Remove Concierge Remove Hotels Remove Reservations Remove Service Management
article thumbnail

Exploring the world of guest services: from definitions to job descriptions

Les Roches

The term ‘customer’ refers to a more transactional relationship, where the emphasis is on providing efficient and satisfactory service to all patrons, not just guests Guest services in the hotel industry Hotel businesses rely on delivering exceptional guest services to maintain loyal customers and attract new guests.

article thumbnail

What Travelers Want in F&B and US Foods Scholars

Modern Restaurant Management

SevenRooms released its “Checking In For F&B” report, which uncovered the most important things to today’s traveler when it comes to food and beverage at hotels. In fact, nearly one in three (31 percent) Americans think hotels with great restaurants are more memorable than those without.

Book 118
article thumbnail

How Hotel POS (Point of Sale) System Can Transform Your Guest Experience

Hotelogix

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.    👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.