Revenue Hub

MARCH 18, 2024

It involves collecting, processing, and analyzing data to gain insights that can inform decision-making, improve customer service, optimize operations, and enhance the overall guest experience. Understanding these segments allows for more targeted marketing and customized service offerings. Is it essential?

Travel and Tourism 85

Travel and Tourism Guest Satisfaction Customer Service Article 85

InnQuest

JUNE 8, 2023

Hotels can now use machine learning to analyze data to anticipate guest needs, optimize pricing and improve operations. Virtual assistants are available 24 hours a day, smart devices integrate technology into the guest experience, and more. One might wonder, “How is this possible?”

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Revenue Hub

JULY 19, 2023

NB: This is an article from Lybra , one of our Expert Partners In this article, we delve into ten comprehensive strategies that can help you drive revenue and enhance guest experiences. Not only does it provide potential guests with necessary information, but it also offers a platform to highlight unique selling points.

Pricing 88

Pricing Article Strategic Planning Guest Satisfaction 88

InnQuest

OCTOBER 25, 2023

The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations. Enhanced Guest Satisfaction: Chatbots in hotel industry play a crucial role in elevating guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Revenue Hub

APRIL 6, 2023

Personalization enhances the guest experience, making them feel valued and appreciated, which can lead to higher guest satisfaction and loyalty. With the help of AI solutions, hotels can optimize their pricing strategies and distribution channels to maximize revenue.

Guest Satisfaction 73

Guest Satisfaction Article Pricing Customer Service 73

InnQuest

AUGUST 25, 2022

InnQuest is a prominent name among several leading hospitality providers, and we look forward to helping properties efficiently manage points of contact throughout the entire guest journey from discovery to post-stay and drive improved guest satisfaction scores, operational efficiency, and revenue for properties.”.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Revenue Hub

JANUARY 11, 2024

Whether it’s adding extra nights, bringing family members, or indulging in luxury amenities, personalised experiences contribute to higher guest satisfaction. Attribute-Based Pricing Takes Centre Stage As personalised experiences become more sought after, attribute-based pricing is expected to dominate in 2024.

Guest Satisfaction 80

Guest Satisfaction Pricing Guest Retention Catering 80

NV Hotels

OCTOBER 24, 2023

Our guest blogger today is Corning. In today’s hospitality landscape, every guest has high expectations when booking a stay – exceptional customer service, competitive prices, and, most importantly, reliable high-speed internet.

Guest Satisfaction 52

Guest Satisfaction Customer Service Pricing Book 52

Revenue Hub

MARCH 5, 2024

In today’s hospitality industry, the competition is fierce, and guests’ expectations are higher than ever, making it the perfect time for your property to focus on increasing your service standards to boost guest satisfaction. You must honour that rate if you provide a “Best Rate Guarantee” and a guest finds this price.

Pricing 78

Pricing Blog Book Article 78

Revenue Hub

SEPTEMBER 27, 2023

There is no useful exchange of information, no extra value delivered to the guest and no relationship-building. Transactional marketing is effective in capturing the attention of price-sensitive travellers and boosting occupancy during specific periods. Third, relationship marketing can help to improve guest satisfaction.

Marketing 88

Marketing Guest Satisfaction Reservations Book 88

Revenue Hub

JULY 24, 2023

The worst part is if hotels at the destination start a price war to attract more guests, the results will be lower revenue for all, and no additional guests will travel to the destination because the hotel rooms are cheap. Strategies to attract more guests could include. Value-add offerings: Do not discount.

Maintenance 77

Maintenance Travel and Tourism Special Events Guest Satisfaction 77

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. An RMS often includes features for real-time rate shopping and competitive set benchmarking.

Pricing 62

Pricing Book Article Events 62

Revenue Hub

FEBRUARY 20, 2024

Implementing effective hyper-personalization tactics requires a strategic blend of technology, data analysis and a genuine understanding of guest preferences. The concierge can provide personalized recommendations for dining, activities, and local attractions based on guests’ past preferences and offer real-time assistance.

Marketing 90

Marketing Concierge Information Guest Satisfaction 90

Revenue Hub

APRIL 3, 2023

Think about everything that a typical guest experiences when they book a room at your hotel. This includes pre-stay (booking, reservation confirmations, pre-arrival preference surveys, etc.), stay (check-in process, amenities, customer services, etc.), The first aspect is guest satisfaction.

Guest Satisfaction 69

Guest Satisfaction Book Reservations Article 69

InnQuest

FEBRUARY 3, 2023

Prioritize the guest experience and genuinely provide exceptional customer service. However, you can use multiple upselling techniques to provide a seamless guest experience without being too pushy. Rate-framing is when you initially present a product for a premium price before following it up with a unique discount.

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Book Reservations Communication Pricing 220

SiteMinder

OCTOBER 5, 2022

A greater number of stars corresponds with an increasing sense of luxury (and often a bigger price tag). Guests may be able to access fee-based services or facilities. Two star: Appealing to price conscious travellers, services and facilities are typically limited.

