eHotelier

NOVEMBER 2, 2023

In the hospitality industry, a hotel's success often hinges on the strength of its leadership team. This team's ability to effectively manage areas like human resources, finance, revenue management, marketing, and operations can make the difference between a thriving business and one that merely exists.

Marketing 243

Marketing Training 243

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. For this reason we must uncover a way to bridge that gap.

Communication 193

Communication Training Scheduling 193

InnQuest

AUGUST 2, 2023

In today’s interconnected world, where technology advances at an unprecedented pace, cybersecurity for hospitality management is a growing concern. Hotel chains and properties dealing with sensitive customer information, financial transactions and confidential business data, have become prime targets for cyber threats.

Hospitality Management 222

Hospitality Management Vendor Management Information Training 222

InnQuest

SEPTEMBER 26, 2023

Effective time management is a cornerstone of successful hotel management. Juggling various responsibilities and tasks in the fast-paced world of hotel management can be challenging. This article aims to provide valuable management tips for hoteliers to help them make the most of their time and improve overall efficiency.

Scheduling 219

Scheduling Blog Book Reservations 219

Hospitality Magazine

JUNE 14, 2023

Angus McPherson will leave Diageo Australia as managing director at the end of September this year. “The team’s resilience and passion for the business and its brands, particularly as we managed the challenges of COVID, is something I am incredibly proud of. . It has been an absolute privilege to work at Diageo.

Reservations 246

Reservations Magazine 246

InnQuest

SEPTEMBER 12, 2023

This intricate process encompasses a plethora of components that intertwine to create a symphony of hospitality. This intricate process encompasses a plethora of components that intertwine to create a symphony of hospitality. Human Resource Management: Managing the hotel’s workforce is essential.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

NOVEMBER 11, 2023

As a trusted Cloud PMS partner to over thousands of hotels globally, we thought of compiling a list of hospitality-related talks given at various TEDX events. We believe, listening to these speeches can help you rethink, evaluate and restructure (if needed) your approach towards your hospitality business. His takeaways?

Travel and Tourism 246

Travel and Tourism Magazine Events Training 246

eHotelier

SEPTEMBER 26, 2023

Individual workers today have much greater responsibility and face more scrutiny from managers and guests. Hotel workers are expected to oversee multiple aspects of hospitality simultaneously, and roles spanning multiple departments are becoming more common.

Information 262

Information 262

Hotelogix

APRIL 22, 2024

Harnessing hotel data is essential for navigating the modern hospitality landscape, enhancing operational efficiency, and tailoring marketing efforts to meet guest preferences better. It not only enhances guest satisfaction but also boosts loyalty and repeat business. What is Hotel Data?

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Modern Restaurant Management

FEBRUARY 21, 2024

. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business. To learn more about the survey results, Modern Restaurant Management (MRM) magazine reached out to Dr. Baker. We want to be the makers of your favorite memories.

Customer Service 199

Customer Service Presentation Hospitality Management Magazine 199

Hospitality Net

APRIL 22, 2024

Hotelogix, a globally leading cloud-based hospitality technology provider, said Landmark Hotels & Suites in the United Arab Emirates has upgraded its multi-property management system on the cloud for gaining centralized control over its hospitality business and to deliver exceptional guest service.

Guest Services 98

Guest Services Property Management 98

Modern Restaurant Management

APRIL 9, 2024

In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs. To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now?

Customer Service 182

Customer Service Reservations Scheduling Catering 182

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. As a manager it is your job to set the tone.

Budgeting 165

Budgeting Server Front of House Back of House 165

Hospitality Net

APRIL 23, 2024

Travelodge Hotels Asia proudly unveils its newest addition, Travelodge Myeongdong Namsan, marking another milestone in the city’s hospitality landscape. General Manager, Paul Lee leads this venture, bringing a fresh perspective to the vibrant Myeongdong district for both leisure and business travellers.

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97

Lodging Magazine

FEBRUARY 8, 2024

Aligned Hospitality Management appointed Deborah Lahti as chief operating officer. Lathi will join Aligned’s corporate team to lead and manage the hotel’s daily business operations and supervise hotel and corporate initiatives. With 25 years of hospitality experience, Mehra will lead the company’s revenue and sales team.

Hospitality Management 116

Hospitality Management Magazine 116

Revenue Hub

APRIL 25, 2024

Below you will find brief introductions and links to 5 case studies which can help hoteliers looking to optimize revenue, develop sophisticated pricing strategies, refine revenue management strategies, streamline operations, or seize opportunities in times traditionally considered off-peak.

Download 86

Download Pricing Article Marketing 86

Hotel Business

MARCH 27, 2024

Expotel Hospitality , a full-service, third-party hotel management company, has promoted Bret Chittenden , formerly the firm’s COO, to president. Chittenden has more than 28 years of experience in the hospitality industry, including starting with Burrus Investment Group and being with Expotel since its inception. “I’m

Customer Service 111

Customer Service 111

Hotel Business

FEBRUARY 1, 2024

Gregg Wallis, senior editor, Hotel Business , talks with Robert Cole, CEO, Hospitality Ventures Management Group (HVMG), about the latest successes from the management company and how he chose a career in hospitality. The post HB on the Scene: Robert Cole on HVMG successes appeared first on hotelbusiness.com.

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111

Lodging Magazine

MARCH 8, 2024

What initially inspired you to get into the hospitality business? My mother, Janine Goodin, was a catering manager for a full-service hotel. I was fortunate to be able to join my mother and her team on sales calls and MOD (manager on duty) shifts as a teenager.

