7 Shifts

JANUARY 10, 2024

Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. And the backend software powering restaurant operations? Customer relationship management (CRM) Without customers, you don’t have a restaurant.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. And the backend software powering restaurant operations? Customer relationship management (CRM) Without customers, you don’t have a restaurant.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Cooking and Food Preparation. Mental Math.

Back of House 148

Back of House Front of House Server Download 148

Synergy Suite

AUGUST 17, 2022

What’s the most important prerequisite for running a high-quality food service establishment? Is it customer service? Better Customer Service. Your service is top tier when your employees are satisfied, and your schedule is tight with no gaps or under-staffed shifts. Communicate With Your Team.

Scheduling 52

Scheduling Regulatory Compliance Server Training 52

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Recipe management software, on the other hand, standardizes menu items and monitors dish costs.

Reservations 192

Reservations Kitchen Operations Front of House Back of House 192

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Lithos POS

SEPTEMBER 27, 2023

A restaurant’s point of sale system consists of hardware and software specific to the restaurant industry. It is a combination of hardware and software. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators.

POS Systems 69

POS Systems Accounting Front of House Server 69

Synergy Suite

FEBRUARY 7, 2023

It combines hardware and software to create a seamless and efficient platform that enables restaurants to handle sales, track inventory, generate reports, and enhance the overall customer experience. Receipt Printer This device prints customer receipts for transactions, providing a tangible record of the purchase.

POS Systems 52

POS Systems Definition Server Information 52

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Keeping in Sync with Communication Tools. There was no way for me to instantly communicate with all my staff. What can 7shifts do for you?

Scheduling 148

Scheduling Communication Front of House Server 148

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks. Everybody wins!

Server 147

Server Training Information Blog 147

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. You should also have a clearly communicated format for when raise discussions will be held, how much employees can expect to earn, and what promotion timelines look like.

Scheduling 148

Scheduling Server Communication Training 148

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 159

Scheduling Front of House Training Customer Service 159

7 Shifts

AUGUST 19, 2020

Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Happier, motivated staff results in reduced turnover and better customer service. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff.

Training 148

Training POS Systems Communication Document 148

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Lithos POS

FEBRUARY 6, 2023

However, in order to provide a great customer experience , it is crucial to combine cutting-edge technology with customer-centric business practices such as the latest problem-solving solutions, streamlining of the point of sale process, automated workflow, and empathy towards customers.

POS Systems 40

POS Systems Customer Service Server Blog 40

Synergy Suite

JANUARY 11, 2023

Communicate your brand: The training manual is also a great opportunity for you to clearly state what is important to your brand, and makes your expectations, rules, and processes uniform across all your locations. What is the primary focus of the business, and what experience are you looking to create for your customers?

Training 52

Training Information Document Customer Service 52

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

Server 163

Server Training Pricing Customer Service 163

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks. Everybody wins!

Server 78

Server Training Information Blog 78

Modern Restaurant Management

JANUARY 8, 2024

The likelihood is that the existing technology will continue to improve, becoming even more seamless, including contactless solutions, AI, automation, enhanced data analytics, and improved software integrations. Who brands trust, how programs are architected, procedures and great communication matters…A LOT.

Pricing 212

Pricing Catering Training Marketing 212

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Synergy Suite

DECEMBER 22, 2022

While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. . A trained staff not only means happy customers—it also results in higher employee morale. Guest and Customer Service Principles.

Training 52

Training Document Information Server 52

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Build a culture of communication.

Scheduling 113

Scheduling Communication Training Customer Service 113

Lithos POS

JANUARY 27, 2022

Ensuring Best Customer Service Management of Vendors, Inventory, and Equipment HR Objectives Marketing Planning menu Health and safety standards Managing costs. Unwillingness to Cooperate with the team, Bad Attitude, Poor Communication, Infighting, and Conflict are the main signs of a poor management team.

Competitive Analysis 52

Competitive Analysis Server Marketing Training 52

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. If they reply with just ‘yes’ or ‘no’ and don’t elaborate, it’s probably a sign that they lack interpersonal skills or the EQ for customer-facing roles. Hotel waiter interview questions and answers.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Synergy Suite

FEBRUARY 21, 2023

Features like quick order entry, menu customization options, and kitchen display systems (KDS) for streamlined communication with the kitchen are essential. Integration with self-service kiosks or mobile ordering apps can further enhance the customer experience.

POS Systems 52

POS Systems Training Budgeting Reservations 52

The Restaurant Times

OCTOBER 13, 2021

With the ease of a tablet device, customers can join without providing excessive personal information, which is essential because loyalty members often express frustration or dissatisfaction with the amount of personal information requested during loyalty program enrolment. . Better Customer Relations .

POS Systems 52

POS Systems Information Server Customer Service 52

7 Shifts

OCTOBER 20, 2022

This means servers who serve food and provide table service, bartenders who make and serve drinks, or bussers who clear tables, etc.), Most importantly, employers must know what laws apply to their establishment and communicate this to their staff. Employees are included, while the back of the house is not.

Article 78

Article Server Information Document 78

Synergy Suite

NOVEMBER 30, 2023

Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service. Regular communication with vendors is essential to stay informed about market fluctuations and potential cost-saving opportunities.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Modern Restaurant Management

DECEMBER 21, 2022

Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. Not only will restaurants tap into AI to increase operational and order efficiencies, but they will also need to evaluate their tech stacks and customer service capabilities as a whole.

Pricing 193

Pricing POS Systems Front of House Marketing 193

Modern Restaurant Management

JUNE 24, 2020

Additionally, when buyers place an order through Square Online Store, sellers receive their contact information in the Square Customer Directory and are able to maintain sales history for those customers. Plus, the guest can leave as soon as they close their check without waiting for servers to complete the engagement.

Sanitation 212

Sanitation Information Marketing Server 212

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. Bennett Siegel, Partner at Coatue, added, “Lunchbox’s software turns every restaurant into a tech company. Personalizing marketing communications towards guest preferences and behavior.

Catering 139

Catering Marketing Communication Events 139

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Marketing 212

Marketing Catering Customer Service Front of House 212

Modern Restaurant Management

DECEMBER 31, 2019

Millennials, the largest generation in the current workforce, are applying for occupations that deal with software, data or management. In 2020 restaurants will feel the pressure to develop ways to make traditional food service roles more appealing. Dan O’Connell, CEO of Foodmix Marketing Communications.

POS Systems 136

POS Systems Marketing Training Pricing 136

Modern Restaurant Management

OCTOBER 8, 2020

New backend advancements to ChefUI, Miso Robotics’ proprietary software, assist kitchen workers with operational interactions and workflows through an easy to navigate dashboard view of the web-based application displayed on a 15.6” Link technology enabling the iPad to communicate wirelessly to the BOHA! The new BOHA!

Marketing 136

Marketing Information Scheduling Download 136