Hotelogix

JANUARY 30, 2024

In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 148

Housekeeping Reservations Budgeting Book 148

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. By understanding the fundamentals and the role of branding in driving business success, marketers can develop more impactful and cohesive strategies to elevate their brands in the eyes of consumers.

Marketing 52

Marketing Communication Brand Management Information 52

SiteMinder

FEBRUARY 14, 2024

Keeping up with new trends in tourism is crucial for hotel owners to stay competitive and meet the evolving expectations of guests. Furthermore, catering to trends in experiential travel by offering immersive local experiences or themed stays can lead to higher guest satisfaction and stronger emotional connections with the brand.

Travel and Tourism 59

Travel and Tourism Marketing Catering Book 59

Hotelogix

JANUARY 31, 2024

The key to success in the ever-evolving hospitality industry lies in providing an exceptional guest experience. Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it. Arrival: The first impressions are made here.

Guest Services 130

Guest Services Customer Service Demo Book 130

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices.

Training 52

Training Customer Service Communication Guest Satisfaction 52

InnQuest

JUNE 8, 2023

Here are a few trends that hoteliers follow to personalize their services: Chatbots and Virtual Assistants: Are chatbots here to improve hospitality customer service? Chatbots can handle inquiries and provide assistance at any time of day or night, ensuring timely responses and reducing customer frustration.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

InnQuest

OCTOBER 25, 2023

By examining conversations and interactions with guests, hotels can access vital information regarding guest preferences, pain points, and areas requiring enhancement. This data can be harnessed to refine marketing strategies, optimize service offerings, and boost overall operational efficiency.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Revenue Hub

JANUARY 11, 2024

Data-Driven Marketing Campaigns In the quest for optimal resource allocation and marketing ROI, hotels are turning to data. By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics.

Guest Satisfaction 82

Guest Satisfaction Pricing Guest Retention Catering 82

Revenue Hub

JULY 19, 2023

RMS tools use machine learning and predictive analytics to optimize room rates, anticipate market trends, and provide insightful competitor analysis. Utilize Data Analytics Data analytics can provide valuable insights into guest behavior, market trends, and your hotel’s performance.

Pricing 90

Pricing Article Strategic Planning Guest Satisfaction 90

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

APRIL 3, 2023

It’s all about anticipating and reacting to demand, adapting to market trends, and using the right analytics to boost revenue growth. Think about everything that a typical guest experiences when they book a room at your hotel. and post-stay (check-out, guest satisfaction surveys, follow-up emails and promotions, etc.).

Guest Satisfaction 71

Guest Satisfaction Book Reservations Article 71

InnQuest

SEPTEMBER 21, 2022

It’s one thing to meet customer expectations, and quite another to exceed them. Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

STAAH

AUGUST 1, 2023

It involves identifying target markets, setting sales goals, and creating a plan to achieve those goals. 1) Understand your target audience: It is important to understand who your guests are in order to provide relevant offers and guest experiences and find the right channels to reach them.

Customer Service 85

Customer Service Maintenance Book Guest Satisfaction 85

Revenue Hub

JULY 13, 2023

A world where your revenue management and marketing teams work hand in hand to craft personalized offers that guests can’t resist. By personalizing the guest experience in this manner, hotels can not only enhance guest satisfaction but also maximize their revenue by upselling personalized services and offerings.

Pricing 97

Pricing Book Guest Satisfaction Article 97

Revenue Hub

JULY 24, 2023

You don’t want to damage your reputation by having guests unable to book during their preferred dates without understanding why. This might include re-hiring or training staff, restocking supplies, marketing initiatives, and ensuring the hotel is clean and inviting. This can lead to positive reviews and repeat customers.

Maintenance 79

Maintenance Travel and Tourism Special Events Guest Satisfaction 79

Synergy Suite

MARCH 20, 2024

Monitoring guest satisfaction, ensuring efficient table turnover, and managing staff effectively are just a few of the many responsibilities that fall under the front of house umbrella. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

Les Roches

FEBRUARY 13, 2024

Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? Organizational Being a cruise director involves coordinating various activities such as supervising entertainment programs, managing staff, and overseeing guest satisfaction, so organization is key.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. An RMS is a pivotal tool that can significantly amplify a hotel’s financial success.

