Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

SiteMinder

DECEMBER 13, 2023

And, thanks to SiteMinder’s comprehensive channel manager, which provides guest reservation data to compliment personalised data on guests, the dynamic collaboration between SiteMinder and Welcome Pickups has significantly transformed the operations of Axel Hotels.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

SiteMinder

FEBRUARY 25, 2024

Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. Being situated in the heart of a city, near major attractions, business districts, or breathtaking natural landscapes, means guests have the world at their doorstep.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

JANUARY 24, 2024

Executed well, a hotel can present guest spaces that flawle­ssly integrate art, architecture­, design and decor. Types of hotel designs There are a variety of hotel designs that cater to different prefere­nces and styles. There is a genuine depth of skill that goe­s into creating a memorable hotel.

Catering 52

Catering Travel and Tourism Workshop Concierge 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. Specialized and niche careers Specialized and niche careers in hospitality and tourism cater to specific areas of the industry, requiring specific knowledge in the respective area.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. With over 500,000 establishments worldwide, catering to a diverse range of tastes and preferences, the industry continues to evolve.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40