Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Waiters are the person who will directly interact with customers.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Of all the front of the house positions in a hotel, this is the most senior. Table of contents.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

JANUARY 11, 2024

Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. Set goals for your staff.

Budgeting 166

Budgeting Server Front of House Back of House 166

Restaurant Engine

FEBRUARY 24, 2021

Send them out with flyers and information that they can share with friends and family. Tell me about your customer service experience/training. Describe a difficult customer and how you solved the situation. They are the customer-facing team members who you trust to provide the ultimate in customer service.

Server 64

Server Customer Service Training POS Systems 64

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

Pricing 216

Pricing Catering Training Marketing 216

Synergy Suite

MARCH 14, 2023

For any full-service or specialty restaurant business, front-of-house table management has to be one of the most important things to get right. Even before any customers walk through the door, ensuring a smooth, efficient, and easy process is of paramount importance to the overall customer experience.

Reservations 52

Reservations POS Systems Front of House Communication 52

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Team culture and customer service also suffer. Orientation and training ($820.96): Onboarding are training are costly and time consuming. What does turnover cost the restaurant industry?

Server 144

Server Training Front of House Back of House 144

Les Roches

JULY 21, 2023

They use hotel management software, including reservation management systems, check-in/check-out systems, front desk management and hospitality management systems. Hotel PMS can streamline and digitize duties hotel staff would otherwise spend time completing manually, such as checking-in guests or putting booking information into a system.

Property Management 52

Property Management Housekeeping Reservations Training 52

Lithos POS

SEPTEMBER 27, 2023

To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. Let’s see how POS can help you to manage your customer operations. You can attract your existing customers.

POS Systems 69

POS Systems Accounting Front of House Server 69

Modern Restaurant Management

DECEMBER 21, 2022

To reduce friction and allow multitasking, a KDS should speak to the chef rather than display information on its screen. Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. – Tim McLaughlin, Founder & CEO, GoTab. "We

POS Systems 198

POS Systems Pricing Front of House Marketing 198

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Hire and train the best people. Customer service centric.

Communication 52

Communication Housekeeping Customer Service Training 52

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Feedback from customers about the employee: Does this person get compliments on comment cards, or have they been called out by angry customers in Yelp reviews?

Download 148

Download Scheduling Communication Accounting 148

The Restaurant Times

JULY 27, 2020

Motivated restaurant staff is capable of delivering stellar restaurant customer service and retaining customers. Reduced turnover rates can, in turn, help restaurants save on additional expenses, which would otherwise be incurred on repeated recruitment and training. Introduce Team Bonuses .

Server 52

Server Front of House Training Scheduling 52

Synergy Suite

NOVEMBER 30, 2023

Labor costs can be further divided into two main categories: Back-of-House (BOH) Labor: This includes kitchen staff, such as chefs, cooks, and dishwashers, who are responsible for food preparation and maintaining kitchen cleanliness. Effective portion control requires staff training to maintain accuracy and consistency in serving sizes.

Portion Control 52

Portion Control Scheduling Pricing Training 52

OpenTable

OCTOBER 20, 2023

Knowing your audience will inform your menu, but more importantly, your restaurant’s overall vibe and service style. Business plan Once you’ve gathered all the necessary information, it’s time to put it into a business plan. Training is non-negotiable. It’s equally important to study your competition.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

Modern Restaurant Management

DECEMBER 28, 2020

We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Carbon emissions labeling helps inform our impact on planetary health. Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service.

Events 230

Events Sanitation Marketing Communication 230

SiteMinder

OCTOBER 11, 2022

We’re going to take you through everything you need to know about hotel PMS so you can make the best-informed decision for your hotel. From the large OTAs and GDSs to individual retail travel agents, you’ll be able to instantly provide real-time booking information to your agents that will help drive bookings. Table of contents.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Most chefs, however, have not been trained in cooking a plant-based diet, at least not on a heightened level. ” Presto's New Vision.

Marketing 126

Marketing Training Maintenance Pricing 126

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. You can approach thinking about this skill in two different ways: General Experience : This pertains to less formal business training. Undercooking.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. He got creative on how to source employees.

Scheduling 221

Scheduling Training Server Pricing 221

Les Roches

APRIL 3, 2023

Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation. They include: Hiring and training employees The first step in being a restaurant manager is hiring the right staff. What education does a restaurant manager need?

Budgeting 52

Budgeting Customer Service Communication Training 52

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. Recurring customers’ information recorded and saved. However, restaurant management software solutions are capable of much more.

POS Systems 98

POS Systems Server Information Front of House 98

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. As the owner of a food establishment, this is very valuable information to you. In the front of house, we are seeing more kiosk adoption. Reduce theft.

Catering 216

Catering Marketing Customer Service Front of House 216

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. And what better way to source that information than from your employees themselves? Provide Ongoing Career Development or Training.

Scheduling 148

Scheduling Server Communication Training 148

Modern Restaurant Management

DECEMBER 16, 2019

For the first time, Tripleseat conducted a survey to share with leaders in hospitality the amount of hours professionals put into each event to make sure that every one of their clients' events are a success, as well as their experience in the industry, type of training received, salary earned, among others. percent at hotels.

Events 128

Events Pricing Marketing Cost Reduction 128

Les Roches

DECEMBER 29, 2022

Diversity and multiculturalism in the workplace are vital for any thriving business that wants to attract top talent and appeal to a broad customer base. As a customer-centric industry, diversity in hospitality is even more important. All of this means a more productive, customer-focused, successful, and profitable business. .

Travel and Tourism 86

Travel and Tourism Training Front of House Customer Service 86

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Main duties: Greet hotel guests, present menus, and inform them about daily specials.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Main duties: Greet hotel guests, present menus, and inform them about daily specials.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Collect bank information from employees during the onboarding process and deposit payments directly into their accounts on payday. This is usually done during the employee onboarding process.

Scheduling 78

Scheduling Document Information Server 78

Modern Restaurant Management

AUGUST 11, 2021

” Founded by classically-trained chef Dave Kopushyan and three friends in early 2017, Dave’s Hot Chicken initially opened as a parking lot pop-up and now has 17 brick-and-mortar locations in the U.S. and Canada. The Red Chickz Expands in California. The Red Chickz is making its mark on the West Coast. .

Marketing 180

Marketing Events Training Front of House 180

SiteMinder

DECEMBER 7, 2023

We often want to put a face to a voice and considering that people remember 20% of what they hear, 30% of what they see, but 70% of what they hear and see, videos are a great way for you to soak up information. As the leader, it is up to you to be able to make informed decisions that will produce the best results possible for the hotel.

Blog 59

Blog Travel and Tourism Events Download 59

Modern Restaurant Management

DECEMBER 31, 2019

To increase customer satisfaction, the restaurant model will have to shift to serve customers wanting a basic recipe with new customizable add-ons. Menus need to diversify to keep patrons coming back for more, but more personalized options mean more training for staff. Automation will cause workforce to adjust focus.

POS Systems 138

POS Systems Marketing Training Pricing 138