Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Defining customer service excellence.

Customer Service 52

Customer Service Reservations Events Definition 52

Les Roches

DECEMBER 30, 2023

By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry. Definition of service As above, it’s also important to have a clear unde­rstanding of what defines a service­.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

DECEMBER 28, 2023

When considering a career in the hospitality industry, it’s essential to compare the roles of hotel management and culinary arts, often framed as “Hotel management vs culinary arts.” Ready to become a hospitality leader?

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

The Restaurant Times

OCTOBER 29, 2021

Nicolas graduated with a Bachelor’s Degree in Hospitality Management from the Institute Paul Bocuse in Lyon, France. Reservations were completely packed for the whole month from which we understood how much demand there was. He overlooks the restaurant operations and brand development for LPM globally.

Marketing 89

Marketing Book Definition Customer Service 89

Xotels

NOVEMBER 23, 2023

Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality. Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality. Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40