Revenue Hub

SEPTEMBER 5, 2023

Dynamic Pricing Strategies Implementing dynamic pricing strategies enables hotels to adapt room rates based on demand fluctuations, supply availability, and competitive landscape. By utilizing revenue management systems, hotels can optimize prices in real-time to strike a balance between attracting guests and maximizing revenue.

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Pricing Reservations Training Article 100

Revenue Hub

APRIL 4, 2024

After all, OTA bookings come at a cost, and hotels benefit significantly from cutting out the middleman and incentivizing guests to book directly. With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests.

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Book Guest Satisfaction Customer Service Pricing 91

Metasphere

AUGUST 11, 2023

AI-powered CRM systems have developed how hotels manage guest interactions, analyze data, and deliver highly personalized services. In this blog, we will present the exciting advancements and benefits of AI in hotels for CRM, shedding light on how this cutting-edge technology is reshaping the landscape of the industry.

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Hotelogix

OCTOBER 18, 2023

It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  It enhances guest satisfaction, optimizes operational efficiency, and drives revenue growth for your hotel business. 

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SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do?

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Revenue Hub

AUGUST 29, 2023

In today’s competitive hospitality landscape, generating revenue goes beyond just room bookings. NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience.

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Communication Book Article Guest Satisfaction 69

eZee Absolute

OCTOBER 16, 2023

Enhanced Guest Satisfaction : The software’s ability to provide a seamless and personalized guest experience significantly enhanced guest satisfaction. Communication between various departments became smooth and efficient, allowing for quicker issue resolution and the delivery of exceptional services.

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Guest Satisfaction Travel and Tourism Book Reservations 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. Once upon a time your guests would book over the phone, by walking into a hotel, or through a travel agent.

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Guest Satisfaction Book Property Management Pricing 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

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Travel and Tourism Strategic Planning Procurement Concierge 105

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

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Housekeeping Training Guest Services Communication 91

Les Roches

DECEMBER 29, 2023

Let’s explore this concept, revealing how businesses can harness this for sustained success in today’s competitive consumer landscape. For customers, it surpasses mere satisfaction, forming a profound emotional connection with a brand. But what exactly makes emotional engagement so crucial?

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Communication Workshop Guest Satisfaction Catering 52

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. Smart Room Controls: With 5G, guests can enjoy intuitive and responsive smart room controls.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

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Housekeeping Guest Satisfaction Book Maintenance 52

eZee Absolute

JANUARY 24, 2024

It plays a vital role in ensuring the security of transactions, providing convenience to guests, and ultimately impacting your hotel’s reputation. A reliable and efficient payment gateway not only enhances guest satisfaction but also contributes to the overall success of your business.

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Revenue Hub

DECEMBER 8, 2023

As we approach 2024, the hospitality industry’s landscape is set to undergo significant transformations characterized by increased personalization, automation, AI, and cybersecurity, just to name a few. Moreover, these advancements will not only redefine the guest experience but also push the boundaries of what is possible in the sector.

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Travel and Tourism Procurement Maintenance Information 99

Les Roches

OCTOBER 23, 2023

Sales and marketing can be great career choices if you like working in a fast-paced and exciting field where you can be creative and use your excellent communication skills. Graduates not only gain insights into guest satisfaction but also develop a strong foundation for curating marketing strategies that truly resonate.

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Marketing Strategic Planning Travel and Tourism Guest Satisfaction 52

eZee Absolute

MARCH 19, 2024

Marketing and Promoting Micro-stay Offerings In the competitive landscape of the hospitality industry, effective marketing and promotion are crucial for successfully introducing micro-stay offerings to potential guests.

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Catering Book Marketing Guest Satisfaction 52

eZee Absolute

SEPTEMBER 13, 2023

Running a hotel is a fantastic journey, but it also requires you to stay on your toes as the hospitality landscape continuously evolves. One of the keys to staying ahead in this dynamic industry is to understand the changing guest behaviour. However, if your guests seek affordability, high-tech amenities may not be a priority.

