Modern Restaurant Management

JULY 13, 2020

Consumers Still Expect Excellent Customer Service. This is critical to not only balance front or back of the house needs, but to maintain high-quality customer service. As of June 16, companies have experienced a 72 percent increase in customer demand, leading to a surge in hiring.

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Customer Service Reservations Communication Sanitation 215

Modern Restaurant Management

JUNE 3, 2020

They also provide hand sanitizers to all the restaurant partners. Also, because the situation has changed so much, customers have more questions now. Chowbus’ customer service agents answer the questions. They give me masks and gloves, so I feel safe delivering food. People are friendly toward us.

Customer Service 165

Customer Service Sanitation Magazine 165

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Upselling and cross-selling : Techniques to promote hotel services and amenities, contributing to revenue growth.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Restaurant Engine

JULY 25, 2020

In addition to other safety measures like heightened cleaning regimens, complimentary hand sanitizer, and mask-wearing, the restaurant has adopted a touchless ordering and checkout system using only scannable QR codes. When was the last time anyone remembers seeing a physical menu at a fast food restaurant, anyway?

Sanitation 107

Sanitation Customer Service Marketing 107

MBB Hospitality

JANUARY 11, 2022

Supplying your employees with handwashing stations to encourage cleanliness will not only keep them healthier and more productive, but it is good for your customers as well. You can also provide hand sanitizer to your employees and customers. Customer Service. Marketing Techniques.

Sanitation 52

Sanitation Customer Service Pricing Budgeting 52

Modern Restaurant Management

OCTOBER 28, 2021

Highlight steps you’ve taken to safely bring your employees back to work, and what that means for customers. Talk about any new or enhanced sanitation efforts at the restaurant. You’ll then want to pivot to your customer-service messaging. This outline can help you with any media inquiries as well.

Communication 202

Communication Customer Service Information Sanitation 202

The Restaurant Times

APRIL 28, 2021

Effective Customer Service In Demand . Effective customer service is a priority area that restaurants should focus on. The spread of COVID-19 has made customers skeptical about dining in restaurants. Our report highlights that 27 percent of customers are influenced by feedback and word of mouth. .

Customer Service 52

Customer Service Sanitation Catering Pricing 52

Restaurant Engine

MAY 26, 2021

The automated robot can free up your staff to meet the customer service needs of your restaurant. Someone can oversee the robot in the kitchen to ensure all is working efficiently, while other staff provide excellent customer facing service. The robot is highly efficient and programmed to work quickly and accurately.

Sanitation 105

Sanitation Customer Service Article 105

The Restaurant Times

NOVEMBER 28, 2021

To minimize touch-points for customers and reduce the need for frequent sanitation of self-ordering kiosk screens, restaurants have introduced next-gen kiosks that can be accessed via customers’ mobile phones. As the name suggests, quick-service restaurants are meant to quickly serve their customers.

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Sanitation Customer Service Information 109

Modern Restaurant Management

JUNE 9, 2020

added social distancing stickers, and sanitizer stations. The goal is to empower franchisees with business intelligence and automation technology that allows them to manage labor, decrease food costs, and improve customer service.

Sanitation 179

Sanitation Customer Service Scheduling Communication 179

Modern Restaurant Management

APRIL 27, 2020

To aid with these needs, we are assembling a full portfolio of solutions, such as enhanced sanitation needs, social distancing strategies for the dining room and new tools to support the operational changes our customers will need to make moving forward,” Osborne said.

Sanitation 185

Sanitation Information Marketing Workshop 185

Modern Restaurant Management

FEBRUARY 23, 2021

By following policies that protect our guests, staff, and the business itself — actions like implementing an updated cleaning and sanitization policy across all restaurants — management teams put safety for all first and showed our staff that we will do what it takes to keep them safe. What can we do today to make it better?”

Training 180

Training Sanitation Events Customer Service 180

Synergy Suite

JANUARY 17, 2023

These team members are typically the first point of contact for customers and are responsible for providing excellent customer service and ensuring that the restaurant operates smoothly. Proper training can help them provide excellent customer service and ensure that the restaurant runs smoothly.

Training 52

Training Customer Service Communication Sanitation 52

Revenue Hub

OCTOBER 14, 2022

A smart bathroom is one equipped with things like voice assistant capabilities, automatic software updates, water and energy usage reduction, systematically sanitized pipes, and automatic temperature controls. Chatbots are one way of hugely reducing the burden on your customer service staff. Smart bathrooms.

Customer Service 60

Customer Service Book Sanitation Article 60

Modern Restaurant Management

APRIL 27, 2020

To aid with these needs, we are assembling a full portfolio of solutions, such as enhanced sanitation needs, social distancing strategies for the dining room and new tools to support the operational changes our customers will need to make moving forward,” Osborne said.

Sanitation 197

Sanitation Information Marketing Workshop 197

Modern Restaurant Management

DECEMBER 28, 2020

With safety being top of mind, venues will start offering optional safety packages at an additional fee – think PPE, deep cleaning and sanitizing stations. Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service. for example. For example, BOHA!

Events 230

Events Sanitation Marketing Communication 230

Revenue Hub

DECEMBER 12, 2022

To prevent this, give staff the training and resources they need to deliver excellent customer service. . Use your PMS’ housekeeping report to ensure that each room is clean and sanitized. According to ALICE, 62 percent of guests with complaints claim that unfriendly staff are the most irritating.

