Hotel Owner

JANUARY 31, 2023

The United Nations (UN) made it a critical part of its economic development policy, but it remains voluntary and open to more than one interpretation; and obscure regulations leave room for companies to hype their communications and marketing campaigns. Do hotel companies really do what they say they do?

Travel and Tourism 111

Travel and Tourism Accounting Communication Budgeting 111

InnQuest

AUGUST 3, 2023

In the hospitality industry, guest satisfaction is the ultimate goal. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction. The bottom line benefits of guest satisfaction in hospitality industry are customers’ recommendations and repeat business.

Guest Satisfaction 217

Guest Satisfaction Book Document Blog 217

Boutique Hotel News

APRIL 21, 2023

IHM speaks to hospitality and real estate professionals to learn more about the sustainability initiatives implemented in their businesses, and what the industry should do to lead the way. • What is the most important sustainability measure within your business and why?

Travel and Tourism 246

Travel and Tourism Information Business Development Procurement 246

Hospitality Net

JUNE 22, 2023

LHW) held its 2023 Sales Marketing & Distribution Conference from June 2 - 4 in Munich, Germany. Over 200 Owners, Sales, Marketing, Revenue and Communications executives from over 120 Leading Hotels joined LHW’s global team for three days of inspiring business content and meaningful networking opportunities.

Marketing 85

Marketing Communication 85

Hospitality Net

APRIL 28, 2023

The marketing department in a hotel has a crucial role in increasing revenue. Not only has to do with creating initiatives to attract new guests but also with communicating with previous guests and making them come back.

Marketing 77

Marketing Communication 77

Hospitality Net

OCTOBER 18, 2023

In the modern era of education, where information is at our fingertips and communication is instant, content marketing has become an essential tool for educational institutions to connect with their audience. In this blog post, we’ll delve into key content marketing tips tailored for the education sector.

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Marketing Blog Communication Information 60

Revenue Hub

MAY 29, 2024

Fewer people are entering hospitality and more are retiring earlier. You know, when we think of innovation, right, when we think about, you know, AI, all the technology that’s, that’s coming like a freight train, how does the hospitality industry stay ahead. So there’s simply just not the talent.

Training 86

Training Housekeeping Maintenance Communication 86

Modern Restaurant Management

APRIL 8, 2024

One way we further a culture of food safety is not shying away from pictures of our team wearing hair nets, gloves, and always portraying best practices. So hospitality and customer service is always first and foremost. Building culture begins from the top and starts with communicating the vision of a company.

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Front of House Customer Service Accounting Communication 180

Hospitality Net

APRIL 7, 2024

If you’re a regular reader of Cendyn’s informational articles on hospitality marketing, chances are you caught our previous piece on Gmail and Yahoo’s new sender requirements.

Marketing 45

Marketing Communication Article Information 45

Hospitality Net

AUGUST 27, 2023

Like many industries, if you are in the casino or hospitality space, your customer data is entering your business through a growing variety of channels. Messy, unstructured data can cause inaccurate analytics which can negatively impact how you communicate and market to your customers.

POS Systems 57

POS Systems Marketing Communication Property Management 57

Hospitality Net

APRIL 29, 2024

This DOCUMENT outlines challenges CIOs and CTOs face when approached by tech vendors, highlighting communication issues that lead to frustration. His insights are valuable for vendors aiming to successfully market to the hospitality industry, emphasizing best practices for positively impacting guest experiences through technology.

Document 91

Document Communication Marketing 91

Boutique Hotel News

MARCH 6, 2023

Judi Blakeburn , brand director, Another Place , Watergate Bay and Beach Retreats [FC] With a career spent in hospitality marketing, Blakeburn is an expert on both the sector and the role of marketing in medium-sized businesses, and is a passionate advocate of the importance of brand and marketing at board level.

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Travel and Tourism Marketing Catering Business Development 254

Hospitality Net

JUNE 6, 2023

Laasie today announced it has launched Laasie for Marketing Cloud on Salesforce AppExchange, empowering hoteliers and vacation rental operators to connect their Laasie rewards programs to Salesforce Marketing Cloud in real-time.