Pricing 64

Pricing Book Article Events 64

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

InnQuest

FEBRUARY 3, 2023

Prioritize the guest experience and genuinely provide exceptional customer service. However, you can use multiple upselling techniques to provide a seamless guest experience without being too pushy. Inform your guests about unique deals by emailing guests about them.

Book 220

Book Reservations Communication Pricing 220

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

SiteMinder

FEBRUARY 25, 2024

Hotel brands are unique identities created by hotel chains or individual hotels to stand out in the market. They represent a mix of services, designs, and experiences tailored to different types of guests, such as luxury seekers or budget travellers. What are hotel brands? Who owns the Marriott? Marriott International, Inc.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

DECEMBER 29, 2023

The company’s achie­vements are attribute­d to several factors: Guest satisfaction focus: the company prioritizes guest satisfaction and strives to ensure­ every customer is de­lighted.

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Les Roches

DECEMBER 28, 2023

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. The culinary arts is the fascinating realm of food.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

SiteMinder

JULY 23, 2023

For guests, it’s a platform that allows them to explore various accommodation options, discover unique stays, and book with confidence based on verified information and reviews. When a guest books your hotel on Airbnb, SiteMinder immediately captures the reservation details and updates the hotel’s property management system (PMS).

Book 52

Book Information Accounting Pricing 52

Hotel Business

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study , released today, staff service garners the highest level of satisfaction among all guest experience factors measured. The post J.D.

Guest Satisfaction 98

Guest Satisfaction Pricing Customer Service Communication 98

Les Roches

OCTOBER 23, 2023

Sales and marketing are exciting and rewarding fields in travel, tourism and hospitality. There are many roles in hospitality management that allow you to work as part of the fast-paced world of sales operations and marketing campaigns, such as sales manager, event management or marketing manager.

Marketing 52

Marketing Strategic Planning Travel and Tourism Guest Satisfaction 52

Modern Restaurant Management

OCTOBER 4, 2021

The only sustainable way to address the pain points is to rebalance digital and staffing resources by utilizing mobile strategies to alleviate stress in customer facing interactions while complementing those processes that are labor intensive,” said Judy Chan, Bluedot’s Chief Marketing Officer. On-Premise Report.

Download 170

Download Pricing Marketing Communication 170

Modern Restaurant Management

DECEMBER 17, 2020

Service-related mentions became more positive by 6.0 The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. ” Air Quality Concerns Guests. percentage points year over year.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

SiteMinder

OCTOBER 10, 2022

Whether it’s to keep up with the rest of the market or to find ways to differentiate yourself from the competition, understanding the standard hotel room dimensions in your local area can help you to provide the best possible offering for your guests. 5-star hotels in particular must therefore provide guests with exceptional service.

Travel and Tourism 52

Travel and Tourism Budgeting Guest Satisfaction Marketing 52

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. How is CRM Used in the Hotel Industry?

Guest Satisfaction 98

Guest Satisfaction Catering Information Document 98

Revenue Hub

APRIL 15, 2024

Confirming with them if they want the same wine as last time or asking if they want to see the wine card not only facilitates revenue but the impact on the guest experience is superior to the anonymous experience of a normal restaurant. This leads to a stronger, more positive relationship.

Customer Service 94

Customer Service Guest Satisfaction Article Information 94

SiteMinder

FEBRUARY 25, 2024

Visible apps are those the guest will directly interact with, such as a chatbot or price comparison tool. On the other hand, non-visible apps won’t be seen by guests and will focus more on your own performance, such as conversion tracking and marketing programs. Table of contents Why are booking plugins so powerful?

Book 52

Book Reservations Pricing Communication 52

Revenue Hub

SEPTEMBER 4, 2023

While it gives an idea of revenue efficiency and capacity utilization, it ignores significant factors like operational costs, customer acquisition costs (CAC), and guest satisfaction. Focusing solely on revenue may overshadow the efforts put into guest satisfaction, leading to a disheartened team.

Guest Satisfaction 88

Guest Satisfaction Pricing Article Customer Service 88