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Book Catering Marketing Guest Satisfaction 59

eZee Absolute

JANUARY 9, 2024

The versatility of these terminals not only caters to guest preferences but also makes the check-in and check-out processes easier. This efficiency meets the need for speed and also enhances overall guest satisfaction, marking a pivotal shift in the way hotels provide seamless and customer-centric services.

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Budgeting Training Information Communication 59

Xotels

APRIL 3, 2024

Communication: Maintain open lines and avoid silos with stakeholders and departments to ensure everyone is aligned with revenue goals and strategies. Making sure that the services/products offered clearly add value to the overall guest journey is therefore crucial. Protect YOUR Brand!

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Pricing Book Budgeting Marketing 52

Blue Magnet Interactive

OCTOBER 27, 2023

The landscape of the hotel industry in 2024 is evolving rapidly, with an unmistakable tilt towards the digital sphere. But where exactly should you channel your funds to maximize visibility and guest engagement? Increased Engagement and Direct Communication: Social media ads can be interactive.

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Budgeting Marketing Blog Book 52

SiteMinder

FEBRUARY 25, 2024

Prime spot/locations A prime location is a pivotal attribute of top hotel brands, enhancing accessibility and enriching the guest experience with convenience and charm. Being situated in the heart of a city, near major attractions, business districts, or breathtaking natural landscapes, means guests have the world at their doorstep.

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Catering Budgeting Guest Satisfaction Marketing 52

eZee Absolute

DECEMBER 7, 2023

The hospitality industry landscape is changing continuously. Hoteliers today face the challenge of adapting to this evolving landscape while staying true to the core essence of hospitality – providing exceptional guest experiences. And with so many evolving hospitality trends for 2024, it can be very confusing.

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Travel and Tourism Guest Satisfaction Blog Concierge 59

Modern Restaurant Management

OCTOBER 4, 2021

The Restaurant Guest Satisfaction Snapshot™ (RGSS) is produced by data from Black Box Guest Intelligence™ Guest Intelligence is tracking over 190 brands to benchmark customer satisfaction and is the only online tool that integrates with operational performance data to validate the impact on financial performance.

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Download Pricing Marketing Communication 170

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. In 17th-century England, a bustling landscape emerged with over 600 inns.

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Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. In 17th-century England, a bustling landscape emerged with over 600 inns.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

SEPTEMBER 7, 2023

Whether you’re a senior hotelier or an entrepreneur in the hospitality sector, understanding what a hotel management company does is essential to thriving in today’s competitive hospitality landscape. Transparent Communication and Reporting Clear and open communication is key to a successful partnership.

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Communication Marketing Information Article 52

Xotels

SEPTEMBER 7, 2023

Whether you’re a senior hotelier or an entrepreneur in the hospitality sector, understanding what a hotel management company does is essential to thriving in today’s competitive hospitality landscape. Transparent Communication and Reporting Clear and open communication is key to a successful partnership.

Communication 52

Communication Marketing Information Article 52

Modern Restaurant Management

JANUARY 10, 2024

Robots don't merely augment efficiency; they redefine the hospitality landscape by ensuring operational flexibility and service optimization. These robots engage guests with personalized greetings, adapt their communication styles to individual preferences, and respond to guest moods.

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Modern Restaurant Management

MAY 27, 2020

Ensuring proper handwashing and employee training will be critical, as well as proactively and thoughtfully communicating these practices to customers. "PathSpot The integrated survey during the payment process provides a restaurant with instant feedback on guest satisfaction and buying behaviors.

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Modern Restaurant Management

FEBRUARY 25, 2020

. "Yelp Waitlist allows us to dial up the hospitality during peak hours, as well as reach new potential guests as they scroll through Yelp and immediately see if there’s no wait, or jump on our waitlist with one touch." The operating company, Glance Pay Inc., is changing its name to Perk Hero Software Inc.

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