Marketing 43

Marketing Communication 43

Revenue Hub

NOVEMBER 17, 2022

NB: This is an article from Net Affinity. A recent article from Accor identifies a number of trends that will dominate the hospitality industry over the coming years. A CRM system is a popular software solution that aids in the management of leads, marketing, sales, and sales teams. Read more articles from Net Affinity.

Communication 60

Communication Article Book Information 60

InnQuest

JULY 29, 2022

– How Is A Hotel Distribution Strategy Different Than A Hotel Marketing Strategy? How Is A Hotel Distribution Strategy Different Than A Hotel Marketing Strategy? To learn about some of the most influential hotel marketing strategies for 2022 and beyond, click here. – Conclusion. Define Your Objective And Goals.

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Reservations Book Pricing Information 130

Hotel Owner

NOVEMBER 30, 2022

Andrew Robb, CFO of RBH Hospitality Management, said: “2022 has been a unique year with really strong revenue recovery, offset by extreme inflation levels and utility costs that have impacted everyone. The American market in particular is looking healthier, which we expect to show with bookings in the new year for spring/summer trips.

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Book Housekeeping Marketing Budgeting 105

Hospitality Net

MAY 10, 2024

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Evan Crawford, VP of Marketing at Pyramid Global Hospitality, reveal that collecting guest data isn’t just a transactional experience — especially when you’re collecting first-party data.

Communication 61

Communication Marketing 61

Larry Mogelonsky

MARCH 14, 2024

Joining the Mille Club For context, one of the biggest trends right now in global hospitality is the proliferation of brands that have no problem sustaining year-round rates above $500, $750, $1,000, $2,000 or even $4,000 per night for a standard king room. Net abandoned calls are usually less than 5%.”

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Reservations Book Information Document 100

Hospitality Net

MARCH 4, 2024

But your marketing communications will show it. Your hotel guest database isn’t going to tell you when it’s sick. While you won’t be able to take the literal temperature of your database, but there are several indicators and industry benchmarks that can reveal the health of your database and whether it’s spiking a fever.

Communication 73

Communication Marketing 73

Hotel Owner

JANUARY 15, 2024

William Cotter, founder and managing director at Net Affinity and Jane Pendlebury, CEO of HOSPA, give their thoughts on the year ahead. “As we enter 2024, the ever changing landscape of hospitality has encouraged heightened significance of ancillary revenue alongside traditional room revenue.

Book 97

Book Communication Marketing 97

Revenue Hub

OCTOBER 5, 2022

Communication media have multiplied. They represent the foundation of every sound strategy, whether you are marketing a brand, apologizing to your spouse, or pitching to investors. Simply stated, travelers care about the hospitality brands that care about them. “Messaging speed is instantaneous. I’m so glad you asked.

Book 79

Book Communication Article Marketing 79

Revenue Hub

OCTOBER 13, 2023

Market Trends: Being aware of market dynamics allows you to adapt your budget to capitalize on opportunities or mitigate risks. Competitor Analysis: By knowing what your competitors are doing, you can better set competitive prices, offer competitive services, and identify gaps in the market that you can introduce.

Budgeting 88

Budgeting Revenue Projections Article Maintenance 88

Hotel Business

OCTOBER 25, 2023

IHG Hotels & Resorts has revealed a slate of voco hotels properties across its European markets as the brand’s growth continues. Guests enjoy the individual character and local charm of each hotel, and the speed at which the brand is growing in these popular markets is great proof of its successful formula.”

Scheduling 64

Scheduling Definition Communication Marketing 64

Modern Restaurant Management

JANUARY 8, 2024

In 2024, staff shortages will force the hospitality industry to be even more efficient, adopting tech that streamlines all their processes, reducing the workload on their staff as much as possible. – Corin Camenisch, Product Marketing Lead at SumUp 1 + 0 = 3: The New Math of Marketing!

Pricing 212

Pricing Catering Training Marketing 212

Hospitality Net

SEPTEMBER 6, 2023

Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, today announced the launch of its new Managed Services division.

