The Restaurant Times

JULY 9, 2021

It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place. Deliver Stellar Service With These Restaurant Customer Service Ideas.

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Customer Service POS Systems Training Sanitation 59

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

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Training Customer Service Communication Document 52

Les Roches

MAY 9, 2023

With job growth for meeting and event planners expected to grow at a rate of 18% between 2021 and 2033 , now is the perfect time to consider starting a career in corporate events management. What is corporate events management? Why is corporate events management important? What are the different types of corporate events?

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Events Event Coordination Budgeting Hospitality Management 52

The Restaurant Times

JANUARY 28, 2022

One of the best ways to answer the question is efficient staff training. A well-trained staff saves a restaurant both time and money, which eventually leads to higher profitability. Therefore, you must ensure that your entire staff is provided continuous training so that they remain exceptional in a highly competitive industry.

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Training Customer Service Blog Marketing 52

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

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Customer Service Concierge Article Training 99

Les Roches

FEBRUARY 21, 2024

Step into the­ future of event planning, whe­re technology developments in the hospitality industry play a crucial role in cre­ating extraordinary experie­nces and event technology have a profound impact on confe­rences and eve­nt management. What is event technology?

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Events Accounting Information Budgeting 52

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. In this blog post, we discuss how to apply hotel staff training programs in a way that benefits your entire organisation.

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Training Communication Customer Service Blog 52

Hospitality Net

AUGUST 23, 2023

A career in the hospitality industry isn’t limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment. Wherever there is customer service, there is a need for hospitality training.

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Travel and Tourism Customer Service Training Events 75

Hotel Owner

AUGUST 8, 2023

Four new recruits have been appointed to the customer service team at a spa resort in Windermere. Kitchin studied at Lancaster and Morecambe College to attain her Level 2 qualification as Air cabin crew and has also trained as a barista, having worked at Costa Coffee and in a range of customer service roles.

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Customer Service Training Events 98

Modern Restaurant Management

JULY 29, 2021

Training your staff in these techniques can also help if an event like this takes place. De-escalation training should be updated regularly and held yearly to ensure all staff know how to give the best customer service, even in a tough situation. Training of Professional Security Guards.

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Training Customer Service Events 212

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

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Customer Service Information Maintenance Server 189

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

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Travel and Tourism Customer Service Training Reservations 52

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. It includes browsing for options, reading reviews, and making reservations.

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Hotel Owner

JUNE 20, 2023

Upskilling for Specialisations The hospitality industry comprises diverse sectors such as hotel management, food and beverage, event planning, and tourism. Specialised training programmes enable employees to acquire advanced knowledge and skills, making them valuable assets within their respective fields.

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Customer Service Training Communication Events 98

Hotel Owner

OCTOBER 4, 2023

Pan Pacific London is dedicated to going above and beyond for its guests and ensuring personalised service, training of staff and fostering a positive work culture, which I look forward to driving further in my new role.”

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Customer Service Training Events 98

Modern Restaurant Management

JUNE 5, 2023

Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes.

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Scheduling Information Pricing Customer Service 189

Modern Restaurant Management

FEBRUARY 23, 2021

Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. In the good times, this looks like rigorous training, a dedication to time-honored processes, and a focus on building your culture. Get Better.

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Training Sanitation Events Customer Service 180

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

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Scheduling Budgeting Training Customer Service 201

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotel Owner

MARCH 15, 2023

In his new role, he will work closely with the hotel’s senior team, and executive chef Alessandro Femino, overseeing the hotels’ restaurant, social spaces and events spaces. These include the Elondi Restaurant and Bar, two open-air terraces and two impressive, separate floors of meetings and events spaces.

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Maintenance Customer Service Catering Events 105

Hotel Owner

MARCH 10, 2023

So if you ever wondered how to deliver good customer service even during those busy times, here’s eight ways to do so. Ensure that staff members understand their roles and responsibilities and provide any necessary training or support. Use a task management tool, such as Trello or Asana, to keep everyone on the same page.

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Communication Housekeeping Training Maintenance 52

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. This goes far beyond training during the first week.