Catering 121

Catering Magazine 121

Hotel Business

APRIL 1, 2024

CoralTree Hospitality has launched the CoralTree Residence Collection , a portfolio of residential resorts and vacation rentals which includes more than 1,100 residences and 26 homeowner associations under management from Hawaii to Colorado. “We

Procurement 111

Procurement Concierge Housekeeping Maintenance 111

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed.

Scheduling 196

Scheduling Budgeting Training Customer Service 196

STAAH

APRIL 23, 2024

In today’s fast-paced hospitality landscape, staying ahead of the curve is paramount for maximizing revenue potential. As technology continues to evolve, so do the strategies and innovations within revenue management.

Pricing 86

Pricing Presentation Marketing Information 86

EHL Insights

MARCH 20, 2024

Hospitality businesses rely on their employees to provide excellent service and maintain the brand image. This front-line reality makes talent management a crucial activity for any hospitality organization. As the saying goes: "The people make the place."

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Hospitality Net

MARCH 16, 2024

In a landmark collaboration, Cartier and EHL Hospitality Business School (EHL) have signed an agreement to set a new standard in luxury experience management education. This partnership underscores a mutual commitment to excellence and innovation in the luxury and hospitality sectors.

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105

Lodging Magazine

MARCH 18, 2024

In the rapidly evolving landscape of the hospitality industry, businesses continuously strive for innovation to enhance operational efficiencies, customer satisfaction, and ESG goals. Procell InSite emerges as a pioneering solution, integrating cutting-edge technology to meet these demands.

Magazine 118

Magazine 118

Lodging Magazine

FEBRUARY 29, 2024

What initially inspired you to get into the hospitality business? When I was 18, I worked as a hostess at a restaurant my Uncle Vince managed. I did not like the restaurant business very much. Then, I got a job at a hotel in Philadelphia. I thought, ‘This is temporary until I find my dream job.’ The rest is history!

Magazine 124

Magazine 124

Hospitality Net

MARCH 13, 2024

Hotelogix, a globally leading cloud-based hospitality technology provider, said Saudi Arabia’s IRIS Hotels has been able to scale its business while expanding its portfolio on the back of a robust technology platform provided by its multi-property management system.

Property Management 98

Property Management 98

Hospitality Net

MARCH 11, 2024

Rosewood Hotel Group, one of the world’s leading global lifestyle and hospitality management groups, continues to expand its global footprint and evolve its four brands – Rosewood Hotels & Resorts®, New World® Hotels & Resorts, Asaya, and Carlyle & Co.; and residential business, Rosewood Residences.

Hospitality Management 109

Hospitality Management 109

Revenue Hub

APRIL 16, 2024

Effective data management in hospitality transcends mere collection; it requires transforming unstructured guest data into structured, actionable insights. Personalization is more than a hospitality trend; it’s a competitive imperative.

Information 89

Information Article Book Guest Satisfaction 89

Hotel Owner

JANUARY 15, 2024

McKeever Hotel Group, the Antrim-based hospitality business, which owns and operates five hotels across Northern Ireland and Donegal has made two new appointments to support its growth strategy. Judy Hutton has been appointed as its group sales manager and Kris Cunningham as general manager of the Dunsilly Hotel in Antrim.

Marketing 98

Marketing 98

Revenue Hub

APRIL 22, 2024

Missing in that analysis is the amount of potential business they are ceding to OTA’s or, worse yet, their competitors. For too long, the hospitality industry has managed marketing with an emphasis on the expense side of the ledger. Marketing’s purpose is to capture business that drives new and incremental bookings.

Budgeting 105

Budgeting Book Presentation Marketing 105

Hotel Management Network

APRIL 25, 2024

Schwartz Family Company, a family-owned hospitality business, has acquired Leura Gardens Resort in Leura, New South Wales, Australia. The post Schwartz Family Company acquires Leura Gardens Resort in NSW appeared first on Hotel Management Network.

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Hotel Owner

JANUARY 8, 2024

Edinburgh’s Tynecastle Park has appointed a new Derek Paterson as hotel manager to lead the UK’s first club-owned and club operated hotel within a football stadium. Paterson will lead an in-house team to manage the new Tynecastle Park Hotel, which is totally integrated within the main stand at Tynecastle Park.

Hospitality Management 98

Hospitality Management Catering Events Marketing 98

Hotel Business

APRIL 4, 2024

Women continue to shape the hospitality landscape, lending their insight and leadership to an ever-changing industry. Until recently, very few women could be seen in prominent positions, so I am proud to continue inspiring forthcoming female leaders in the hospitality industry.

Events 105

Events Customer Service Marketing 105

Hotel Business

SEPTEMBER 28, 2023

The company has also sold Destination Residential Management to Lowe. While every property will be unique, each is professionally managed by thoroughly vetted property management companies to enjoy a quality experience. The management business will be rebranded by Lowe and CoralTree.

Resort Management 99

Resort Management Procurement Concierge Housekeeping 99

Hotel Business

OCTOBER 25, 2023

Resolute Road Hospitality and Wyndham Hotels and Resorts recently hosted a joint event, “Economics of the Extended-Stay Segment of Lodging,” in Nashville. “It was a privilege to host this event alongside Wyndham,” said Daniel Pinheiro, chief business development officer, Resolute Road Hospitality.

Events 116

Events Business Development Presentation Marketing 116

Hospitality Net

APRIL 16, 2024

From constructing towers to landscapes, Penn State students are building physical representations of business strategies and practicing creative problem-solving as part of the “Lego Learning Initiative for Hospitality Management Education.”

Hospitality Management 75

Hospitality Management 75