered with The Work Uniform Company – to bring its extensive range of fabrics, garment fits, styles and colours designed to meet the most demanding of work environments to the hotel industry. Its investment in stock and variety is your guarantee to a successful uniform rollout. Having the right image for your business, especially in industries with frontline employees, can set the tone of the relationship you have with your customers.

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Julio Lopez, dialogue as a source of permanent enrichment

Les Roches

Talking to Julio Lopez is like getting a good dose of optimism. His enthusiasm is infectious and listening to him everything seems possible. And that’s just as well, because he helps our students to find the path that is right for them. Can you share your background with us? I am from Marbella. I studied in Les Roches Crans-Montana and when I finished I studied with Cordon Bleu.

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Next Up for Revenue Managers: Tackling Ancillary Outlets

Hospitality Net

As a large majority of hotels have adopted some sort of dynamic pricing for their rooms, the next evolution of revenue management is moving beyond rooms, and many leaders have adopted total revenue management strategies for a more holistic approach.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Indie hotels are a cornerstone of British business – we need to create tech to support them

Hotel Owner

The leisure and hospitality industry, as a whole, has taken a real hit in the past three years. Forced closures, travel restrictions, and staff shortages have all taken their toll. This has led to unbelievable pressures on hoteliers, with many of them looking to adapt and change practices in order to stay afloat. These include offering and seeking, where possible, more business agreements and deals with other businesses to ensure occupancy during the week, which is typically a quieter period.

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Pacifica Hotels Announces Purchase of Kimpton Hotel Vintage Seattle

Hospitality Net

Pacifica Hotels, the largest owner and operator of boutique hotels along the Pacific Coast, is excited to announce the recent purchase of the Kimpton Hotel Vintage Seattle. The boutique hotel located in downtown Seattle will join the company’s growing portfolio of 40 plus properties currently located across California, Hawaii, and Oregon.

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Go Ahead and Make Your AI Recipe. It Won’t Be Good.

EATER

Lille Allen Keep your computer away from my food In the mid-2010s, the scientist and engineer Janelle Shane made a name for herself by exposing the ridiculousness of the neural net. Her blog, AI Weirdness , chronicles what happens when she trains neural networks on everything from paint colors to animal names. Multiple times, Shane has tried to feed neural networks databases of recipes, only for them to spit out complete nonsense.

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Stay with Pride, Stay with Hilton: Unforgettable Celebrations Await LGBTQ+ Travelers

Hospitality Net

For decades, Hilton hotels have served as safe and welcoming environments for all, ensuring that LGBTQ+ guests can experience Hilton’s signature hospitality when they’re attending events and unique curated experiences that come with Pride celebrations around the world. From Pride-themed welcome packages and specialty cocktails to inclusive social events and special giveaways, see how Hilton is helping guests celebrate Pride Month with a memorable stay.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.