Travel and Tourism 59

Travel and Tourism Guest Satisfaction Pricing Information 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

SiteMinder

JULY 23, 2023

Pricing: The nightly rate or total cost of the stay, often adjustable based on factors like the number of guests and the season. Host-only Fee: Hosts who opt for this structure pay a fee of 14-16% of the booking subtotal, which is deducted from their payout and not charged to the guest. What are the Airbnb listing requirements?

Book 52

Book Information Accounting Pricing 52

SiteMinder

FEBRUARY 25, 2024

Some brands have become household names, renowned for their exceptional service, iconic design, and consistent quality across locations. These leading brands often command higher prices and a loyal following. Clarion : Targets travellers seeking full-service facilities, including meeting and banquet spaces, in a midscale hotel setting.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

MARCH 6, 2024

This could include factors such as product features, quality, pricing, customer service, brand values or innovation. By clearly articulating its points of differentiation, a brand can stand out in a crowded market, capture consumer attention and build a loyal customer base.

Marketing 52

Marketing Communication Brand Management Workshop 52

SiteMinder

FEBRUARY 14, 2024

Increased revenue opportunities Trends towards personalised travel experiences open avenues for upselling tailored services, from customised room settings to bespoke tour packages, directly impacting revenue.

Travel and Tourism 59

Travel and Tourism Marketing Catering Book 59

Hotel Business

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study , released today, staff service garners the highest level of satisfaction among all guest experience factors measured.

Guest Satisfaction 98

Guest Satisfaction Pricing Customer Service Communication 98

Modern Restaurant Management

OCTOBER 4, 2021

The report also highlights that consumers favored self-service or digital ordering over ordering from restaurant team members, which for some brands could address the crippling labor shortage facing restaurants throughout the country. The data further signaled that price increases have had a significant impact on consumer restaurant habits.

Download 169

Download Pricing Marketing Communication 169

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. How is CRM Used in the Hotel Industry?

Guest Satisfaction 92

Guest Satisfaction Catering Information Document 92

SiteMinder

OCTOBER 10, 2022

Price point. Experience, function, comfort and amenities will largely outweigh square footage when it comes to guest satisfaction, particularly for those paying a premium for 5 star or luxury accommodation. 5-star hotels in particular must therefore provide guests with exceptional service. Hotel star rating.

Travel and Tourism 52

Travel and Tourism Budgeting Guest Satisfaction Marketing 52

SiteMinder

FEBRUARY 25, 2024

Visible apps are those the guest will directly interact with, such as a chatbot or price comparison tool. On the other hand, non-visible apps won’t be seen by guests and will focus more on your own performance, such as conversion tracking and marketing programs. 123Compare.me booking plugin 123Compare.me 123Compare.me

Book 52

Book Reservations Pricing Communication 52

Revenue Hub

SEPTEMBER 4, 2023

While it gives an idea of revenue efficiency and capacity utilization, it ignores significant factors like operational costs, customer acquisition costs (CAC), and guest satisfaction. Focusing solely on revenue may overshadow the efforts put into guest satisfaction, leading to a disheartened team.

Guest Satisfaction 86

Guest Satisfaction Pricing Article Customer Service 86

Modern Restaurant Management

DECEMBER 17, 2020

Service-related mentions became more positive by 6.0 The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. The price to purchase a hamburger cooking robot is about $60,000.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

SiteMinder

NOVEMBER 22, 2023

Keeping their options open will still be a priority but they will be looking to create a shortlist of options to book so they can make their final decision by comparing features, location, price and more which we’ll discuss later. Will you beat the competition on price? How will you stay in the “yes” bucket?

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Book Blog Information Communication 100

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Marketing: Attracting and retaining guests requires effective promotion and marketing strategies.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Marketing: Attracting and retaining guests requires effective promotion and marketing strategies.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

NOVEMBER 22, 2023

Common issues include inconsistent customer service, challenges in managing online reputation, and fluctuating occupancy rates. Operational hurdles such as staff turnover, outdated technology, and inefficient resource management can also impact service quality.

Book 52

Book Budgeting Marketing Customer Service 52

SiteMinder

NOVEMBER 24, 2023

Evaluating SiteMinder reviews enables accommodation providers to determine its suitability for their specific needs and operational requirements, allowing them to invest in solutions that align with their business goals and increase overall efficiency, guest satisfaction, and revenue results. That’s why I always prefer SiteMinder.

Reservations 52

Reservations Book Information Definition 52

Les Roches

OCTOBER 23, 2023

It imparts a well-rounded understanding of customer service, industry intricacies, and vital interpersonal skills – all of which form the bedrock of successful sales endeavors. Graduates not only gain insights into guest satisfaction but also develop a strong foundation for curating marketing strategies that truly resonate.

Marketing 52

Marketing Strategic Planning Travel and Tourism Guest Satisfaction 52

Xotels

SEPTEMBER 7, 2023

The goal is to maximize the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. Both single hotels or a portfolio of hotels of different brands and segments, can highly benefit from the expert services and advice provided a tailored approach is offered.

Communication 52

Communication Marketing Information Article 52

Xotels

SEPTEMBER 7, 2023

The goal is to maximize the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. Both single hotels or a portfolio of hotels of different brands and segments, can highly benefit from the expert services and advice provided a tailored approach is offered.

Communication 52

Communication Marketing Information Article 52