Hospitality Net

DECEMBER 13, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

Customer Service 52

Customer Service Marketing 52

Metasphere

AUGUST 27, 2022

The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. In 2024, staff shortages will force the hospitality industry to be even more efficient, adopting tech that streamlines all their processes, reducing the workload on their staff as much as possible.

Pricing 216

Pricing Catering Training Marketing 216

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. – Tim McLaughlin, Founder & CEO, GoTab. "We

POS Systems 198

POS Systems Pricing Front of House Marketing 198

Modern Restaurant Management

DECEMBER 12, 2019

As part of these agreements, Tropical Smoothie Cafe restaurants will be developed in key markets throughout the state over the next five years. Interested candidates should have business experience, along with $125,000 in liquid assets and a minimum net worth of $350,000. In 2020, 65. ” Perfectly Designed Pizza Hut.

Book 110

Book Marketing Training Pricing 110

Synergy Suite

JANUARY 12, 2024

How Restaurant Analytics Differ from General Business Analytics While both restaurant analytics and general business analytics focus on data-driven decision-making, restaurant analytics are specifically tailored to the unique environment of the hospitality industry. This metric is indicative of the overall profitability of the restaurant.

POS Systems 52

POS Systems Information Pricing Accounting 52

Modern Restaurant Management

DECEMBER 16, 2019

Net growth in number of chain restaurant locations was 1.6 percent year over year according to Black Box Intelligence’s Market Share Report. Restaurants have had to keep up with this growth from a staffing standpoint amid the most difficult labor market in decades. The story is similar for restaurant managers.

Events 128

Events Pricing Marketing Cost Reduction 128

Modern Restaurant Management

DECEMBER 4, 2020

“They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. This index helps ensure that the hospitality industry remains flexible and adaptable when faced with uncertainty.”

Travel and Tourism 146

Travel and Tourism Marketing Customer Service Pricing 146

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Marketing efficiency and effectiveness. Reduce theft.

Catering 216

Catering Marketing Customer Service Front of House 216

Modern Restaurant Management

JANUARY 17, 2020

. "To further support our franchise development initiatives, we will be working with Lynette McKee– an industry expert with over 30 years of experience in franchising – to identify franchise partners in targeted international markets and leading U.S. Boston Market, Darden Restaurants, Inc.

Multi-Unit Operations 136

Multi-Unit Operations Marketing Customer Service Strategic Planning 136

Modern Restaurant Management

AUGUST 25, 2021

inked its biggest area development agreement to date with the largest Wendy’s franchisee, Meritage Hospitality Group, Inc. While exploring concepts to expand our portfolio, we were quickly attracted to Taco John’s,” said Gary Rose, president and COO of Meritage Hospitality Group. A Deal to Taco ‘Bout.

Catering 167

Catering Marketing Multi-Unit Operations Information 167

Social Hospitality

JUNE 3, 2023

This Platform-as-a-Service company’s marketing team wanted to use social selling to generate more leads for its new enterprise solutions. So they used LinkedIn Marketing Solutions to launch a three-phase marketing campaign. Respond to negative comments promptly and professionally, and offer a solution to the problem.

Blog 52

Blog Marketing Customer Service Scheduling 52

Social Hospitality

JUNE 3, 2023

This Platform-as-a-Service company’s marketing team wanted to use social selling to generate more leads for its new enterprise solutions. So they used LinkedIn Marketing Solutions to launch a three-phase marketing campaign. Respond to negative comments promptly and professionally, and offer a solution to the problem.

Blog 52

Blog Marketing Customer Service Scheduling 52

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. NAB Acquires SALIDO.

Marketing 162

Marketing Sanitation Multi-Unit Operations Information 162

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. Lunchbox will also focus on acquiring top-tier talent and invest in further development on its platform and expand to new markets. ” Lunchbox Secures Funding.

Catering 144

Catering Marketing Communication Events 144

Modern Restaurant Management

FEBRUARY 1, 2021

Sentiment for restaurant service and food improved significantly in December compared to a year ago. For service, net sentiment was the third highest in 2020, only behind September and November which saw the best scores of all for the year. Nonetheless, net sentiment dropped considerably from November scores.

Travel and Tourism 133

Travel and Tourism Pricing Marketing Customer Service 133

Modern Restaurant Management

MAY 7, 2021

It also continues its rapid growth internationally by adding franchise development deals for France, Morocco, Egypt, Kuwait, and Bahrain to its international market now totaling 64 stores. “It’s a very exciting time and we’re thrilled for new markets to experience our beloved handmade donuts in their own neighborhoods.

Marketing 173

Marketing Multi-Unit Operations Training Accounting 173