Revenue Hub

APRIL 17, 2024

Rapidly advancing technology and ever evolving guest expectations have given rise to the opportunity for substantial transformation in roles traditionally siloed into the areas of marketing and revenue management. At the same time, marketing existed at the brand level and largely in the form of printed ads, collateral, and consortiums.

Marketing 89

Marketing Information Budgeting Reservations 89

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Guest Satisfaction 91

Guest Satisfaction Communication Article Information 91

InnQuest

SEPTEMBER 12, 2023

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control. Effective communication and resolution strategies are pivotal.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. By understanding the fundamentals and the role of branding in driving business success, marketers can develop more impactful and cohesive strategies to elevate their brands in the eyes of consumers.

Marketing 52

Marketing Communication Brand Management Information 52

STAAH

MAY 24, 2023

Market insights can provide a comprehensive understanding of market trends, guest preferences and industry dynamics. STAAH MAX users can analyze market insights and make informed decisions. Booking.com has introduced a feature that provides Market Insights into what bookers are searching for in your region.

Marketing 80

Marketing Guest Satisfaction Information Pricing 80

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

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Reservations Guest Satisfaction Book Pricing 221

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 86

Marketing Guest Satisfaction Property Management Article 86

InnQuest

MARCH 2, 2023

In this blog post, we will be discussing six essential steps to successful hotel management: Successfully manage their properties Increase revenue Provide a positive experience for guests Understand Your Customers The first step to successful hotel management is understanding your customers.

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Customer Service Training Guest Satisfaction Property Management 224

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. and facilitate smoother communication.

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Guest Satisfaction Catering Information Document 100

Revenue Hub

APRIL 23, 2024

By harnessing data effectively, properties can transition from a general communication approach to a hyper-personalized and targeted messaging strategy based on specific interests. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

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Guest Satisfaction Article Information Budgeting 86

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. This is the difference between being well run and well loved.

Marketing 90

Marketing Book Travel and Tourism Communication 90

Hotelogix

MAY 16, 2024

A booking engine integrated with your PMS and channel manager simplifies the booking process for guests and collects valuable guest data for personalized marketing. Configure and promote targeted packages/add-ons to attract guests, sell more, and earn more.

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Front Desk Operations Property Management Book Reservations 130

SiteMinder

APRIL 10, 2024

At Nira Caledonia, a 27-room boutique hotel located in the heart of Edinburgh, there’s a constant drive towards excellence when it comes to traveller experiences, guest satisfaction, and creating a rich cultural community. It is becoming increasingly difficult to attract new guests in the competitive leisure market.

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Communication Guest Satisfaction Book Marketing 98

Hotel Business

JULY 26, 2023

Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study , released today, staff service garners the highest level of satisfaction among all guest experience factors measured. Power: Hotel hiring spree pays dividends in customer satisfaction appeared first on hotelbusiness.com. With average U.S.

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Guest Satisfaction Pricing Customer Service Communication 98

Revenue Hub

OCTOBER 2, 2023

Subscribe to our weekly newsletter and stay up to date That means don’t forget about your guests as soon as they step out of your hotel. The post-stay phase brings a great opportunity for hoteliers to improve guest satisfaction, build relationships, and encourage repeat business. Why is the post-stay phase important for hotels?

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Guest Satisfaction Communication Presentation Article 95

InnQuest

OCTOBER 25, 2023

By examining conversations and interactions with guests, hotels can access vital information regarding guest preferences, pain points, and areas requiring enhancement. This data can be harnessed to refine marketing strategies, optimize service offerings, and boost overall operational efficiency. Where Can Hotels Deploy Chatbots?

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Guest Satisfaction Reservations Book Information 130

Hotel Owner

MARCH 25, 2024

Not only does it contribute to the aesthetic appeal of the property, but it also serves as a means to elevate guest satisfaction, augment operational efficiency, and drive revenue growth. Marketing and promotion mark the culmination of the refurbishment journey, heralding the reintroduction of the hotel to the market.

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Budgeting Communication Guest Satisfaction Marketing 98

Revenue Hub

MAY 14, 2024

Delving into guest data and market research provides invaluable insights into your guests’ preferences, behaviours, and needs. Tailoring marketing efforts and booking experience to address these insights can significantly boost your direct bookings.

Book 77

Book Guest Satisfaction Reservations Communication 77

Les Roches

OCTOBER 23, 2023

Sales and marketing are exciting and rewarding fields in travel, tourism and hospitality. There are many roles in hospitality management that allow you to work as part of the fast-paced world of sales operations and marketing campaigns, such as sales manager, event management or marketing manager.

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Marketing Strategic Planning Travel and Tourism Guest Satisfaction 52

Metasphere

JULY 27, 2023

This blog explores the latest developments in CRM, specifically focusing on AI-powered email marketing, data segmentation, WhatsApp messaging, and personalization. Discover how these enhancements benefit both hotels and their valued guests or loyalty members, ultimately leading to enhanced experiences and long-lasting relationships.

