InnQuest
OCTOBER 17, 2023
They look for comfortable lodging, proximity to tourist attractions, curated recommendations from concierge services, and amenities like pools or spas. Utilizing appropriate tools and systems is essential in ensuring that guests can relax and rejuvenate after a day of exploration.
InnQuest
SEPTEMBER 12, 2023
These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.
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Revenue Hub
NOVEMBER 20, 2023
Check-in and check-out Capitalizing on check-in and check-out drives revenue while ensuring guest satisfaction. When guests can arrive early or leave late depending on their travel plans, it puts them in charge of their experience and provides much-needed flexibility. Theme parties are another big trend.
SiteMinder
DECEMBER 13, 2023
And, thanks to SiteMinder’s comprehensive channel manager, which provides guest reservation data to compliment personalised data on guests, the dynamic collaboration between SiteMinder and Welcome Pickups has significantly transformed the operations of Axel Hotels.
Les Roches
DECEMBER 27, 2023
Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence.
Hotel Owner
JUNE 30, 2023
Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.
eZee Absolute
NOVEMBER 8, 2023
They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.
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