Catering 69

Catering Communication Marketing 69

Hospitality Net

NOVEMBER 20, 2023

Accenture (NYSE: ACN) has been appointed by global hospitality group Accor to support its content production capability, driving scale and establishing consistency in local and global marketing communications across its hotel brands, tailored to guests’ evolving needs.

Communication 64

Communication Marketing 64

Revenue Hub

OCTOBER 25, 2023

NB: This is an article from IDeaS With everything from smartphone apps to door locks to checking in on guest activity, operators have long had more data than they could ever hope to sort through efficiently, and the big data conversation in hospitality has been overwhelmed with noise or misdirected by the wrong information.

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Book Housekeeping Maintenance Information 85

Modern Restaurant Management

DECEMBER 14, 2020

New resources include Employee Wellness Check Questionnaire guidance, What To Do When an Employee Gets Sick with COVID-19 and COVID-19 Communications Templates to help operators communicate a COVID-19 positive employee or customer. Looking ahead, coffee remains a very large and attractive market that is growing globally.

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Scheduling Training Marketing Communication 186

Hospitality Net

JUNE 27, 2023

Percipia, a telephony and mobility solutions and services provider for the hospitality industry, announced it is expanding its partnership with Cisco by delivering Parallax, a hospitality interface gateway for unified communications, to the Webex platform.

Communication 66

Communication Marketing 66

Social Hospitality

DECEMBER 10, 2023

In October 2021, the International Air Transport Association (IATA) committed to achieving net-zero carbon emissions by 2050. Air Traffic Control – Route Planning The advancement in air traffic management systems plays a critical role in helping the IATA achieve its goal of net-zero carbon emissions by 2050.

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Maintenance Scheduling Communication Information 52

Hospitality Net

JANUARY 17, 2024

Led by John Toomey, Chief Sales and Marketing Officer, APEC, this group of senior leadership team members from the disciplines of sales, partnerships, communications, marketing, revenue, digital, loyalty and brands will work toward optimizing hotel operations, elevating customer experience and support growth in the region.

Communication 40

Communication Marketing 40

Metasphere

AUGUST 27, 2022

These bots communicate using a clear set of rules. As the name implies, these hotel chatbots are powered by artificial intelligence and can understand written communication, interpret it and respond appropriately. Rule-Based Hotel Chatbots Rule-based hotel chatbots is the most basic form of chatbots available.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Hospitality Net

OCTOBER 26, 2023

And they’ve already begun to transform many areas of the hotel and travel industry -from guest communication to marketing and revenue management. And there’s a good reason for it. Both solutions are game changers.

Communication 52

Communication Marketing 52

Modern Restaurant Management

FEBRUARY 1, 2021

For service, net sentiment was the third highest in 2020, only behind September and November which saw the best scores of all for the year. Nonetheless, net sentiment dropped considerably from November scores. Value was the lowest net sentiment for these top performers. Value also had the lowest sentiment for full-service.

Travel and Tourism 122

Travel and Tourism Pricing Marketing Customer Service 122

Hotel Owner

FEBRUARY 22, 2023

It is a vision of a better tourism industry, with sustainability as a core value that underpins all businesses, with courageous leaders who use the power of business to achieve the UN Sustainable Development Goals (SDGs), advance circularity, contribute to conservation and operate with Net Zero emissions. The economic optimism collapses.

Travel and Tourism 105

Travel and Tourism Accounting Training Budgeting 105

eZee Absolute

JANUARY 9, 2024

POS terminals securely process and accept UPI payments, net banking, and credit and debit card payments ensuring a swift and hassle-free experience for both guests and staff. They help hotels to stay ahead of the curve, responding dynamically to the ever-evolving demands of the hospitality industry. So I will make it easy for you.

Budgeting 59

Budgeting Training Information Communication 59

Modern Restaurant Management

JULY 7, 2020

BurgerFi’s estimated 2021 net company revenues and 13.6x We’re excited to continue innovating as the only 360-degree guest experience platform available on the market today that addresses every aspect of the guest journey, powered by a purpose-built CRM, robust operational tools and an automated marketing engine.”

Accounting 167

Accounting POS Systems Information Sanitation 167