Guest Satisfaction 52

Guest Satisfaction Communication Blog Marketing 52

Revenue Hub

OCTOBER 3, 2023

The study analyzed data from many types and sizes of hotels, including independent and chain hotels, from different geographical locations and within various market segments. What happens to guest satisfaction after hotels start implementing RoomPriceGenie? Dynamic pricing allows us to sell our rooms at the optimal price.”

Pricing 103

Pricing Guest Satisfaction Article Marketing 103

Revenue Hub

APRIL 2, 2024

The guest acquisition transforms from a routine marketing effort into a critical business imperative in this environment. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date The focus shifts from quantity to quality, from attracting a high volume of guests to attracting the right kind.

Guest Satisfaction 99

Guest Satisfaction Marketing Article Blog 99

Les Roches

JANUARY 12, 2024

This guide provide­s valuable insights and tips on digital marketing techniques that are effective and spe­cifically designed for the hospitality se­ctor. Whatever your dream career in hospitality is, knowing these marketing strategies is a great way to get ahead and ensure success.

Marketing 52

Marketing Book Communication Scheduling 52

Revenue Hub

JANUARY 26, 2024

In the competitive world of hospitality, acquiring new guests is undoubtedly important. However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation.

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Guest Retention Communication Guest Satisfaction Article 90

SiteMinder

MAY 8, 2024

These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform. In today’s competitive market, leveraging such apps can significantly improve the quality of service and operational success of your hotel. Improved word-of-mouth marketing.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

Property Management 222

Property Management Training Special Events Guest Satisfaction 222

Boutique Hotel News

APRIL 14, 2023

Thynk is a cloud-based technology platform which provides hotels with tools to support sales, event management, guest communication and data insights. Belgium: Hotel sales and operations platform Thynk has completed a $13 million Series A funding round led by European venture capitalist firm Singular.

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Guest Satisfaction Events Communication Presentation 130

Revenue Hub

OCTOBER 6, 2023

Prior to the pandemic, OTAs held the majority of the market share for bookings. In addition, they appreciate the ability to communicate directly with a hotel, getting reassurance that their personal needs and preferences are being taken into account. It also simplifies marketing efforts that drive those lucrative hotel direct bookings.

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Book Communication Guest Satisfaction Article 103

Revenue Hub

MAY 9, 2023

Ensure that marketing, sales, and revenue management KPIs are aligned. Guest satisfaction should be on top of the list, with a KPI measuring how the hotel utilizes its capacity. A decrease in a leading indicator, such as guest satisfaction, should trigger immediate action. Volume is the easiest KPI to understand.

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Guest Satisfaction Communication Article Marketing 78

Hotelogix

OCTOBER 18, 2023

It enhances guest satisfaction, optimizes operational efficiency, and drives revenue growth for your hotel business.  Streamlines Your Booking Process A hotel reservation system automates and simplifies the booking process for guests. This streamlined process enhances guest satisfaction and encourages more bookings.

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Reservations Book Information Guest Satisfaction 100

Revenue Hub

APRIL 4, 2024

After all, OTA bookings come at a cost, and hotels benefit significantly from cutting out the middleman and incentivizing guests to book directly. With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests.

Book 90

Book Guest Satisfaction Customer Service Pricing 90

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

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Training Customer Service Communication Guest Satisfaction 52

Hotel Business

NOVEMBER 27, 2023

The biggest part of it is communication,” she said. Because our guests today and our associates, they want to know why we’re doing something when we’re doing something and then they want that closure on it. The guest gets that call before they check out and receive a guest satisfaction survey.

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Maintenance Communication Guest Satisfaction Information 111

Revenue Hub

APRIL 15, 2024

Enhanced Engagement and Superior Customer Service With a complete view of the guest journey, we can also engage with guests more effectively, using targeted communication and personalised promotions. This leads to a stronger, more positive relationship.

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Customer Service Guest Satisfaction Article Information 96

Revenue Hub

FEBRUARY 21, 2024

NB: This is an article from HiJiffy , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The right questions, at the right time, have the power to radically transform your guests’ satisfaction, revealing their expectations and needs and paving the way for constant improvement. Let’s dive in.

Guest Satisfaction 91

Guest Satisfaction Article Communication Marketing 91

Revenue Hub

DECEMBER 1, 2023

Are outdated technologies preventing your hotel from meeting guest expectations and maximizing profitability? In the hotel industry, profitability is increasingly influenced by a variety of market changes, including the introduction of new technologies, shifting consumer preferences, and fluctuating operational costs.

Pricing 93

Pricing Guest Satisfaction Presentation Article 93

Revenue Hub

APRIL 16, 2024

Effective data management in hospitality transcends mere collection; it requires transforming unstructured guest data into structured, actionable insights. Behavioral Patterns : Response to marketing campaigns, seasonal visit preferences, length of stay, and frequency of visits.

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Information Article Book Guest Satisfaction 90