Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

Back of House 211

Back of House POS Systems Training Front of House 211

OpenTable

OCTOBER 20, 2023

Quick links Market research and business plan Location and layout Budgeting and costs Licenses and legal requirements Creating the menu Staffing Technology and systems Marketing and branding Opening your restaurant Market research and business plan Market research and crafting a solid business plan are foundational steps in opening a restaurant.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This frees up time, ensuring that human agents only have to engage with customers for more in-depth inquiries.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Synergy Suite

APRIL 24, 2023

Because of this, an online ordering system has become absolutely essential to keeping a restaurant business alive and thriving. In this article, we’ll go into the ins and outs of online ordering systems: what they are, how to choose one, and examples of the best online ordering systems on the market today.

POS Systems 52

POS Systems Information Maintenance Pricing 52

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It all starts with a great marketing plan. Your marketing plan is the cornerstone of your restaurant's success and business plan. Table of Contents.

Marketing 88

Marketing Events Information Download 88

Synergy Suite

DECEMBER 19, 2023

Proper training and optimizing workflow can lead to faster service and higher customer satisfaction. This includes training on POS systems, menu knowledge, and customer service skills. Conversely, during off-peak seasons, you can reduce staffing to control costs while maintaining service quality.

POS Systems 52

POS Systems Scheduling Training Pricing 52

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Seamless connectivity with POS systems like H&L.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. Their coordination matters in customer service. Everything you can is related to the customer.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. It integrates with your POS system and other restaurant tools to keep track of your stock and let you know when you’re running low. Your team can also adjust reservations directly.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

The Restaurant Times

JULY 28, 2020

Doorstep food delivery services are the latest trend to have changed the dynamics of the F&B industry. According to a study, the online food delivery market will be worth $200 Billion by 2025. The advent of third-party food delivery platforms has further accelerated the growth of food delivery services in Tier 2 and Tier 3 cities.

POS Systems 85

POS Systems Pricing Kitchen Operations Blog 85

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Marketing: Attracting and retaining guests requires effective promotion and marketing strategies.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Marketing: Attracting and retaining guests requires effective promotion and marketing strategies.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Synergy Suite

JANUARY 12, 2024

Restaurants that utilize data for market positioning and strategic planning can better understand their competitive landscape, identify unique selling points, and target underserved market segments. It’s important to keep detailed records of daily sales, which can be recorded through the point-of-sale (POS) system.

POS Systems 52

POS Systems Information Pricing Accounting 52

The Restaurant Times

NOVEMBER 19, 2021

Brands that strive to deliver excellent customer service need not be concerned. The dining experience is still centred on the service experience. Restaurants must embrace automation to streamline procedures in order to keep up with customer requests and market trends.

POS Systems 52

POS Systems Reservations Server Customer Service 52

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. It integrates with your POS system and other restaurant tools to keep track of your stock and let you know when you’re running low. Your team can also adjust reservations directly.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

EATER

JULY 8, 2022

Diners need to understand that things will never be as they were before the pandemic In the final six weeks of our pandemic-born restaurant, customers formed a line out the door and booked out dinner reservations weeks ahead. During quiet services, Seth hounded the agent in charge of processing our beer and wine license.

Server 99

Server POS Systems Budgeting Magazine 99

Synergy Suite

NOVEMBER 2, 2023

Analyze wage rates and compare them to market averages. This strategic emphasis on wage analysis not only helps maintain financial viability but also positions establishments to navigate the complexities of a dynamic labor market with resilience and adaptability. POS systems, online reservations) to reduce the need for excessive labor.

Scheduling 52

Scheduling Training Information Cost Reduction 52

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Marketing efficiency and effectiveness.

Catering 215

Catering Marketing Customer Service Front of House 215

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. Lunchbox will also focus on acquiring top-tier talent and invest in further development on its platform and expand to new markets. ” Lunchbox Secures Funding.

Catering 143

Catering Marketing Communication Events 143

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. If, for example, someone on your staff wants to go into marketing, work with them on event planning and ask them to develop a social media strategy for the business.

Scheduling 148

Scheduling Server Communication Training 148

Modern Restaurant Management

DECEMBER 31, 2019

Substantial advantages in marketing, reduced labor costs, shared management costs, lower occupancy cost can be had in this model. A chicken sandwich and the impact it has had on how to market a product – see Popeye’s vs. Chick-fil-A. The global food delivery market is expected to grow to 11.4 Ghost Kitchens.

POS Systems 138

POS Systems Marketing Training Pricing 138

Modern Restaurant Management

AUGUST 19, 2020

Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. Today’s artificial intelligence (AI) technology allows a proprietor to “learn” a customer’s shopping habits, menu preferences, and more, and market to them accordingly.

Budgeting 227

Budgeting Health & Safety Sanitation POS Systems 227

Modern Restaurant Management

MAY 5, 2020

Engage Acquires Boston Market. Boston Market® was acquired by Engage Brands, LLC, one of the Rohan Group of Companies, owned by real estate investor and restaurant operator, Jignesh (Jay) Pandya of Bucks County, Pennsylvania. who provided business advisory and restructuring services. Donations can be made at giftaplate.org.

Sanitation 122

Sanitation Training Marketing Pricing 122