Housekeeping 81

Housekeeping Training Reservations Sanitation 81

7 Shifts

AUGUST 19, 2020

Happier, motivated staff results in reduced turnover and better customer service. Recommended reading: How to communicate tasks to staff Dress code Kitchen safety, cleaning and sanitizing instructions Health guidelines Employee Health Check is a new feature available free for all 7shifts users.

Training 148

Training POS Systems Communication Document 148

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Modern Restaurant Management

JULY 14, 2020

The company currently serves more than 500 hospitality customers in categories such as fine dining, fast casual, breweries, food halls and hotels. “The hospitality industry, now more than ever, needs technology to help bars and restaurants reopen safely, while providing a quality customer service experience.

Sanitation 164

Sanitation L&D Accounting Marketing 164

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Time management and organization You will also need to be adept at time management.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Time management and organization You will also need to be adept at time management.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Restaurant Engine

OCTOBER 5, 2022

Your customers can pay quickly and conveniently without pulling out their sanitizer wipes. #3: In addition, when it’s time for the check, the server brings the device to the table, and your customer can pay immediately. The end result is a less harried server who can provide better customer service.

Server 59

Server Reservations Scheduling POS Systems 59

Synergy Suite

JANUARY 13, 2023

While each role within your food service business has very different day-to-day tasks, there are things that everyone should be trained on, regardless of their role. Customer Service and Sales. Customer service and sales protocol goes beyond just what the wait staff accomplishes during a customer visit.

Training 52

Training Scheduling Document Regulatory Compliance 52

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. So, the question remains.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Modern Restaurant Management

DECEMBER 17, 2020

It also found that consumers: Shop locally for quality goods and experiences : In addition to supporting the local community, consumers choose to shop at small businesses for the quality of goods (48 percent) and customer service (45 percent) as well as the ability to find unique/niche merchandise (44 percent).

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Modern Restaurant Management

OCTOBER 28, 2020

From customizable protective shields and partitions to hand sanitizing stations and tricks for taking an outdoor dining space to the next level (umbrellas and planters, anyone?), Build Sanitization Stations into Your Design. The CDC has even issued guidance for when to use soap and water versus when to use alcohol-based hand sanitizer.

Sanitation 212

Sanitation Customer Service Information Server 212

Les Roches

JANUARY 11, 2024

With some types of sustainable tourism such as ‘soft tourism’, all can benefit from a more mindful approach towards their surroundings while still enjoying excellent customer service. Some travelers are attracted by nature offers in ecotourism, while others immerse themselves in community life and rural or ethno-tourism (see below).

Travel and Tourism 52

Travel and Tourism Catering Sanitation Information 52

Modern Restaurant Management

SEPTEMBER 4, 2020

First, the Kodak, Tennessee-based company found a supplier and both bottled and sold hand sanitizer — and gave back to the community by donating 100 gallons to local first responders. We developed our own brand of hand sanitizer, partnering with local distillers to put people back to work. How were they able to accomplish that?

Sanitation 225

Sanitation Training Magazine Information 225

7 Shifts

DECEMBER 18, 2023

From cleaning flat tops to refilling sanitizers, it’s easy for tasks to get lost in the shuffle. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. These platforms offer kiosks in different sizes and configurations to suit your restaurant.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Restaurant Engine

DECEMBER 22, 2021

. #1: Better Customer Service. Perhaps the most important benefit of fully automated kitchens are their ability to completely overhaul your customer service. An automated kitchen standardizes your procedures and speeds up your kitchen which ultimately helps you provide a better overall customer experience.

Customer Service 59

Customer Service Sanitation Training Budgeting 59

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service.

Budgeting 52

Budgeting Customer Service Communication Training 52

MBB Hospitality

OCTOBER 18, 2023

You want to pay attention to what people are saying about every key detail such as the food quality, the overall customer service experience, and more. The answers you seek from your customers can be found without asking a single question – and it’s these reviews that are a good resource. Expanding or Finding A New Market?

Customer Service 52

Customer Service Sanitation Marketing Pricing 52

Modern Restaurant Management

DECEMBER 3, 2020

"ezCater's platform provides effortless online ordering and exceptional customer service." "Catering orders are moving online faster than ever and it's critical to Subway's growth plan to be where their customers are. Spreading the Spirit of BBQ. This year for Giving Tuesday (Dec.

Catering 165

Catering Marketing Multi-Unit Operations Events 165

EATER

JUNE 15, 2020

hand sanitizer profiteers made headlines, and states had yet to issue stay-at-home orders. As grocery store shortages went beyond sanitizer and toilet paper, calls about ingredient substitutions flooded the hotline. It was also Pi Day — that is, the date 3/14, which is often cheekily observed by baking or eating pie.

Sanitation 145

Sanitation Customer Service Magazine 145

7 Shifts

DECEMBER 18, 2023

From cleaning flat tops to refilling sanitizers, it’s easy for tasks to get lost in the shuffle. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. These platforms offer kiosks in different sizes and configurations to suit your restaurant.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. With self-cleaning technology, there are never issues with equipment going uncleaned.

Marketing 126

Marketing Training Maintenance Pricing 126