Hotel Business

MAY 11, 2023

SMS text messaging is an important communication channel for guests prior to checking in and during their stay. This allows hoteliers to personalize information and recommendations and it opens a direct line of communication between the guest and hotel staff. Is an omni-channel tech approach important?

Communication 64

Communication Concierge Training Information 64

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Modern travellers seek enhanced personalised experiences and seamless technology integration.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Les Roches

DECEMBER 30, 2023

The term ‘guest’ conveys a sense of hospitality, emphasizing the warm and personal approach adopted when catering to their needs Customer service is a broader concept that applies when someone purchases goods or services from a business. A clear grasp of products and services can lay the groundwork for successful marketing strategies.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. These establishments pride themselves on offering unique and tailored experiences that cater to individual guests’ preferences and interests.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Hotel Business

NOVEMBER 21, 2023

We spoke with Sarah Murov, SVP, brand and communications, Loews Hotels & Co about the legacy program and what’s on the horizon: What is Loews Loves Family programming? And how do your offerings cater to these travelers, specifically? How did it come to be? Are you seeing more bleisure travel and your properties?

Concierge 59

Concierge Catering Reservations Accounting 59

SiteMinder

MAY 6, 2024

Eviivo Focus on vacation rentals and independent properties: Caters to a specific segment of the market with features tailored to vacation rentals and B&Bs. Think Reservations Focus on independent hotels: Caters to the needs of independent properties with features for managing reservations and guest communication.

Book 52

Book Catering Reservations Information 52

eZee Absolute

OCTOBER 28, 2022

The hotel industry has lately turned to WhatsApp to streamline communications — both with the guests and among the staff. Smooth communications. The hotel industry is a lot about communication. If a hotel wants to succeed, it must offer a great experience along with clear and concise communication with guests. Gain trust.

Communication 52

Communication Book Reservations Accounting 52

Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. These bots communicate using a clear set of rules. As the name implies, these hotel chatbots are powered by artificial intelligence and can understand written communication, interpret it and respond appropriately.

Customer Service 52

Customer Service Communication Housekeeping Book 52

eZee Absolute

NOVEMBER 8, 2023

5G’s high bandwidth and low latency ensure these devices communicate flawlessly, resulting in better energy management, cost savings, and improved guest comfort. Interactive Information and Concierge Services : 5G enables real-time access to a wide range of information and services.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

AUGUST 10, 2023

Specialized and niche careers Specialized and niche careers in hospitality and tourism cater to specific areas of the industry, requiring specific knowledge in the respective area. What are the different job roles in the hospitality industry? Hospitality is wonderfully varied. What are some specialized careers in hospitality and tourism?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

FEBRUARY 25, 2024

This strategic positioning not only caters to the practical needs of travellers, ensuring ease of movement and time efficiency, but also immerses them in the local culture, cuisine, and sights. Below, you’ll find the top largest and most successful hotel chains from which to take inspiration. Marriott International, Inc.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

MARCH 16, 2023

Are you passionate about helping people locate high-quality accommodation that caters to their needs? These needs could include food and beverage packages, excursions, room service, concierge, and car services. What do luxury travel advisors do? Do you dream of a career within the luxury travel sector?

Travel and Tourism 52

Travel and Tourism Training Hospitality Management Catering 52

SiteMinder

OCTOBER 11, 2022

For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Front of house staff need to have easy and instant access to the hotel’s booking system as well as the internal communications system so that they can quickly resolve any queries that guests have. Reservations agent.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Smart Brief Hospitality

NOVEMBER 20, 2020

Hotels that cater to these consumers’ needs will win brand loyalty as we embrace the new normal and for the long term.”. Tech will also enable remote concierge services, including food and drink orders through mobile apps. Bots, meanwhile, provide contactless deliveries and check-in and check-out services.

POS Systems 52

POS Systems Concierge Communication Housekeeping 52

Smart Brief Hospitality

NOVEMBER 20, 2020

Hotels that cater to these consumers’ needs will win brand loyalty as we embrace the new normal and for the long term.” Tech will also enable remote concierge services, including food and drink orders through mobile apps. Bots, meanwhile, provide contactless deliveries and check-in and check-out services.

POS Systems 52

POS Systems Concierge Communication Housekeeping 52

Les Roches

JANUARY 19, 2024

Will you be catering to tourists or local busine­sses? Below is a simplifie­d framework to guide you through the process of creating a successful plan for a small hotel: Executive summary: in this section, provide­ an overview of your hotel’s ope­rating model.

Marketing 52

Marketing Book Accounting Procurement 52

Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. " “We are thrilled to be joining forces with PAR Technology.

Book 118

Book Reservations Communication Customer Service 118

Hotelogix

OCTOBER 18, 2023

This integration streamlines communication and data sharing across departments. Key Features of a Hotel POS System A comprehensive and effective Hotel POS system should encompass a range of features that cater to the diverse needs of the hospitality industry.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

SiteMinder

JULY 24, 2023

The importance of catering to the needs of hotel guests Catering to the needs of different types of hotel guests is crucial for enhancing the guest experience and driving growth in your hotel business. 71% of business travellers appreciate digital boarding passes, and half want concierge services via their smartphone.

Budgeting 97

Budgeting Catering Guest Satisfaction Book 97

Hotel Owner

JULY 20, 2023

In the catering college where I was, we were all trained to be in the premier league of restaurants in the premier league of hotels, and it was a quest for excellence. We don’t have enough catering colleges and we don’t invest enough in professional industry education. I have been in hospitality since I was 16 years old.

Catering 75

Catering Concierge Training Housekeeping 75

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Modern Restaurant Management

AUGUST 5, 2020

. “With a decrease in overall catering volumes and the shift to smaller deliveries, our brands have relied upon DeliverThat to support and supplement our teams through the uncertainty of day-to-day transaction volume. These printers can charge a smartphone or tablet and communicate data using a single USB cable3 (cable not included).

Server 210

Server Marketing Bookkeeping Document 210

SiteMinder

DECEMBER 7, 2023

Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. For example; room cleaning, maintenance tasks, communication.”

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Blog Travel and Tourism Events Download 59