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Scheduling Front of House Training Customer Service 158

Restaurant Engine

AUGUST 9, 2023

Provide ongoing training, especially in customer service. Have employee events. In addition to the consistency of your food, you want to make sure your staff provides the same high level of customer service with every diner, every day. This is where your customer service training really shines.

Customer Service 52

Customer Service Training Special Events Marketing 52

STAAH

AUGUST 1, 2023

Share interesting and relevant content such as travel tips, local events, and food recommendations. Use social media as a way to build relationships with potential guests and provide excellent customer service. Group discounts : Offer discounts for group bookings, such as weddings, conferences, or other events.

Customer Service 85

Customer Service Maintenance Book Guest Satisfaction 85

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

DECEMBER 2, 2022

Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. Managing the performance of your staff isn’t an annual event. As a manager, hiring an employee doesn’t mean your job is over. Staff Inspiration. Management must also lead by example.

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Front of House Accounting Server Customer Service 189

Revenue Hub

JULY 19, 2023

Subscribe to our weekly newsletter and stay up to date Leverage Dynamic Pricing Strategies Dynamic pricing involves adjusting room rates in real time based on factors such as demand, competition, local events, and historical data. Partner with Local Businesses Develop symbiotic relationships with local businesses.

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Pricing Article Strategic Planning Guest Satisfaction 94

Modern Restaurant Management

MARCH 16, 2021

According to AV-ators President Jared Magoon, who designed and integrated the Control4 automation system, “besides the cooking and direct customer service, the whole building can essentially run on autopilot.” If the alarm isn't disarmed, say for Christmas or a Holiday closure, no events trigger.

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Customer Service Scheduling Training Magazine 195

Revenue Hub

SEPTEMBER 20, 2023

Too many upgrades during an event is a recipe for leaving money on the table unless they are targeted towards known high spenders. Dining and entertainment : An experiential hotel has a diverse range of dining options and provides a variety of entertainment options, such as live shows, performances, and events.

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Pricing Article Book Events 91

Hotel Owner

JUNE 2, 2023

With that said, we shouldn’t underestimate the need for qualifications and training where possible to encourage career development within hospitality. This is despite 70% of hospitality and tourism businesses offering training, a statistic that the government noted is in line with the overall average for all UK industries.

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Workshop Training Customer Service Scheduling 105

Les Roches

DECEMBER 27, 2023

Hospitality manageme­nt encompasses the­ organization of lodging, food service­s and events, with the primary focus on e­nsuring guest comfort and satisfaction. It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. What is hospitality management?

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Modern Restaurant Management

OCTOBER 21, 2019

It simply isn’t feasible to have a dedicated employee whose sole responsibility is to answer incoming calls, as hosts and cashiers are typically tasked with both answering the phone and providing in-person customer service.

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Reservations Customer Service Training Information 119

Modern Restaurant Management

DECEMBER 21, 2023

On the operational side, restaurant workers stand to benefit from the streamlining of order processing and reduction of manual tasks, although adapting to these new technologies may require additional training. Increased operational efficiency and improved customer satisfaction can contribute significantly to the return on investment.

Marketing 123

Marketing Training POS Systems Server 123

Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. Leverage Local Events : If any local events are happening, hotels can offer special packages tied to these events.

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Maintenance Travel and Tourism Special Events Guest Satisfaction 85

Hotel Owner

MARCH 10, 2023

Set clear expectations and goals Good hotel managers should set clear expectations and goals for their staff, including specific metrics and timelines for tasks such as cleaning rooms, serving meals, and providing customer service.

Guest Satisfaction 52

Guest Satisfaction Workshop Training Customer Service 52

Les Roches

JUNE 5, 2023

You’ll need a clear plan, a great location, and a top team who can deliver excellent customer service. Common factors include weather, events, holidays, and supply chains. You can also increase revenue in various ways, such as by hosting events, upselling, or using smart inventory systems to reduce waste.

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Budgeting Customer Service Training Communication 52

7 Shifts

SEPTEMBER 3, 2019

Imagine if you can retain happy employees more often, rather than having to train new recruits every so often. Levy offers its employees health and dental benefits, paid time off for salaried employees, training programs for team members who are looking to grow, 401Ks, flex spending and profit sharing.

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Scheduling Training Events Customer Service 113