Hotelogix

NOVEMBER 13, 2023

You can further leverage your customer service by arranging for a commutation service so that they can reach the alternative hotel without any hassle. In addition, you can maintain their loyalty by offering them discounts for future reservations.  This will help get a clear picture of the overbookings you can allow.

Book 148

Book Reservations Training Customer Service 148

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

OCTOBER 5, 2022

Every hotel distribution strategy consists of multiple channels to pool travel and leisure customers, including Online Travel Agencies (OTAs), metasearch engines, and hotel websites. To be precise, the customers can check out any selling packages, suite upgrades, or active seasonal offers/discounts at one go via the engine.

Book 217

Book Pricing Reservations Information 217

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online. What is Hotel Automation?

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

InnQuest

JUNE 8, 2023

In simpler terms, businesses can use AI to gather and analyze a ton of data about specific customers, allowing them to customize their services and offerings to suit their needs and preferences. Another key benefit of chatbot AI in the hospitality industry is instant responses. For a quick demo, click here.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Why Prioritise Guest Experience? A delightfully easy Book Now button.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

InnQuest

DECEMBER 21, 2022

Before we delve into why KPIs are important, let’s understand what it stands for: Key performance indicators are a set of specific, measurable values that companies use to track and assess how close they’ve reached towards achieving key objectives — from sales and marketing to product development and customer service perspectives.

Book 223

Book Marketing Customer Service Reservations 223

SiteMinder

OCTOBER 11, 2022

Reservations agent. Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). As the main guest service department in a hotel, front office functions include: Answering phones. Sales and reservations department.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

InnQuest

AUGUST 15, 2023

Hotels face a daunting challenge as travelers seek convenience and competitive prices: how to efficiently manage their room inventory across multiple online distribution channels while maintaining real-time updates and avoiding overbooking. This is where a hotel channel manager comes into play. What Is A Hotel Channel Manager?

Reservations 130

Reservations Book Property Management Pricing 130

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 83

Property Management Front Desk Operations Pricing Reservations 83

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. On-property guest communications are often conducted in person or over the phone.

Communication 219

Communication Reservations Book Information 219

SiteMinder

MARCH 16, 2023

What is a Hotel Reservation System? A hotel reservation system, or hotel reservation software, is a technology platform that enables hoteliers to accept direct bookings through the hotel’s website and through various distribution channels. Generally, there are 2 major types of hotel booking reservation systems: 1.

Reservations 52

Reservations Book Server Information 52

Revenue Hub

APRIL 29, 2024

Channel Manager for hotel software manages the real-time, safe, and secure online distribution of your hotel’s rooms. The channel manager for the hotel instantly adjusts your inventory when a guest makes a reservation through an online booking platform, which is reflected in all associated channels and your PMS.

Reservations 101

Reservations Book Article Pricing 101

SiteMinder

NOVEMBER 24, 2023

across credible online review websites and software marketplace platforms. Trusted by industry professionals, HTR serves as a centralised hub for verified reviews, ratings, and in-depth reports which aid hoteliers in making informed decisions about technology adoption for enhanced hotel management. Very user friendly, simple to use.”

Reservations 52

Reservations Book Information Definition 52

InnQuest

JULY 11, 2022

Nowadays, most customers prefer to check out a hotel’s website before making a reservation. to engage the customers and boost sales. Introduce a Referral Program – Next, promoting your business through word-of-mouth marketing, especially by way of your satisfied customers can get you exceptional results!

Marketing 130

Marketing Travel and Tourism Definition Book 130

Modern Restaurant Management

OCTOBER 8, 2020

New backend advancements to ChefUI, Miso Robotics’ proprietary software, assist kitchen workers with operational interactions and workflows through an easy to navigate dashboard view of the web-based application displayed on a 15.6” ” touchscreen monitor mounted on the ROAR system.?. Olo Releases Serve.

Marketing 133

Marketing Information Scheduling Download 133